Umpqua Bank

Have an issue with AT&T, they are auto pay, I ask to not let them take a payment, they were awesome in helping me. Been here thru their merger with Columbia Bank, was bumpy beginning, but now that they know me, it's good.

Excellent service. Recently opened a new account. The staff went above and beyond to correct some minor issues. Always greeted with a smile inside the branch and at the drive through. Glad to be doing business there and look forward to future transactions.

Great team at the bank. Gus and Amanda used their expertise to guide me through a recent loan.

Best customer service I have ever had.. MISS SABINA awesome, is what her name,is to me...please, pay that young lady more...She is worth, all she is Paid, and more...

Drive up window fast frendly and my dog loves the treats

Crystal is the best!!!

Was thinking of switching banks but tellers had attitude with the other? Not a warm environment

Took over our bank when it went under. Didn't like the terms on their accounts, so we moved over to my credit union for all banking.

Specifically asked teller to WRITE my balance down, instead she blurted my personal business out loud. I also heard information of other customers ahead of me from tellers, such as phone numbers, and other information. Extremely unprofessional. We’re required to present out ID for security reasons, please do your part and keep personal information CONFIDENTIAL.

The last 2 weeks the lobby has been closed because of 2 people out sick? 3 people inside that won’t help customers. The line at drive thru is always 20 minutes long with only 4 to 5 cars. Where is the management? My busines’s and personal accounts deserve better 20+ year customer

Been waiting 4 days for a call back so I can fill out a loan and get some info. No call back and even stopped in to talk to someone. The guy apparently is never in the office and makes appointments to be had somewhere else in town. He left atleast 3 times rom the office the day I drove 20 minutes to town. Called the one in dallas and spoke to a great guy immediately on 2 different days. To add it's been a month and no contact from the bank. Went and got a loan somewhere else. I will be closing my account with columbia bank as my family has had way to many problems.

This bank doesn't value it's customers I had account here for several years and one day I tried to deposit a 3party check and the denied me even tho it was endorsed to me. This bank is horrible

This branch gave us the runaround for two days saying that we need extra paperwork every single time when they could’ve just told us what we needed so we could bring it in the first time horrible experience horrible customer service