Wells Fargo Bank

I have been with the office at 50 Fry Blvd since it was 1st Interstate.(30 yrs) and have never had a problem. As for the recent problems regarding unauthorized accounts being opened, my question to you is- did it cost you money? Do you regularly check your credit report? I imagine the answer to both is No. Wells Fargo lets me know in seconds when my cards have been used and when any funds are withdrawn or deposited so I keep track of my own finances.

This location is nearest and most convenient, and the staff are friendly and helpful. There's plenty of parking--I use the walk-up ATM or the drive-through usually. Wells Fargo hasn't, so far, signed me up for extras unawares, like this company did to many customers, according to news reports, but, anyway, I do log-in and check my account every other day or so--always have (with all online accounts). Because that problem was corporate in scope, I don't worry about this branch's staff cheating me.

I normally go to the branch near the mall but now twice it has been closer to go to this location. It is a large bank and has plenty of room. While it is rare that I need to be in the branch I needed some ACH printouts. The staff was great and helped me with over 8 different transactions while I was there including faxing out the completed forms. Each item they did with a smile and as quickly as to be expected. Great branch.

NOTE: They have some very good safety deposit box deals if your a PMA member. It was $5 a year to get a box with my account level. Ask for more details when your in from a banker. In MD I was paying $50 a year for the same size box with the same account types.

Roseanne is a fantastic loan officer!

Excellent

Interior of the bank is clean and friendly atmosphere. Always helpful with difficult situations and willing to work with you.

Helpful and friendly.

Well it’s a bank. Its conveniently located.

Just a bank

Too busy for my business, I was just ushered out the door because even though employees were available, they claimed just over an hour was insufficient time to set up an account for me. My frustration led to an Internet search on which I discovered I could set up an account myself in six minutes. Perhaps I want informed of this by the bankers to protect their job? Went back after setting up my own account and the teller was very friendly, but the bankers were again pretty dismissive, acting like I was an inconvenience to them.

If I pull money out of your ATM, then go through the drive through and ask to have the bills exhanged for larger bills, why does that require my "ID and debit card so a transaction can be made"??? If they're real bills, which you just gave me, why is this somehow a congressional process for a simple exchange?

I have had WF accounts for over a decade and couldn't be more disappointed in the downward slide this and other locations have taken. This morning a customer who made an auto payment at this branch had their information and receipt of payment emailed to my father (who is not a WF customer at all and has no accounts here). That's a serious breech of someone's personal information. For the first time ever I (a customer) also had to have my debit card changed 3 times in the past 3 months and I'm beginning to think mistakes like this are now a sad lazy pattern at WF. I'll be closing all of my accounts soon since this is no longer a secure organization. The employees also refuse to answer the phone and conveniently have no answering machine. We almost had to drive down here just to report this issue. The management here has become non existent even when serious situations like this arise your stuck with counter employees like their bosses are hiding in the back inaccessible to us CUSTOMERS. Unacceptable.