Cricket Wireless Authorized Retailer

I'm giving them 6 stars. I had just the worst time with mint mobile and trying to get a phone operating. It was an absolute nightmare, don't go there. But that is another story. To remedy the situation I went back to my old friends at cricket. I was greeted immediately by Megan and said she would help me as soon as which she did. She was genuinely friendly and courteous. She explained clearly how all the deals worked. I got a new and much better phone for free. I got a plan where I get more data and pay less than I did before. She also gave me a discount on a hard case and tempered glass. I could not tell you that I've ever had a better customer experience then I did hear. Thank you Megan for all your help.

Kayla has been more than helpful each time I have visited the store. She has gone above and beyond the call of duty without hesitation in every instance. I cannot leave out Megan who sold me the phone and service originally was also dedicated to the satisfaction of myself and every customer I have witnessed her dealing with. Hands down best mobile phone experience in the America possibly even the world!!!

Megan & the guy who is typically working (forgive me, I don't know his name!) Helped us return a phone & had so much patience with us as we tried to figure out the Gmail password to factory reset the phone we were returning. Thank you guys, y'all are awesome!

Megan & Luciano went above and beyond for me. Both very friendly and knowledgeable. Would highly recommend.

Megan and Luciano did an awesome job in answering all of my questions via phone call on June 11th, when I finally made it in to the store I was greeted by Luciano and Megan even though they both had other customers in store at the time. They were able to show me some good deals on some phones as well as prices on plans! They both did an awesome job helping me out, Megan was able to give me a discount on somethings as well! Really a 10/10 job! I will be recommending to everyone know!

We had an awesome experience today with Meghan. She was so helpful & knowledgeable! Would totally go back if she were working!

Megan was wonderful! I had been a cricket customer for 12+ years and my son talked me into trying a different phone company (Googlefi). Let me tell you that company sucks! The cell service was nonexistent and in most place in Franklin it was useless. Megan welcomed us back with proverbial open arms and made switching back amazingly easy. And because we ported our number back in we got a new phone too! Really glad to be back with Cricket and to be working with Megan! She is wonderful and went above and beyond to help me set up my new phone.

Megan was a very great help. I would recommend this store to everyone.

Always a pleasure at Franklin store to work with Megan.she is very thero in any problem I present. ty Megan

Megan, store manager and account rep, gives first-class service to new and old customers alike. Cricket Wireless has better plans at better prices than the competition and is not high pressure at all which cannot be said of some of their competitors. Recommend them highly!

Super friendly staff, especially Megan! She helped me out over the phone with info about switching. I also plan on coming in tomor to purchase a speaker. Most definitely excellent customer service!

I researched changing cellular services over the last few months and decided to switch to cricket. Luciano &James were very informative as I began my research. This lead to me switching. Recently Daisy and Megan helped me learn how to use my phone more effictivley it is clear that the entire cricket team cares about their customers and will do what is needed to help them have a great expierence. I look forward to on going exceptional service with cricket wireless technologies as well as their front line team members sincerely thanks

Went in to switch from StraightTalk and to get a new phone. The team helped me through switching and upgrading as well as keeping my old phone number. Luciano was especially helpful in explaining their plans and was really patient with me.

I want to say I love Megan that works at the Franklin store she is the best thank u I love working with her.

I love my new phone.
I’m not tech savvy I went in there not knowing what to look for.
But Daisy was so helpful. She asked me many questions and directed me to the phone she thought was the best for me. She also gave me a great deal on a case and glass
Thank you so much for the help.

Megan H . was Incredibly helpful and patient!
Even though others were in the store and she was the only person... She made me feel as the only person here! She was awesome with customer service and i will be back for sure!
William

Awesome service at a great price. Natasha the store manager is top notch and knows what she's doing. Highly recommended. Go see them if you want good service that comes with a very knowledgeable staff. Always willing to help you out with you issues.

Came by for help with my LG stylo 5 and after going to a few different stores in Cornelia and toccoa I was disappointed because it was discontinued. But a friend told me to try Franklin. And boy, am I glad he did, I came in and was immediately greeted and treated like family by a nice young man with dark hair. I believe his name was Luciano. But he figured out my issue Lickety split. And I was on my merry way. I’ll be back as soon as I’m ready for an upgrade and I hope I’m treated to the same service next time. It really made my day!

My mom and I came in to switch back to cricket from a long and horrible month with google fi ( there was horrible service around here with google fi) Megan helped us get everything switched she was truly wonderful! She took the time to make sure everything was set up just how it should be and awnsered all of our questions! Truly a wonderful experience!

Thank you Megan (store #302, Franklin, NC) for spending time with me transferring data from my old phone to the new, and helping me understand why the older phone wasn’t working anymore. Technology seems to change often and so many of us have a hard time keeping up. Again, thank you Megan for your kind patience. ***** Regards.