Meca Sportswear

Billy was so helpful to us this week! They added patches to our son’s jacket with a super fast turnaround in time for his senior photos session! We really appreciate the quality of work and his help with choosing some personalized patches. Huge thanks! Very happy!

He was very nice and understandable great job

Very friendly staff.

Received letterman jacket 2 months later from expected delivery. No courtesy communication. Went to have patches put on jacket at another location, noticed the quality of patches we received were not so great. Patches are extremely small, stitching of patches are not clear of the image. When we ordered patches they were on black and white copy, unable to see color.

However; thank you to billy for providing a resolution for us. He provided excellent customer service resolving my concerns as I understood the barriers he encountered as well. I understand during these times, the pandemic played a huge factor on delayed shipments of products. There are different options on size of patches, I was unaware of.

Hello I tried calling their customer service for a resolution there is always a return or cancellation policy in every store so I expect for them to listen if somebody wants any change in their order so far i have tried couple of times and have not received an help back.

I do not recommend this company at all. Jacket was ordered in October. We paid for my son’s letterman jacket in full back on November 11 2023. Today is January 5th 2024 and we barely got my son’s letterman today. AND the patches we paid for were not put on the jacket or included at all. So I called them and they said SAISD (our school district) has a rule that they can’t put the patches on the jacket. But we paid for that and nobody informed us of this. So now they are saying that the patches will be shipped to us at the end of the month and we have to find somebody to put them on or do it our self. Poor communication on their part. They should have communicated this with us beforehand. Clearly this is a known issue for a while if you look at the reviews. Yet, they have not made an effort to make any changes. I hope SAISD does not go with this company next year.

I have had such a horrible experience with this company. I have been told this is the first year SAISD has used this company for their letterman’s and I truly hope it is the last time. We ordered my daughters letterman back in august arrived with the rest of her team. Now this is when it gets messed up, ordered patches that never arrived contacted Billy who stated patches were received but there was no address on file. Ok understandable, Billy offered to pick up her jacket from school and have the patches sewn on within 10 business days. This happened on Aug 24, fast forward a month and I still have not heard anything, messaged him with no response. Called him on Sept 22 at which point his story changed….he has never received the patches and will sew them on as soon as received. Had my daughters father call him and he assured him jacket would be ready by Oct 15. Today is oct 17th and no jacket, Billy has been contacted again and he states patches still not received. It has been 3 months since jacket and patches ordered and paid in full. My daughters cross country season is almost over, she made it to regionals and is the only one on her team without a jacket.

Worst experience ever! If I could give zero stars I would. I dropped off a jacket over 2 months ago that was supposed to be ready in 2 weeks and I have yet to hear anything on the status. I've contacted Meca and got nothing but the run around as to when it would be ready. I've called repeatedly and left messages and cannot get anyone to call me back. I highly would not recommend this business for your child's letterman. They will disappoint and leave your child upset. I will definitely take my business else where if I ever get the jacket back.

I’ve been waiting for my letterman for almost 7 months now. Was told that if I payed for it in November I would get it by the end of December maybe early January. I’ve called and asked about the progress of my jacket multiple times and was told that they had no idea how it was because they don’t make them there and was told that ‘maybe it’ll be there by spring break’ I was also told various excuses by someone and it just seemed that they were trying to get me off the phone. By the time I get my letterman there will be no point in me wearing it. Every other organization has gotten theirs before us. I don’t understand how seeing as they ordered after us. Almost $400 not well spent .

I've went to ask to add patches to my lettermen since April 28th and i have gotten no feedback or an update on my lettermen jacket or anything and they even answer my calls or text to even know when i will get my jacket back. i do not recommend this place.

Horrible customer service. Delivery time has been pushed back twice now for a total of 4 months later than the original expected ship date. Same sob story about Covid and the warehouse having to shut down and blah blah blah. Phone calls aren’t returned, emails aren’t sent, no communication. I really hope our school doesn’t use this company in the future- I will be making sure our school knows how we’ve been treated.

POOR /RUDE or more like NO customer service!!!! Long story short, I was given a sob story how short staffed they were and along on how many kids this person has, hence the lack of customer service! And that is my problem how?? So unprofessional in my opinion, if you cannot handle your business, then why to try to take on new business!
REPLYING TO THE OWNER'S RESPONSE... Seems like you didn't want to mention the fact that I had called and left a voicemail during business hours and was ignored, hence the weekend texts/phone calls!

Beautiful very expensive jacket, but sales people don't explain the sizing. Jacket was supposed to be at be at hip length not waist length. Sales person has no examples of jackets to try on just kinda has to quess where the lengths of jacket would fall. Now there's no exchanges and unable to wear.