Staybridge Suites Buffalo-Amherst, an IHG Hotel

The reason Staybridge Suites in Amherst gets 5 stars from me is the service provided by their employees. I gifted a night there to my granddaughters so we could have a fun sleepover with access to an indoor pool. We were granted early check in when I asked. We had a beautiful suite. Not long into our stay, out carpet was covered with crumbs from our sleepover snacks. The front desk guy brought a vacuum up to clean up after us when I asked if there was a hand vac we could use. There was a small problem with the pool that was immediately addressed when brought to their attention and extra towels for the pool and for the room were provided when we needed them. Above and beyond was their help when we couldn't leave the hotel due to a winter weather travel ban in the county. They extended our check out as late as possible and then let us hang out in the den in the lobby for a few hours. They held our suite in case we needed to stay but fortunately we were able to drive a short distance to stay with friends. Finally, they shoveled my car out in sub-freezing blizzard conditions. All of the employees there were kind, friendly and very helpful! I would happily stay there again!

Family Visit in December
Travelling from North Carolina to WNY for the Christmas holiday our family of 4 chose the Staybridge suites, in Amherst. It was a great time! From start to finish our stay was wonderful. Front desk staff greeted us, and helped us with things we needed along the way. Whether it was an extra towel, or ketchup for my kids' chicken nuggets; the staff always came through! The property is well kept, and we enjoyed the breakfast area, pool, and fitness center during our stay. The laundry room has many machines and we were able to use them multiple times during our visit.
We visited the local Target a few times and it was just minutes away, as well as the local grocery stores Tops and Wegmans.

Theresa is the manager of the property and each time I saw her she greeted us warmly inquiring about our next adventure for the day. With my two little ones in tow, and the challenges that travel and sleeping somewhere new can bring, it means a lot when someone genuinely cares and brings some joy to your day! And that sums up Theresa, genuine and caring!

I'll be choosing this hotel again, the next time that we are in town.

We haven’t stayed at a Staybridge before today but can say we have been pleasantly surprised. Kurt at the front desk has gone out of his way to be helpful, which was greatly appreciated. True, the hot tub is no longer there, and there is an indoor pool but it doesn’t seem heated, but it didn’t seem to stop the kids from swimming and having a good time.

There is a great gas fireplace outside for a patio experience and there was a “happy hour” where food and drinks were complimentary. It was very enjoyable. The staff had been extremely hospitable and in the event that we are traveling in this area again in the future we will not hesitate to stop here.

We stayed at an embassy suites Fallsview at Niagara Falls 2 nights ago (a very high end location) while we’ve been traveling this week in NY & Canada and the service and experience at this location far exceeded the hotel we paid over $400 for one night at. Thank you so much Kurt, and the others that contributed to a relaxing evening that we needed before flying home.

Clean and comfortable. Over the past 2 years we have come to Buffalo about 3 times each year. We have been trying different places to stay. Checking reviews. FINALLY we found a hotel that is clean and comfortable. The staff is pleasant. The only negative which does not impact the rating is electronic plugs. Need ports, everything is traditional plugs. The location is good and not too far from keybank arena... 20 minutes by car. Our experience was the best so far out of all the hotels we have tried. Will be back in December.

Location is great, close to lots of food places and shopping centers. They have nice two bedroom suites so my wife and I can have one room, our son another and they have an adjoining TV room. Its hard to stay in regular hotel rooms once you've been here. Staff has always been friendly and willing to help out with anything needed

I love this hotel! Check in was nice and friendly, thanks Theresa and Cassandra. Had a lovely stay, bed was comfy and breakfast was delicious. Liked the full sized fridge and kitchenette. Our only hiccup was there was one elevator in service for what seemed to be a packed hotel and this resulted in us taking the stairs, luckily we were on the second floor. Liked the extra touches of fresh baked cookies at check in and tea and coffee if needed. Location was perfect for shopping and dining and I would definitely stay again.

Everything was great. The staff was very nice.
They have breakfast, although not very wide options, but it's still good. I've attached some of the breakfast they served.
I have a video of the room, but Google doesn't allow me to upload video so. . . but it was great.
They have almost everything you might need in a vacation trip or business trip. Close to this hotel (by walking distance) are also a lot of restaurants and convenient store.
The price is also pretty steep for an international Ph.D. student, but the quality is so great that it fits the price. I just recommend that they should have discount for university or grad students.

We enjoyed our stay. The breakfast was delicious, the pool was clean, the room was very nice and the complimentary washer and dryer was a pleasant bonus. We have a new favorite hotel ! It was perfect for us.

We stayed 3 nights for our Niagara Falls trip. We stayed in the 2 bedroom suite. The living room was a little smaller then expected but having 2 bathrooms was a bonus with 3 teenage boys. The living room furniture is uncomfortable but the beds are nice and comfortable. The carpet was a little worn...some spots you could tell were patched and other spots were torn up. The kitchen was nice other then the noises coming from the fridge... The hotel staff is nice and friendly... They had fresh cookies down at the front desk around 3:30pm everyday so that's where my kids went at 3:30pm Lol.. The breakfast selection was good...my only complaint was it's very packed together and the breakfast is very busy so it's hard to get around. The kids enjoyed the pool but the room is overpowered by the smell of chlorine , so That made watching them difficult.. The laundry room is a nice added bonus. The hotel is located in a nice area with a few food choices located within the plaza.. If we are ever back in the area I would stay again.

Great staff!!! Loved the choice of fresh cookies in the lobby. Multiple choices of places to eat within walking distance.

We had a suite with full kitchen, but didn't need to use it. Wonderful breakfast included and plenty of places to eat, right out the front door. The managers and staff were awesome. Planning on returning this year.

I’ve been staying here for the most part of 4-5 months and this has been the BEST extended stay hotel I’ve been to! The staff his is SO kinda and accommodating, they treat every guest great. The House keeping is terrific, they cleaned my room every day and always took out the trash and made the bed. The breakfast and Social were the highlights of my day. The Hospitality was through the roof! If I am every in town again, I will make sure to book a room here! There is nowhere else in Buffalo I’d be willing to stay!

15/10 I would recommend this to anyone visiting the area and I will continue to brag to family at home about it.

Staff makes a hotel so this should be a 10 star hotel! The rooms are spacious, clean and the cleaning staff friendly and helpful. The breakfast is great but I really love the Monday- Wednesday happy hour. There's enough food to save you a dinner bill. The computer room is great if you need to print something and the free laundry makes me way happier than it should on a vacation. But the highlight of this location is the gals at the front desk. It's like walking into a ray of sunshine. If you are lucky enough to be staying in beautiful Amherst this is the place to stay!

This is my and my family's favorite hotel in the Buffalo/Amherst area. Great location and attentive/helpful staff.

Excellent!!!! The location had several restaurants within 10feet of the hotel. The service was crazy good. I would stay here again as it’s only 25 minutes from Niagara Falls.

I would like to first thank.. Theresa, Mena, Katie, Drew, Cory and Chris. The entire staff at the StayBrige was absolutely accommodating and beyond helpful. Everyone made our stay so comfortable and relaxing. When entering my suite I had the luxury of a full-sized refrigerator and dishwasher, not to mention utensils, dishes and cups. We were visiting our daughter who attends school out in Buffalo and being able to cook for her was a delight. The living room area was comfortable and spacious. I had the pleasure of bringing my dog who was also so comfortable and relaxed. Breakfast on site was plentiful and fresh. The social hour was also great! The Staybridge has hors d’oeuvres and cocktails three days out of the week along with complementary cookies and dog biscuits at the front desk. How cool!!? I’m looking forward to my next trip and of course I know where I’ll be staying! Thank you again to all the amazing staff at the Staybridge! You all were so amazing!

Have stayed here many nights over the past year and we really enjoy it. Love the "social hour" M-W with food, beer and wine, and the daily breakfast. Rooms are always clean and the king bed is super comfy. Erin at the front desk always ensures a pleasant expierence and managment is kind and thoughtful. Staff is great. Rooms are great. Location is great.

I stayed here a few years ago and my stay was phenomenal. The staff was friendly, the room was clean and the breakfast was phenomenal. I would absolutely stay here again!!

This was probably the best hotel experience I have ever had. The staff was amazing. We asked them questions about must-see places and they delivered. The pool was closed for maintenance during our stay and they coordinated with another hotel for use of their pool. The breakfast was great. The rooms were clean and the beds were comfortable.

We had a wonderful time the staff was very kind and helpful. The rooms were comfortable and clean. We will stay there the next time we are that way.