Scratch & Dent Appliances, LLC.

It was an absolute pleasure working with Lacie and Austin. The price for our new fridge with a manufacturer’s warranty was great as was the friendly customer service. They had a great selection and were very willing to work with us on getting what we needed at the right price. I could not be happier with our experience and do not ever plan to purchase an appliance without first checking out Scratch and Dent.

Bought a washer/dryer here today and would 10/10 recommend. The owner (Lacie) was super helpful and let me know of all options in my price range. In the store, Karie was sweet & was more than willing to help load everything up.I was in and out in 15 minutes. I came straight home and hooked everything up and have done several loads of laundry today with no problem. Overall great experience and decent appliances for the price.

We have a lake house on Lake Hartwell. I love going to S&D to purchase appliances. I have purchased 4 appliances ( Frig, Washer, Dryer, deep freeze) from them and they have all performed well. The delivery person was prompt and respectful of my home. Some of the items were refurbished and some brand new. If you know what you need and the measurements of the space you cannot go wrong with Scratch and Dent in Royston!

I bought a washer and dryer at a great price and could never be more satisfied. The service was great also they were very helpful.

Excellent customer service. Lacie is kind and helpful. If you have a problem with an appliance you buy from this place they are quick to fix it. I would definitely recommend buying from them.

Got a great price on a new clothes washer. They even brought it out and installed and took the old unit in one day. Been extremely happy with the new one. Would recommend to friends.

The service from the staff is excellent. The new owner has the most helpful attitude. She helps you decide the best option for you and your family; not the most expensive product she has. Highly recommend.

I went there yesterday to buy a fridge and had a great list of options to choose from. The prices were very reasonable, and the staff was very helpful. The refrigerator was in great shape just as good as one would be in the big named stores, so I got an awesome deal. I had a question about the fridge after hours, and the owner was very quick to respond after dark hours, when she could've waited till the next day. But she cared enough to make certain my foods wouldn't spoil so she made certain it worked before ending the conversation (which it did). 5Stars for great product and customer service

I love this place! The service is outstanding and the delivery guy was very professional! Will definitely buy from this place again!

I have been dealing with Bobby for 20 plus years. Always a great product whether I purchased new or used apiance. Warranties available. Great delivery n staff. Always came prepared with rhe proper tools and accessories needed for the job

Absolutely love scratch and dent !! They are so easy to deal with , we’ve bought 3 diff appliances from them , never had a problem with any of them. And Lacey stays in contact with you from beginning to end..

The new owner, Lacie Johnson, was very knowledgeable regarding the dryer we were looking at. Her husband was very helpful in getting it loaded on our trailer. We will definitely return when we need another appliance!

I called up there talk to a lady . She was very nice to me, she ask for the model number so she could get the parts. And she did . It took 3 day to get it back but that cause of the part she ordered great people

My dryer stopped working at the worst possible time, having other expensive maintenance house repairs right before that happened. I was totally stressed and walked in the store expecting to find nothing, however, I was pleasantly surprised with the customer service Lacie provided me.. she is amazing! I ended up purchasing a matching side by side front load Samsung washer and dryer at a great price, and they even delivered the next day! I will definitely be back for all of my appliance needs and I highly recommend!!

Really helpful. Great deals. With warranties. Staff actively treys to help meet your needs and budget. I mean where can you get a matching maytag set for 700 dollars. GREAT PLACE

Just a fantastic experience all the way around from beginning to end. Quick response time and super quick and professional installation Thank you Austen! Highly recommend!!

They were extremely friendly and very helpful. I have bought several appliances from them which included a washer and dryer.

Fixed my washer quickly, like new now. Friendly people, fair price on repair and fast service. I'll be taking my repairs to them from now on.

I went to this establishment for a dryer, I bought one reconditioned. Got it home and a few things wrong. I understand it's not gonna run like brand new one. Called n talked to the owner. Gave me a better dryer than what I purchased. So I get to store to change out dryers and Bobby isn't happy with the way new one was heating. So let's just say he made it well worth my drive 2x to royston. I left there a completely satisfied customer. I will never shop anywhere else for appliances. Thank you so much.

Several times I’ve thought I needed a new appliance and when I called I was given advice on how to fix the problem. I will not buy from anyone else when I do need something new because of how helpful they have been. Thank you for looking out for us and saving us a lot of money.