The UPS Store

I moved to Santa Paula a year ago, and I've never had a bad experience at this UPS location, and I have been there several times. Staff are always friendly, and very helpful.

Gabriel is a great customer service person. I was returning Amazon item for the first time, he made it look easy. Thank you

Staff was very helpful customer service was great . I was pleasantly surprised.

I don't understand what all the bad reviews are about, the customer service and work ethic of these people is amazing. It can be a few more dollars than the post office, but its way faster and more convenient. 10/10, would recommend.

Love this UPS location for Amazon returns and faxing, notary, etc. Excellent service!

Excellent customer service from the woman who handled the Notary work. It was just her and she efficiently handled a dozen customers within a 30 minute time frame. Incredible work ethic.

Clean store helpful staff. Old man was nice and they accept Amazon returns contrary to other recent reviews.

good very gentle peoples love them

I dont understand the bad reviews, maybe in the past. I've had stuff notarized. I've had lots of returns to amazon. And I've never had any kind of problem. The owner is grouchy maybe it's affecting the workers. They can be a little friendlier. But they get the job done and they're helpful.

easy Amazon return dropoff-- but closes 2pm or earlier on Saturday.

The hours posted on the web are not accurate. Web says this store is open until 3pm on Saturday, but the sign on the door says 2pm and when I arrived at 2:05pm they were locked up. I drove 10 miles to drop a package off; really not happy about the inaccurate hours.

Very rude customer service from Mercedes: pls train her in customer service manners:

There is a reason why this store only has 2.7 stars, because some of the staff lacks the common decency when it comes to serving customers. We have used this store for a very long time and almost every day but not anymore. My wife went to drop off some packages not realizing the store was closed. The staff person opened the door and very aggressively said they were closed three times. My wife wasn't even attempting to get in the store, she was just trying navigate the many packages in her hands. My wife then proceeded to tell her she could at least smile and say it a little nicer. The employee called her rude and told her she doesn't have to do business there anymore if she is going to be rude. Does expecting common courtesy now mean you're rude? It is nice to know that UPS is so big that common courtesy from its employees is not a priority. I strongly suggest that the owners of this establishment train their employees on what customer service means, even if you are closed and off the clock.

I came on 7/3/23 the hours showed 6:30 pm a paper was posted next to door that they closed at 5:30 pm for the holiday. The girl working there closed before 5:30 pm since I arrived before 5:30 pm. I called and she said she could close earlier if she wanted. Horrible customer service and she had a horrible attitude.