Wilson Ford Service

Reggie got me in two days sooner than he told me they could, so these guys under promise and over deliver. I've had a Ford Focus for 9 years and the transmission for these cars have been been part of a class action lawsuit. I had the transmission replaced at the Ford dealership in Tremonton, and there's a reason why I didn't go back to them. I had clear communication with Reggie and I feel like he was honest with me. They really just wanted to get my car up and going again, and I appreciate such an honest business.

I don’t often leave reviews, but I wanted to let people know about the positive experience I had at this service center, and specifically Lynette. When Lynette found out that I just moved to town and had driven my car from northern Canada, she went above and beyond to be kind and welcoming - as well as ensuring that extra care was taken with my vehicle. I am very grateful for her kindness and service - and as long as I live in Logan I will be taking my car to Lynette and Wilson Ford!

Awesome - we love Wilson Ford more than any other auto shops!!

Reggie and Tom took great care of my car, and got the part ordered and the service done quickly. When I left the service center after the repairs, one issue seemed to be unresolved. I called and they immediately had me come back in and made sure all was well. They are attentive, quick and thorough. They also found that the problem was something less expensive when they could have tried to charge me for a bigger issue. I really appreciate all they did for me!

Great place

DO NOT TAKE YOUR CAR HERE FOR SERVICE. No customer service, unorganized, no transparency, called us liars, did not live up to their word:

I purchased a new vehicle back in December in SLC and had it serviced here for some open recalls that it had. Took it in January, and they fixed one recall on the spot. For the second recall they said they had to order a piece and that they would call me to schedule time upon arrival.

Three months pass by and I hear nothing from them. So in April my car had another problem, a transmission line leak. Took it in for warranty work since it was a known issue and there was a TSB for it. When I took it in I asked for an update on the recall and they said they had the part sitting there and no one bothered to call me to schedule time.

Now for the transmission work, I handed it over to them and they said the turn around time should be pretty quick since it was a relatively easy fix. They said the long part would be just waiting for the parts to come in, the fix would only take 1 day of work. They even offered a rental car but I declined because I was under the impression that it would be a quick fix. After waiting a week and a half they finally received the parts and said they were ready to work on the car.

I give them the car, few days pass and I call at the end of the week for an update, they tell me they haven't even started yet. He told me check back on Monday and they should be done. I call Monday and he informs me that they forgot to order a special tool that was clearly listed on the TSB. So they order the missing part and receive it in a few days. They call me back again, took my car in and finally got the issue addressed after a 2 week+ ordeal. I voiced my frustrations with the lack of transparency and them wasting my time for an error on their end, so they offered me a free oil change for my troubles.

Keep in mind the person I was working with was Braden Earl. Braden offered me a free oil change but claimed that he could not put it in the system and there was no need to document it because he would just schedule it. So he schedule the oil change but I canceled because I did not need it at the time. Braden said that was no issue and to just call him back when I needed the oil change.

So now here we are in August. I call back for my free oil change and Braden claims he has no recollection of offering me a free oil change even though he saw in the system that one was scheduled. I then spoke with the service manager and he goes back through the records and say there was no documentation of this ever happening, but Braden said that was not necessary since he had it taken care of. The service manager then goes on to speak to us in a rude manner and essentially call us liars even saying "It's your word against my employee's". The manager also said he was not sure why we were complaining because we did not pay anything out of pocket even though it was a warranty issue. I would imagine they still get paid even if it's warranty work. Regardless that was besides the point, of them not living up to their words. He ultimately denied that they ever offered us a free oil change and essentially told us we were lying.

In summary, Wilson Ford lacks customer service in every regard. They are not proactive and will not give you updates. They will call you a liar and not live up to their word. They lack attention to detail and are a hassle to work with.

I would strongly advise avoiding this dealership's service department for any services. My experiences with this dealership have been consistently negative. The service department appears indifferent to customer service, lacking proactivity and failing to provide updates. Additionally, they might question your honesty and fail to uphold their promises. Please read Logan Widauf review, he explain the situation with all the details.