Russ Darrow Direct

This dealer was amazing to work with! Everyone helped each other and Cal was was the best salesperson I have ever worked with. He was never pushy, helped us pick the car that was right for our family (and turned out to be less expensive than the one we went in for). I highly recommend this dealer to anyone looking for a used car!

Both the Salesman and Finance department were very easy to work with, friendly and informative. The detail department was the only hiccup. Interior was perfect, exterior needed a little more work. I would highly recommend Russ Darrow Direct for your next vehicle.

We had a wonderful experience with Cal and the rest of the team here at Russ Darrow in Neenah. This is the second time I have purchased from any Russ Darrow dealership and we continue to be pleased with the team members and service. We got a great value on our trade and left with the exact vehicle we wanted at a great price. Thanks Russ Darrow and Team!!

My daughter was buying her first car on her own and Austin was incredible to work with . He was friendly and helpful and helped her into the car she was hoping for. The car did have a check engine light come on and he took care of it right away and apologized and we appreciated his sincerity and genuine care for her experience and getting us in to make it right promptly . Thanks again Austin we appreciate you!

Not a person who loves to car shop but Mark and Guy at Russ Darrow Direct were/are fantastic!! They were very helpful and knowledgeable, even helping my fiancee and I figure out something on my fiancee's new vehicle bought somewhere else. Honest with us and very patient! Went above and beyond to help us! Appreciate them and everyone at Russ Darrow Direct! I will be coming back for service recommend to friends and family!

At this point I am frustrated. Purchased a Chevy truck two weeks ago. Was told it was certified and had a bumper to bumper warranty (by the finance guy Pao) a couple of minor issues one being the on star( I was able to fix with the help and hours on the phone with on star). The truck was not washed before we took it home. I was told the car wash had a huge line etc. it was a very nice day for February. Took through the car wash today. Leaks by the back window badly. Called was told they would need to water test ($149) and were not sure if it would be covered under warranty. Was a little angry with that answer. I will be calling back to have a more in depth conversation tomorrow. I will keep you posted. In the mean time be cautious.

3/01/2023 update. I was called this morning and told they were going to cover the cost of the Water test ($149 dollars) and see what information that test provides. Repairs may still be my responsibility depending on what the warranty insurance covers. This vehicle that I have had approximately 2 weeks and on the window sticker it is marked no visible leaks. Yet my car detailer found water marks when ceramic coating and detailing it a little over a week ago. Water test appointment is tomorrow. More updates to follow

3/03/2023 update. Repairs done at no cost. Thank you. I haven’t personally confirmed that there’s no leaks, but I will update if it’s not fixed. So as of now changing my review. I felt a little brushed off when I first contacted them, but issues seem to be corrected and hopefully it’s all done. Thank you.

Great buying experience at Russ Darrow! Austin took the time to find the right vehicle for me at a good price. No high pressure, just good old fashioned great customer service. Definitely would buy there again.

We had a wonderful buying experience with Russ Darrow and everyone working there. Our salesman Cal was quick to greet us with a smile and fun sense of humor. We test drove and found the car we wanted quickly and painlessly. We live out of town and did not have the title and extra key with us. So instead of making us come all the way back Monday Cal offered to meet us at our family gathering that day. Thank you again for everything and we love our new car!
Melissa & Phil

Absolute professionalism everytime I come to have my F-150 serviced. Yes never fun to have work done but they make it so easy and stress free. I truly appreciate their service department. I have a fleet of trucks. We always have them work on our trucks.

Cal was great to work with. Really figured us out and got the details needed. He helped get us into the right vehicle for our family. A big thank you to him and the crew at Russ Darrow Direct.

Cal is the best salesman I’ve ever worked with. He was very patient, polite, and understanding my needs and wants with my purchase of our new to me vehicle! I highly recommend him and also looking forward to dealing with him in the future!!!!! Highly recommend Cal!!!!
Thank you, The Bucholtz’s

I worked with Sam Burrell on trading in my old 2013 vehicle for a new-to-me used 2017 compact suv. It was an amazing experience. She was very kind and easy to talk to. Sam was very personable and overall really eased my anxiety. She didn't pressure me, let me take my time, and made sure I wasn't, at any point, feeling pressured. Working with Sam made this a way more exciting experience and not nearly as stressful. I 100% would work with her again and I highly recommend her to anyone!

I bought a car from Keith at Russ Darrow and he was amazing. He helped me get the perfect vehicle for me at the best price. I would surely recommend buying a vehicle from them.

The whole process went incredibly smooth! From the minute I started looking at a truck, Mark was there to answer any questions I had. We test drove the vehicle and instantly I knew I had to have it. Mark made my first time shopping at a dealership a breeze. I would recommend himself as well as Russ Darrow to anyone looking for a vehicle.

I worked with Austin. He was helpful and efficient. Didn’t pressure me into anything I didn’t want. My experience was excellent and effortless.

We had a truly great experience buying 2 vehicles at Russ Darrow Neenah. Austin and Pao were amazing to work with guiding us through the sales and financial paperwork. Couldn’t be happier. Thank you!

Keith was hands down the reason I made a purchase that day! He answered all of my questions and was incredibly patient with me throughout my decisions and multiple test drives! I am so happy with my purchase and highly recommend Keith from Russ Darrow in Neenah, WI to anyone!

I worked with Sam and she was fantastic. Friendly, helpful and got me in my Jeep that same day! Highly recommend working with Sam

Very Friendly service and had a sales man ready and joyful for my presence and purchased a vehicle on the spot that fit my price and budget . Very helpful team and glad I stopped in Ty you Russ Darrow team !

Sam was awesome to work with and helped us get the right vehicle for our daughter. Everything was great and we thank her for understanding our needs and all the professional help she provided.