Bluegrass Home Medical

Great Medical Equipment Supplier with a large selection of equipment and services. They even offer Consumer Financing on their Lift Chairs and Mobility Scooters. A great home town company that can assist you with your medical equipment needs.

Great service

I called this establishment this morning to inquire about a knee brace my doctor had prescribed me. I spoke to a lady who said that they accepted my insurance, and they would bill me the difference. After my wife driving me their, they wouldn't even run my insurance stating it wouldn't cover any of the cost. And after saying they would bill, me I was told I would have to pay in full which was going to be around $65. After leaving here I went to Walmart and got the brace for $22. Will not do business here.

I have home medical equipment provided by Bluegrass and paid for by my insurance company. The service I have received is usually slow and unfortunately the equipment needs service quite frequently. It is not unusual for company any reps to be rude to me over the phone. I recently need service on equipment I use continuously and suggested 24 hours. They told me they would get here when they could. I got the impression it might be a week or longer. I cannot recommend this business and urge you to avoid them if you can. You'll be glad you did.

I'm a paraplegic with a T-2 level injury, they have provided my equipment since I've been home(almost 3 years). It took at least six months and several pressure wounds for them to replace my air mattress. Now they refuse to try and charge my insurance for repairs to my bed, after I spoke with medicare and they told me they WOULD pay for repairs! I would not recommend this place to anyone who needs equipment, and service often!

If I could give 0 stars I would.. I have been using a CPAP machine for a few years and got the equipment from there. There are a few people there that are really good but on the other hand some of them are horrible and they leave stuff out of my order all the time. It is like going to Mcdonalds. Also, my CPAP was recalled back a few months ago and they never even cared to contact me or any of their other Customers. What a joke of a company is this?

Went in with a prescription for a hinged knee brace. I handed it to the lady and without barely looking at me or asking for my insurance she hands it right back saying this isn't covered under insurance. Called another pharmacy guess what it was covered 100%. Will never go back. I have never been treated so rudely.

Went in with a prescription for a medical postop shoe on Thursday for a broken toe. The lady glanced at it and handed it back stating they didn’t have it. I asked if they could order it, was told yes it would be in the next day at noon. By 2pm the next day I hadn’t reveived a call so I called them. The lady said oh we forgot to order that, it’ll be wednesday and it’s not covered by insurance. Mind you I can’t walk, so I said nevermind I’ll come pick up my prescription. Get there and they can’t even find the prescription, not to mention they were rude and uncaring. I went to Kings Pharmacy and promptly received the shoe I needed and it was covered by insurance. I’ll never do business at Bluegrass again.

I could not comment without giving them a star they dont deserve even one star i was there yesterday got a 70 dollar knee brace the sales lady put in on she had trouble with the velcro i had a horrible time about pulled my thumb out odf socket the velcro on lower part of the brace is defevective.I called them crying and begging to have them replace and vf they refuse me a replacement one

Lady was very rude and short when answering my questions! She's in the wrong line of work! Kindness goes a long way!