Florida Blue Center - Palm Beach

Best people here and Insurance. Being coming here for here's had FL. Blue for years would have no one else. Stopped to update policy got my mammogram! Bus was in lot. 20 minutes most

Went to the boynton beach center and the agent was very helpful. My partner passed away recently and she did all the paperwork. So I had to learn about my plan. I got it with the help of your staff.

EXCELLENT AS ALWAYS / HIGHLY RECOMMEND! Friendly, Professional & Knowledgeable staff. They always take their time to explain and help me understand my choices, plan options & benefits. Health insurance has become increasingly expensive & difficult to understand. These guys at Florida Blue take away some of the stress. A Special Thanks to my Sales Consultant Frances Cruz, Shes The BEST!!!

This is the 2nd year under their service. They are so polite and professional. Just had surgery and their follow-up has been exceptional. Our family is very happy with them.

During covid they parked me in the parking lot and we used the phone like I was in the office, great guys.

Spoke with CW who answered a VERY VERY important question for me that Florida Blue at the 1-800 number had difficulty answering. He really knows his stuff ---awesome guy !

Call these guys before you sign up. See Orlando N. He’s fantastic!!!!

The free class are great and well attended. The customer service is fabulous, they are always helpful.

Had an issue with getting forms filled out by my doctor, and they actually called and handled it for me.

Does the boynton location have a fax number?

Nunca me habían tratado tan bien en alguna oficina de dentro de seguros muchas gracias por toda la ayuda que me brindaron 🤩

There's only one representative here, he's been with the same customer for over an hour, we've been waiting for 45 minutes. Florida blue get with the program. It's impolite to leave people waiting without a, " I'll be with you as soon as possible"! I understand it's that time of the year to renew your policy, but when you have an appointment, bring in more help. The receptionist was amazing and apologetic. Ok when we finally got to see the representative, he was very nice and helpful. Apologies for taking so long.

The reps are unable to help with issues, they can only "send a request " I have been there twice with an appointment, emailed, called and just can't get anyone to help me! I thought being able to get assistance in person was a plus, it's not!

Waited on line for 45 minutes transfer between 4 from departments and then finally got a agent who hung up on me without telling me why? Great custom service!

Horrible experience with multiple visits to try and clear up the easiest of issues. I've got the most basic policy they offer and no one I've dealt with knows ANYTHING about it! On top of that, the employee continued to assure me she knows based on her many years working there. She would not even read my schedule of benefits which I printed out and brought into the office.

I phoned to schedule an appointment as a first-time patient and was immediately placed on hold by Keyna for 15 minutes. Frustrated, I decided to hang up and call back. Keyna answered again and inquired if I was a first-time patient. I expressed my frustration with the initial hold time. She informed me that the earliest available appointment was on Feb 5th. Upon expressing my concern about the lengthy wait, she placed me on hold again, returning to offer an earlier date of January 24th.

Throughout the interaction, Keyna's demeanor was extremely rude. It seemed that when I raised concerns about the hold time, she extended the appointment date, suggesting a form of spiteful behavior. Such conduct is unacceptable, especially for a front desk receptionist. It raises concerns about professionalism and customer service. Measures should be taken to address and rectify such behavior.