Johnston & Murphy

This particular stores customer service is phenomenal! After receiving an online order with two different sized shoes in one box, I reached out to customer service. They informed me that was the only pair left in the entire company of that specific pair of shoes. My partner was bummed because they were really nice and he really liked them. They said we could get any other pair of shoes at the same price point for the sale price we received on those shoes. While waiting on a flight we popped into the Pooler location. While looking around he told Earl, the salesman there at the time, about the shoe situation and how he really liked that one pair of shoes. We told Earl we were headed out of town for a few days and Earl said he’d see what he could do to find another pair. The next day Earl called and said he found a pair in the right size and he would have them at the store in a couple of days. On the day we arrived back in town there was a message that the shoes were at the store and ready for pickup. When we got there, Jim assisted us with another round of great customer service and we left with the shoes that we were once told were no longer available in the size he needed. It’s hard to find service like this these days. Thank you Earl and Jim!

I love Johnston and Murphy's products!! Their customer service is top notch!! I have several pairs of shoes, socks, belts, shoe trees and shoe care!! Some of their belts match the shoes too! Also they got some quality wallets! The shoe cream and shoe wash they sell is the best!!

I visited Johnston & Murphy in hopes of securing a few pair of quality dress shoes. Not only was I able to purchase a few stylish foot coverings, the customer service quality was extraordinary. Tanya was most helpful as I tried on multiple pairs. She demonstrated product knowledge and a customer first mentality. Outstanding service by an outstanding employee at an outstanding store. Keep it up.

Great contemporary styles, 23 y/o hit every shoe store in Tanger, bought quality and great value footwear here. I was surprised how well J&M 'gets it' in 2022. Staff is friendly and hands off unless you need their help, then very attentive.

I wear and Johnson and Murphy’s shoes with pride. My whole family enjoys the comfort and quality of their shoes. Jeremiah at the Tangor outlet Johnson and Murphy store provided excellent customer service. He helped me make decisions about what would be best for me. I will return job well done Jeremiah

My husband loves shopping there and each time he always come out with several pair of shoes. Friendly staff and great customer service.

Had a pair of defective shoes and they went out of their way to get me replacements. It’s what you expect from Johnson and Murphy and the manager was very helpful. I’d I could give them I 10 I would.

Great experience with Store Manager Tracey today! She is very personable and helped me find exactly what I needed.

Have alot of styles for men an women. Very comfy can dress either casual to dressy!! This store is set up very well!! The customer service is WORLD CLASS!!

Boyfriend was needed shoes for vaca. The older lady there was great. She was helpful and very friendly

J&M is full of beautiful shoes and clothes. Zach, the store manager is very knowledgeable about the product, very nice, and extremely helpful!

Quality items that will last. Good customer service and good variety of high end men's shoes and accessories.

Very helpful staff that took their time helping me pick out the perfect outfit.

Every time we go in the store, the staff is very professional and they always go above and beyond to be helpful.

Classic must-have shoes and top-notch quality and service

Yes, definitely

Love the items being sold. Just brought a giftcard

Great service, great prices, great selection!

Great 👍

Wonderful, excellent customer service!3