Pep Boys

I usually don’t do reviews, but I felt like it was necessary in this case. My husband and I visited this location today for a full set of new tires and they were FANTASTIC from the very first encounter when we called to check availability. Within 24 hours they had my new tires in the shop, installed them fairly quickly, the customer service provided by Barry was excellent, and they even helped with new windshield wipers! Seriously, I wish more businesses took care of their customers the way they do at this Pep Boys. We will definitely be using this shop for all of our automotive needs going forward. Thanks again, Barry! 😊

I set up an 8am appt for a Monday morning on a Sunday afternoon. The service advisor proactively called me to let me know they had my tires in stock, but they would have to work me in but committed and delivered my vehicle to me by 12pm on Monday! Very friendly and informative.

Was looking for somewhere to get the oil changed in my son's car. It was the first time he would be getting service on the car and I wanted to take him there so he could see the process and be comfortable going on his own next time. Checked some places, including one nearby where you sit in the car and they change the oil, but there were too many bad reviews for them. Pep Boys is close, so I checked their reviews and they were good. Pricing looked reasonable. They were open until 7:00, so I set up an appointment online for a few days later at 5:30, which was after I got off work. I got a call from Drew the next day asking if I could bring the car in earlier because the end of the day gets really busy. I understand that a shop that's doing more than oil changes may not be able to do an oil change while you wait, especially at the end of the day. I told him no problem. We brought the car in around 10:00 AM and dropped it off. Drew said it would be ready in a few hours. We came back after 5:00 and picked it up. Great experience. One funny thing. I left my son there as I drove home, and I got a call from him that something was wrong. The car was acting funny, and when he moved, the word "BRAKE" kept flashing on the dash. He thought it was the collision detection telling him to brake. I realized after a minute that the parking brake was on. The Pep Boys tech had put it on, and my son had never used it before. :-) I rarely use mine, but that was a good teaching moment to tell him when and why and he should use his.

Barry is such a pleasure to work with. He explains everything where I can understand it. Excellent service work at a fair price. We have been coming here since they opened, so glad Barry is back!

We love Pep Boys for everything on our vehicles! This particular time, we were getting new tires and oil gaskets. They were more than fair on their pricing and customer service was top notch! We have been back several times and will continue to go back. We even moved further away from their facility but make it a point to drive here for our repairs because we know they are a reliable, honest business.

Drew and Brian were great and kind!
Brian helped me with my car and pointed out I had 2 really bad front tires that needed to be changed asap.
I will definitely keep coming back to this location for all my vehicle service needs!

Exceptional customer service for an emergency car repair I needed while
far from home. Great team! Thank you Barry & John for helping this out of towner feel safe on my long drive back to Virginia.

Berry spent considerably time figuring out the best tires and cost for our truck. We appreciate it and will continue to use this store for vehicle needs. Quality service. .

My daughter was driving from ATL to Blue Ridge in a rental car to meet us for Christmas. She realized she had a nail in her tire and stopped at the Pep Boys store #1701. Barry helped her out and expedited her fix in order to get her on the road more quickly. Customer service is a lost art and I am always grateful for those who go above and beyond. Thank you Barry!

I have chosen Pep Boys twice during the past year to service and repair my car. They were very professional and I feel that I got exceptional service at a reasonable price. I couldn't be happier.
Thank You - Pep Boys

Drew took good care of me and I would definitely recommend coming here to get your car serviced.

Barry and the team at this Pep Boys are terrific! They are extremely friendly and very helpful… They work to get you in and out as quickly as possible… I would highly recommend this Pep Boys

I came in for an oil change and they checked my engine rotated the tires and checked the overall condition of my vehicle for a very reasonable price. The car dealership charges three times this amount with a lot less work.

I live no where in the area and just had work done to my truck and needed an alignment to get home safely. Initially they were all booked up I was told to try back later and maybe they would be able to fit me in. I did exactly they were able to service my truck and I'm very thankful!

10/10 recommend. I have used multiple times for flat tires and minor body work. Noah was awesome from initial phone call! I called early morning frantic, but was immediately assured with great customer service I could be taken care of and on my way same day. I am busy with work and kids, so being able to call and problems solved with ease is a huge win in my book! The service quality and price is unbeatable!

Barry did an amazing job helping me with some tires and other work on my car. Excellent customer service and would highly recommend getting work done here.

Pep Boys fixed an issue that an express oil place had messed up. Pep Boys tries to save the consumer money without sacrificing quality repairs.

Great service & very professional to my daughter replacing her tires. I'm a mechanic, diagnostician & previous shop owner for over 40 yrs & from my interaction with them I recommend them.

We always receive excellent service at this location. Great Manager and mechanics that you can TRUST! Attention to detail and very thorough. They always remind us of routine maintenance that the manufacturer recommends at certain mileage, but they aren't pushy about it like other places I have been. They just gently remind you so you can decide if you want to keep your vehicle in compliance and in good running order. It's up to you to decide.

If you have to wait and schedule your vehicle there's a reason for that, people that do good work are typically busy and these guys do phenomenal work, I had to leave my truck only for 2 days and it had a laundry list of issues, couldn't pass emissions, I was able to pick it back up go straight to the emissions place and it worked great. Owning a business sometimes I don't always have time to deal with vehicle issues. I was able to leave my truck there, tell them what was going, pay an incredibly fair price, and now my truck is running better then the day I bought it. This is the place to go!!!