L.L.Bean

They did a great job. I got asked if I needed help and their stock was deep and well presented. I did spend too much.

Went to the LL Bean in Kenwood. They had plenty of stock but not the color backpack we wanted. The cashier placed the order, and we got free shipping!! Super easy!! It shipped in about a week.

I received a backpack and the monogram on it was crooked and tight so that the fabric folded. I informed them and they responded within a few hours. They sent me a brand new one with their sincerest apology. I will forever shop and encourage others to shop at LL Bean.

Friendly staff and some great products. I have been shopping for boots and had my eye on some more expensive pairs. I was so surprised when I tried on the house brand Mountain Classic Hikers! They checked off my wishlist and for about $50 less than my other favourites.

Love your products & you have the friendliest, most helpful telephone customer service people! Thank you!

Quality apparel at affordable prices. LL Bean is classic, meant to last apparel. I have some items that are 15 to 20 years old. They never go out of style. The slippers are awesome.

First time shopping here. Jill was very helpful and knowledgeable.

We LOVE shopping at this LL Bean location! Their customer service is awesome, they’re always friendly and willing to help. The store displays always look beautifully organized, and if they don’t have what you’re looking for, they can order it. We stopped by today and picked up this XL Therapeutic dog bed on a whim because it was such a great deal - our dogs love it already! You never know what you’ll find there. We will keep coming back to this location!

Thank you Kyle and Lily for your help! I came to return my daughters (less than a year old) backpack that was ruined in the washer. Kyle was so helpful and nice about it and let us pick out a replacement and Lily helped us order the new one. Thank you both for great customer service! We will be buying Llbean backpacks for the rest of my girl’s school days!

What a cool place to shop! They have a great selection of clothes, shoes, socks, jackets, etc. The style of clothing is unique and being able to buy in person and not rely on the website is awesome! The staff is always helpful and they often run sales on items. We enjoyed our visit.

Great store and it is directly due to the helpful knowledgeable staff. We were promptly treated and offered assistance with our exchange (wrong size in a pair of pants) were recommended a different more flattering fit of pants based off of body type. They were out of stock and they offered free shipping to our home with the desired product.

The backpack I was looking for was out online. I found that you could reserve one online through the Kenwood store. I did that and very soon after received a call letting me know the backpacks they had left had been reserved already. Abby the helpful employee that responded so quickly transfered me to the hot line to hopefully purchase the one I was looking for that way. A couple minutes go by and she called back with one she had just received from shipping! I was so happy to get the book bag for my daughter in the color she wanted. Abby monogrammed it that night and it arrived the very next day. Great customer service ! She even wrote a cute little message for my daughter on the shipping papers!

We took our two children into the store today. Normally they are well behaved, but today were extremely hyper. Instead of getting annoyed, the employees were very forgiving and even brought out corn hole for them to play with while we waited for my husband to finish trying things on. Awesome customer service, very friendly employees. We will always make a point to return to this location.

Friendly & helpful employees! One fellow in particular, Patrick patiently helped me find the right fit with hiking boots for over an hour and half! He really listened to my concerns about fit and even conferred with coworkers to present the best choices for me. I ended up buying a pair of hiking boots, socks and trail shoes- no pressure at all from Patrick just really awesome service. What a great customer service experience from someone who went above and beyond.

I wanted to thank kasandra personally. So thank you for the wonderful work crafting my boots. I just love these boots so well put together. Exceeded what I expected. They were right on about how to pick your right size. They were delivered faster then I thought they be.

Great experience, as usual. Store associate CH was very helpful when I needed assistance and knew when to leave me alone when I just wanted to look around.

After accidentally ordering the wrong size slipper for my fiancé for Christmas, I went on a wild goose chase to find a store with the size I needed. This location was the only store in the country with one left. Not only did they honor the discount I received on Black Friday, they gave me some of the best customer service I’ve ever had and ensured my order would arrive in time for Christmas. Big thank you from Rhode Island!!

So happy to finally have one of their retail stores in the area. It is a little small so they do not carry any children products or plus sizes, but they still have a great selection, as they packed a lot into the small space. The staff is always helpful and the satisfaction guarantee is unbeatable.

What an awesome place to shop. Had an appointment and limited people there. Associates were so helpful, friendly and very knowledgeable about their merchandise. Highly recommend shopping there and will definitely go back.

Thoughtfully designed retail store containing many L.L. Bean clothing items for men and women. The selection included a variety of shirts/pants, footwear, coats, winter accessories, backpacks and campfire games. The customer service is excellent!