Kingman Urology

The Doctors and Staff are well worth the wait. We make the 2 hour round trip from Lake Havasu with pleasure. Robert is able to accomplish more than anyone else could. Thanks a Bunch.

Even though this clinic was not able to help me with my particular needs, they were very helpful and knowledgeable in pointing me toward finding the specific care I needed. Meanwhile, Robert, the clinic supervisor, went the extra mile for me, which I really appreciate.

Currently, this clinic may have difficulties with the availability of Providers through no fault of their own, but they really try to make up for it by listening, caring, and doing their best.

It may take some time to get in the door. The staff is good and the doctor are great. Worked with me to make sure I understood what was happening and got me into surgery quickly

Dr Crites is amazing I sure hope KRMC treats her really well she is a keeper. Smart and not afraid to explore all options with her patients to help them. 5 stars for Sabrina also who works in the front.

The staff of Kingman Urology we're very nice polite and courteous and the nurse Kathy made me feel very comfortable when I was in a very uncomfortable position she is absolutely true solid gold I have never felt in more capable hands

Kingman Urology has the most caring and helpful staff. They communicate everything clearly and are great at answering my questions and concerns. The physicians are very skilled, knowledgeable, compassionate, and easy to understand. I'm so grateful for their services!

After just one visit I'd highly recommend them. The doctor moved quickly to order follow-up labs and tests. The staff were courteous and very appreciated.

This place is absolutely amazing! I let them know my concerns about what I was experiencing and they listened and made it happen for me. Thank you sooo much!!!

Dr. Crites is the best. I hope she stays here and doesn't leave

Dr. Riesenberg is absolutely great, he takes the time to thoroughly discuss diagnosis and patient concerns. I am trusting him with my life and feel I am in good hands. He is definitely a five star Dr. The only reason I gave a 4 star rating is because I feel the office staff could use a little help I think they become overwhelmed because they are so busy.

Tried to get a patient in there but they said they only do cancer and stones.

Urine specimen taken 12/14/24. Office called today 1/10/24 to say the got results and see if got antibiotics.
She said Doctors were out for 3 weeks. Wow! Won't go back there. Very poor service. Doctors are contracted from out of state and don't stay long enough to do surgery. A different doctor did surgery.

I called to make my appointment from my referral letter. The man who answered said Yeah… instead of hello! My first red flag. Then I was told they aren’t taking new patients even though I received a new patient packet from them to fill out and call for appointment!
Next!….

After being rescheduled 3 times, i spoke with “Robert-Clinic Supervisor” who validates the poor customer service of the receptionist and schedulers with excuses. This place is a waste of time and delayed my much needed Urology care several months. If you are a Veteran using the community care program, they will reschedule you multiple times until the authorization runs out causing you to start over with the process. They basically dont want to see patients and by rescheduling you multiple times, you give up and go elsewhere. Go to Vegas for better care.

Good luck getting past the girl that answers the phone. She will not fax, email, or even mail you the new patient packet. She makes you physically come into the office to pick up the packet before she will book the appointment. Then she will proceed to let you know multiple times that they are booked out for months. She does everything in her power to discourage you from making the appointment and she does it with glee.

Kingman Urology has gone downhill rapidly since moving out of the hospital. They have no problem canceling your appointment and when the next appointment date nears they may cancel you again. The doctors and staff are constantly changing. Don’t get used to the Doctor, chances are he won’t be there on your next visit. While in the waiting room on my last visit of July 19, 2022 there was myself and two Hispanic ladies in the waiting room. The girl came in from the reception room and called for “Donna”, my name is Dana, she looked at the two Hispanics and obviously had her mind made up that Dana or “Donna” as she called it is a woman. I attempted to correct her by saying are you looking for Dana, she would not even acknowledge me because she was looking for a woman. She walked back in the room and closed the door. I sat there another 15 minutes before I heard her and the other two women in the reception area right in my view with their window closed but might as well have been open as you could clearly hear right through it. Finally the girl said to somebody in there something about me not being there and the one woman looked out and said that’s him out there a “male”, the other one which had come into the room and ask for “Donna” started laughing and giggling and saying well that’s a girls name and making fun of my name pointing out to me like a little child, very childish, she and the other two in that room should have been fired on the spot. This naturally made me a little angry. and I told her when she came back out she says I called for you and I said no you didn’t you called for “Donna” I tried to say are you sure you’re not looking for Dana and you wouldn’t even acknowledge me, you walked right back in and closed the door. I said now if you could read you would have ask for Dana. She said I can read very well. I said not if you can’t even pronounce Dana. This put me in their little penalty box, they were going to show me not to say anything to them. That’s when I decided I have had enough of this place. This used to be a pleasant professional medical office but clearly something changed since they moved out of the hospital. They can’t seem to keep doctors or staff. Making fun of someone’s name especially when the patient can hear and see you is inexcusable. For their information there are as many men named Dana as women. Making fun of someone’s name in doctors office or any other office is totally inexcusable.

This clinic is by far the most poorly ran clinic in all of KRMC. I was in need of a prescription that highly effects my body. The receptionist DeeDee advised she would speak with the doctor. I failed to receive a return call and followed up the following day. At that time, she was very rude and said, “I told you I would call you.” I reminded her the urgency of the situation. The doctor then called me back and advised I was badgering the receptionist and he listened to the entire conversation. I have been going to this clinic for over three years and through the turnover the service and care gets worse and worse. As a patient, this clinic should have concern. Dr. Nellins was the best one they have had. They don’t even deserve half a star!

Be aware.... they will cancel your appointment and then say someone called to cancel. Funny.. the only people who could call would be myself or my wife and neither one of us called. I waited weeks to get in, they canceled my appointment and somehow it's my fault. Now I have to wait another month just for a consultation. If you can do so, go elsewhere (Phoenix or Vegas) otherwise good luck.