Gene's Audio Center

I recently had the pleasure of visiting several audio shops in New Bern while searching for the perfect subwoofer for my car. Unfortunately, the first few shops I visited seemed more interested in pushing their own agenda rather than understanding my needs. They didn't take the time to ask me what I wanted or provide any demos of their products.

Thankfully, my experience took a turn for the better when I discovered Genes Audio, located about 40 minutes away. From the moment I stepped inside, their team greeted me with a genuine desire to help. They immediately asked what they could assist me with, showing a true commitment to customer satisfaction.

I explained my specific requirements, and to my delight, they proceeded to educate me about the various subwoofer sizes, their applications, and the best brands available. They also took the time to explain how subwoofers and amplifiers work, and even demonstrated two of their state of the art systems in store. providing me with valuable knowledge to make an informed decision.

What impressed me the most was their dedication to ensuring my satisfaction. They never pressured me into making a purchase and instead focused on understanding my budget. They worked within my financial constraints to find a solution that not only met my needs but also kept my wallet happy.

With their extensive experience in the industry and the reputation they've built over the years, Genes Audio truly stands out as the best subwoofer shop I've ever encountered. Their commitment to customer service, knowledge, and willingness to work within budgets make them a top choice for any audio enthusiast.

The work they did was absolute eye candy. Their wiring is the cleanest I’ve seen on the east coast and they make sure BEFORE they install to check all of your electrical components work such as blinker, windows, windshield wipers, audio system, etc the lost goes on. AFTER they also check it with you present during both checks.

It has been about 3 weeks and I am in love with the system they installed. Tell them your needs and they will make sure you leave beyond impressed!

If you're in the market for a subwoofer, I highly recommend paying a visit to Genes Audio. You won't be disappointed!

Thank you to the team who helped me and installed the system! I will be back for my door speakers!!

I’ve been in the automotive industry for better than 50 years as a mechanic and shop owner. We, collectively, over that time frame have repaired in excess of a million vehicles and counting… During that time, as you can imagine, I have had an extremely large number of experiences with audio systems and audio system technicians. Over the last 6 or so years, Gene Bell at Gene’s Audio and his staff, in Havelock NC have provided these services for us professionally as well as personally. I, without hesitation, can testify that Gene and his staff are second to none in every phase of Repair, Installation, Customer service and System Performance ! Gene literally is a Genius and totally committed to Service, Performance and Customer Satisfaction! The guy is absolutely Incredible! I have no hesitation in recommending Gene’s Audio for any needs that you may have. Expect to be treated Kindly, Compassionately and Promptly at every juncture without one concern of apprehension or regret. They Simply WILL NOT Disappoint You !

Visited Genes for the first time and was surprised to say the least. Gene knows and cares about good car audio. Chatted with Gene extensively about various speakers and manufacturers. I never felt pressured to a sale which is awesome and a reason why I'll be back.

This place does great work. Friendly and helpful employees. Came back for tweeters and am more than happy. Will come back for whatever else I decide to gave done.

Went in to the shop a few months ago to get assistance with speakers I brought in with me they introduced me to these JBL speakers and has a wealth of knowledge about them even though they were a new item in their inventory. With much testing of the speakers and workmanship these speakers are awesome and well worth the money spent.
All members of Gene’s shop are excellent and helpful to ensure you know what you are getting and that it will fit in your budget. Will definitely be doing business with them again in the future.

This guy has probably been working with car audio since before you were born. Jean as well as his partner Mike are the most knowledgeable car audio experts I've ever had the privilege to do business with. Why would I take my business somewhere where some kid will try to get as much money out of me as they can when I can go to Jean? He used to fix woofers and amps in house and still does sometimes so he can take apart and put back together anything he sells you. And besides all that he's a good dude.

I took my Mercedes’ in to see what could be done about the sound system in my car. I knew my car was in good hands. Gene took the time to listen to me and my system. Everyone on his staff is extremely knowledgeable and personable. I’m very happy with the sound and care taken with my car. If you are looking for a sound system go to Gene’s Audio. We are very lucky to have such a top-notch business in our area!! Job well done.

Gene's Audio is the only way to go! The whole staff is courteous, knowledgeable and easy to work with. They go above and beyond to make a happy customer and great experience. As repeat customers, we couldn't be more pleased.

Really appreciate this crowd right here, they are always nice and informative. Good quality products from good quality people.

I bought a set of JL C2 speakers from genes and couldn't be happier. I had to configure a set up for my 87 ranger and they were more helpful than imaginable. They have excellent prices and outstanding service. They make sure that every customer gets the same care and help. Ill be sure to return for any other audio needs!!

The best customer service one could hope for, SERIOUSLY! They did a great job installing my stereo and speakers and found me a good deal. You know when a place has been there for so long, they do things right! Also, I owe them cookies😅 great people

I got my system put in at Gene's recently and I just want to say how much I love it! The whole experience was awesome. Both Gene and Mike were very professional and FRIENDLY. Prices are reasonable for sure. I had heard and read so much about them that I gave them a shot and I don't regret it one bit. when I decide to do something else with my car, I'll be going to them. No doubt. Thank you guys so much. I'm loving the new addition to my car 😍

So glad we found this hidden gem. Extremely knowledgeable and friendly staff and when we had an issue installing our new radio ourselves and had to come back, they took the time to make sure everything was fixed before leaving. Great selection of anything you could possibly need. Highly recommend to visit Gene's Audio.

Very professional, knowledgeable, courteous attentive and this business gave me hope that this vehicle can be fixed correctly and I like they have been in business since 1978 and that longevity reflects on the business model he has. Even if I don't use the service to fix the wire harness he still have an excellent quote and thankyou for speaking with me sir. Ewwwww all I saw and experience was and is a good company.

I went into Genes audio Center to have a head unit installed
Gene, the owner himself, showed me the selection, and helped me pick out a unit. The installation did not take long and they did a amazing job. Gene is very knowledgeable and his wife is a great helper. Definitely a professional job, I will be coming back in the future for all my car audio needs.

Amazing customer service. Very helpful and very knowledgeable. They got me in same day and got my radio installed. Keep in mind they usually cannot get customers in the same day however they had a cancellation in my case. They provided a loaner car for running errands while waiting as well. If I could give them 10 stars I would! 😊😊😊. So happy with this establishment!

Gene did a great job on my truck and I highly recommend doing business with him. We liked him so much my brother took his truck to him for a full system. Gene is very detailed and honest. Make sense that he's been in business for 30 years.

Have a 05 Pontiac and I had a new deck put in, it was a crazy hard job but they stayed open an hour late just to finish it for me! Honestly never experience as much customer service and friendliness from any other business. I’m definitely going back for my next audio purchase (subwoofer). 5/5! Love Gene and his Wife.

I went and bought a stereo system from there. They kept my car for about 3 days but it was still having a little technical problem and I took my car back and they fixed the problem no charge to me. Very Christian folks that work there. Thank you Mr Jean and all that makes us possible.

I have done business with Gene a few times and he always does his best to make sure the product you buy, is what you need for your application. In my case it has been marine audio components, JL audio in particular. He has an infinite knowledge of mobile audio and is always willing to share tips and tricks to make sure you install it correctly OR they will install it for you..