PetSmart

Review for PetSmart Dog Grooming on the South Hill:

I am very pleased with the service and grooming that was done today on Cocoa, our 6 month old Chocolate Labradoodle puppy.
The gals are so nice and my dog looks wonderful.
They took their time and Cocoa was not traumatized at all.
She is so soft and fluffy, and we can finally see her beautiful "doodle" face!
I know she liked her groomer and all the other dogs there.
Thanks very much, and I will be back about every 6 weeks!
JD
South Hill, Spokane

I came in yesterday and was helped by an awesome cashier guy. He was knowledgeable about the products and services they offer for training. This store is very clean and organized. Only thing I would recommend is getting a larger area for the cats. They had three kittens in a cage together that came In together which is awesome that they chose to keep them together but they had them in the smaller size cages they have which was not ok at all. They had absolutely no room to move at all. True definition of a caged animal. Other then that i give this place a 41/2 * rating....

Great location and the customer service is always fantastic. The groomers are also friendly and take great care of my dog

I was looking for a cat food/treat that didn't have chicken in it. Not disappointed! PetSmart has a good selection of limited ingredient foods for cats - Thanks!

Great pet store. Good prices and they carry pet supplies others don't. Amazing fish department.

All 3 of our dogs were groomed and looked great! Also scheduling on the PetSmart app was super easy. Pricing was very affordable for the South Hill area.

These guys was great and I thank them for allowing us to be in after hour and not pushing my sister and! They was able to answer our questions and got exactly what we needed for our little friend Charlie. Thanks spokane south PetsSmart

It's the only store near me that sells "Science Diet" cat food. My cat went missing for 3 solid days but he wandered back in my life. I bought a collar and tag from Pet Smart (very pricey) and they engraved it for free. Of course, Cheeks my cat lost it in two days. Good store and I've bought everything for Cheeks since I've got him back in March of '23.

Great pets and accessories at a great price. Super friendly staff, too.

I used to be terrified to to here if I ever got a pet be sure I heard awful things. But my locations have always been great. Everyone is extremely professional, they all communicate if there's something one may not know, they just do a great job. And their product selection is diverse and really not that expensive. I love my South hill location most of all. It's kinda out of my way, but I'd rather go there.

Took our pomchi here to get groomed and they blew us away! Amanda was so kind to our little man. His hair cut looks great and he had zero anxiety when we picked him up. We’ve had some terrible grooming experiences and we’re happy we’ve finally found a place we can trust! Besides the grooming, they carry a variety of incredible toys, harnesses, food, treats, and little pet outfits! Both of our dogs enjoy coming here and we always feel welcome.

Friendly, clean, knowledgeable and fast. Very warming to be around kind hearted people especially in times like these. Thank you for our "Nicholas Cage" 😁❤

They went above and beyond to make our pet adoption special and seamless. I truly wish that I'd gotten the name of the gentleman who helped us meet our kitty, they'd called her Thrift Store aka Thrifty. He was so kind and helpful. Kayla, I believe her name was, at the front was also incredibly helpful, knowledge and very sweet! 10/10 This is our second PetSmart cat adoption. Highly recommend!

They were great! I wanted a female calico (rare, hard to find). My wish was fulfilled when I met their one and only calico. Still haven't named her tho. Waiting for her to settle in and make this home.

I found petsmart not only clean but the personal very helpful and friendly to say the least. I've started training my new service dog at petsmart for basic skills at the valley location and with all of the stores they do a wonderful job...Thank you for the care you put into all you do!

Adopted a 3 month old kitten (Franklin) today and the experience was awesome! The PetSmart staff were really warm and welcoming. They help me get to the adoption area. The adoption was through a separate agency, spokanimal. It was easy and painless. Josh was the representative and he was very knowledgeable and awesome. I highly recommend! And remember the adoption process does take time. So be prepared.

I always get my doggos groomed here, all of the groomers do fantastic and my dogs are always so excited to get their grooms! Super affordable as well!

Super fast! I made an online order for pickup (four different items) and it was ready within 11 minutes! That's just crazy to me considering how long many other businesses take to fill an online order.

Accurate and Complete! Everything I ordered was received and accurate...very pleased!

This store has improved dramatically since I gave it 1 star on my last review. So I deleted the formerly review. They're great about having sale items marked now, which they weren't before. Much better stocked and displayed. Employees are much more helpful now then they were. Today Blaine who was on register went above and beyond what great customer service is. Blaine was excellent! He definitely deserves recognition and maybe a promotion. I used to be in retail management for 20+ years so I know. He's better at customer service than the store managers I've had interactions with at this store! He is a huge reason I gave 5 stars today!

As far as we are concerned the Pet Smart on the south hill (Regal)was better than expected. Our Skipper a (standard poodle) received compliments as never before. We have scheduled a follow up appointment for grooming. No reason to expect anything different then from the first grooming experience. Ed Gray