Ace Hardware Mariemont

Had a key made in under 10 minutes. I love it whenever I go. I can always find an experienced person to help me. Much better than the big stores where you have to wander around hoping you will find someone with knowledge.

I always love coming here! The staff are so friendly, knowledgeable, and helpful!

Paint dept has very knowledgeable people .. Benjamin Moore paint is always top choice with professional painters .. box stores paint don't compare .. paints been around since Jesus

They are the nicest people. They welcome customers, and love to solve problems. And I need help solving a problem. Their solution worked! They are my favorite hardware store. It is very well run.

Probably the customer service I’ve ever had! I came in with a broken car key after struggling for days to try and find someone to replace it, and Jeff helped replace and program my key in no time. Even came out in the rain to program the key to my car. Very grateful for the kindness I was shown by all staff and highly recommend this store.

It's a Great little store with Great free popcorn 😁

Love this store. There is always someone willing to help. Love the customer service.

Great group people working there

We were impressed by the variety of hardware items available. Sales people & cashier were friendly & helpful. We had 5 screens rescreened...very pleased with the result at a fair price.

Frequently visit when i want a quick in and out experience. This time was for ant baits, had 5 to choose from one was out on the shelf. I was immediately approached by an employee asking me if i was finding everything okay, i asked they said probably some in the back which there was. Purchased two types and was on my way in less than 10 minutes. Great little hardware store with lots of odds and ends and not as big as the other home stores where one may spend more time searching for a product than actually purchasing or comparing! Will return again when headed that direction is also closest to my home, but don't often go that direction, so it gets special visits when in need. Thanks!

*Read whole review for a great outcome*

I ordered a grill that was originally scheduled to be available for pickup on my birthday, April 14. I was then told by email it was delayed, and would be available for pickup the following Sunday. Then, it was abruptly cancelled.

After communicating with Ace online customer support I was told the model is no longer in inventory, to use a replacement model number, which happened to be the same product number I ordered. The model I ordered is still listed as available on their website, just with a higher price (I paid $449), now listed at $519.99.

Something doesn't seem right. I emailed back and forth with Ace with no success, until the owner of this store, caught wind of the problem and personally called me.

He explained the issue, was extremely apologetic, and offered to honor the price I paid online and have the grill assembled for me as well. When I picked up the grill we chatted for a while and he even threw in a grill cover for my inconvenience. This high level of customer service is why I continue to support small businesses like this, and encourage others to do the same.

Side note- AceHardware.com is not really affiliated with the brick and mortar stores, these stores just act as a pickup location for items bought online. The website has been having many problems. For the best experience, skip the website and visit in-person.

I actually like coming to this store. They don't always have *everything*, but they have some of most things.
Everyone at this particular store is super nice, knowledgeable and helpful. I called ahead about something the other day, and the guy I talked to recognized my voice and took me right to what I was looking for. In and out in 5 minutes. It takes me 5 minutes to get to the front door of the blue amd orange stores, and another half hour looking for a plumbing thing and finding it over in paint 47 minutes later..
If you need something specific and it's 15 minutes to the big box store and a half hour to this place, come here. You'll still save time, and hell, they have free popcorn. C'mon. No-Brainer.

Great selection of everything. Went here to buy materials for my son's science project. Was shocked to find all the components we were after and the gentleman working there knew exactly where everything was.

Has all those items for maintaining your house and apartment along with knowledgeable staff. Saves time and effort. Use Reward account which sends coupons. Also has. Post Office in rear of store. Very handy.

Great little store, friendly people, decent prices. Good selection for a small store. Clearks are knowledgeable.. Plenty of off street parking. There is a traffic light so entry and exit is safe and easy. They carry most hardware that you need every day as well as seasonal

I am so grateful that this is a Stihl dealer. The customer service with me, myy crew and my chainsaws has been exceptional. The only long wait I had was for parts, otherwise, they take care of my maintenance needs quickly. Angie and Zach are awesome! I wouldn't go anywhere else, even though there are other dealers closer to me. Unfortunately I purchased a new saw last year from a different dealer ... spent thousands there on saws over the years and ended up dealing with a very rude owner on more than one occasion. Goodbye to them. I will only go to this Ace hardware to meet my business needs.

Great staff, wonderful manager and the store is nicely laid out! Great resource & easy parking!

As a new contractor I am still learning the best tools for my trade, the manager there goes out of his way to find out any answers to my questions and always trys to get anything I need as fast as he can. The remodel there was smooth and did not inconvenience anyone. Great store...

Excellent service. Someone greets me every time I walk in and offers to help or find someone with the knowledge to help me. Store is clean, well organized with a surprisingly large variety. Its a bit pricey but the convenience and service make it a no brainer for less than industrial sized shopping.

Vary helpful employees. Enjoyed my visit and can't wait to return.