Holiday Inn Express Pensacola Downtown, an IHG Hotel

Had an unexpected stay downtown Pensacola and was so pleasantly surprised by the cleanliness, quality and friendly professional staff. The entire hotel from the lobby to the room was immaculately clean. The staff at the desk, buffet and housekeeping were all amazing. Speaking of buffet, I usually avoid those like the plague, but this was clean and the food was really good.
Location cannot be beat, walk to great restaurants, bars etc.
Best value for the money and my dog liked it too

FABULOUS hotel! Rachel and all the other employees including the lady who does the breakfast are SUPER friendly and accommodating! In fact, the breakfast was the BEST I’ve encountered for one included in price of the stay. This hotel is within walking distance of many fun restaurants and museums. View from my window was the bay. You can also get to the bay within 5 minutes. Extremely clean and well appointed! They also. have free popcorn and cookies. It’s clear they’ve done EVERYTHING humanely possible to make the stay comfortable and enjoyable! Wow! What GREAT management and employees. Will definitely stay here every time I come to Pensacola. Ashley at front desk deserves a big shout out! SO sweet! Can’t wait to come back.

Definitely one of the best hotels I have stayed at while traveling! Especially for a hotel in such a tourist area. The rooms are soo spacious and very clean. You can tell all the staff takes pride in this hotel and keeps it in its best shape. The breakfast selection was abundant and they offer free cookies and popcorn in the afternoon. Location is great to walk around down town and a short drive to visit beaches.

Visited this hotel for a wedding and it was great, I have been to multiple holiday inn express all around the country and this one by far the best! Staff was extremely friendly from letting us checking super early to always greeting us and asking if anything was need. Their breakfast buffet is good and has a good variety and options to chose from. They also offer delicious cookies and popcorn in the afternoon. The hotel has a lot of useful information and flyers of things to do while in area. Walk ability is also a high point of this hotel, there are restaurants, shops, bars and museums nearby. I would definitely recommend this hotel.

Pensacola was fantastic. We stayed 2 nights, our room was great with views of the bay. The employees were professional, friendly, and helpful. We walked all over downtown. Had room service when out and about visiting naval base nearby. Definitely stay here if visiting pensacola!

One of the best Holiday Inn Express hotels I have ever stayed at. Beautiful location downtown, in walking distance of several museums, restaurants, and bars. Beautiful views. Friendly staff and clean, updated interiors. A wonderful place to stay while visitint Pensacola.

Had a fantastic stay, everything was very clean and the staff was very efficient and friendly. Also extremely helpful and accommodating, ‘Savion’ helped us and went above and beyond with their customer service as well. Couldn’t be happier 10/10

Everything was perfect except the fridge in the room didn’t work other than that perfect! From the time we walked in there were smiling faces creating us very professional staff! Thank yall for the great night!

Love staying at this hotel when I travel for business. The rooms are clean, and the staff is amazing. Kudos to Jennifer for going above and beyond in customer service!

Excellent hotel conveniently located walking distance from everything downtown. Everything was very clean and the customer service was exceptional. The rooms are comfortable and clean. They had free popcorn and cookies, and a free breakfast. The breakfast was a bit disappointing, but it was good enough and free, so no complaints.

Great walkable location in downtown Pensacola. Check in was a breeze. The hotel and room was clean and welcoming. Will be back!

Friendly staff and great location. I’m a fan! Always one of the nicest hotels of my business trips to Pensacola

Everything from the housekeeping, the food to the front desk was wonderful! I've never met such friendly staff at ANY hotel. You are all so sweet. Always have a smile on and we're very helpful if I needed anything. Next time I come back to Florida, I'll be staying here.

We loved this place. Easy parking. Cool vibe. Big rooms. Very clean. Friendly helpful staff. Right next to Palafox, which has tons of shops and restaurants.

Driving through on our way to take our daughter at college stayed just one night- arrived late and left by 8:30am. Just 10 minutes from I-10. Neighborhood is safe, neat and tidy. Hotel is well lit, maintained nicely, quiet, comfortable with a friendly staff and fulfilling breakfast.

Literally the best hotel we've ever stayed and we have stayed at more expensive places. The staff is SO VERY friendly and the service is top notch!! We stayed here for an entire week and literally do not have one single complaint. The food was great and the food service ladies were so helpful and friendly. The front desk servers for so polite and friendly. The kindest of all was a man there hanging wall paper struck up a conversation and when we said how nice our visit at the hotel was he attributed it the "Great General Manager" which says a lot! Oh yeah the beds were the most comfortable we'd ever slept in and the rooms were VERY clean and we got cleaning every day while we were there. Thanks again to the staff for giving us a great stay!!

Great place to stay. Conveniently located within walking distance of all attractions downtown, and don't forget about the entire staff. From the front door check-in to room cleaning to the most friendly breakfast crew our stay was excellent!!!!! We will be back again. Thanks to everyone involved with our stay.

The best experience! The staff was more than friendly, they were welcoming in a way that made you feel like family. The breakfast has plentiful offerings. The facility is super clean. I noticed the staff cleaning and sanitizing the common areas regularly. I've traveled to Pen often; yet, this was my first time staying at this hotel. I'm a convert now....I'll be booking there hence forward. The cleanliness, location and amenities make this hotel a great choice; but, the customer service makes its superb! Btw, Vanessa in the cafe is the best!!!

Great experience at the Holiday Inn Express In Pensacola Downtown. The hotel was clean and all the staff we encountered was friendly. The daily included breakfast was a nice addition. However, there are many other cafes and restaurants nearby. We usually walked to dinner in the downtown area. The room was comfortable and spacious as well. Would definitely stay there again.

Great location. Easy access to downtown. No extra charge for parking. Friendly staff. They even provide cookies and popcorn during the day. The breakfast is included with your stay and always has good options. My only complaint are the pillows are too flat for my liking.