Verizon

I have never been disappointed by the service at this store. I have shopped at this store since it opened. Tonight I had a fairly complicated problem switching over to a new phone I had bought from a friend. The online Verizon folks could not figure it out. I went to the local store, and they had the problem solved so fast. I was stressed, and they were cheerful and encouraging and so very knowledgeable! They are rockstars in my book— and this ain’t my first rodeo with them.

Very helpful staff and clean showroom. I have been in many times and VERY rarely had any issues.

great customer service like Verizon used too be

Kelsey assisted me in activating my new phone and he was really kind and and helpful! His customer service was amazing and he was really patient during the long process of getting my phone activated. 10 outta 10 would recommend!

Sometimes it takes me a while to find something okay about an otherwise annoying place. Typically, a cell phone store is just where you pay bills or argue about your service. The people that work here at the South Jefferson location in Mount Pleasant, TX make your experience something more. I've been exclusively coming to this location for the past 2 years and I have had excellent customer service almost every time. My favorite customer service person in there is Richard, but they are all good and will help you with whatever you need. Definitely worth a visit if you're already a Verizon customer and even more so if you're looking to make the switch.

While the companies service is rather on the pricy side of the scale it’s reliable no complaints there. However when I went to go get my upgrade I was attended by a rather rude employee who quickly and rudely shut down my request returned 10 min later and was attended by a much friendlier and more attentive employee and was able to get my upgrade. Alas, the one experience that does stand out was when my sister and I walked in around 1 hour before closing to pay her bill when a rather crass looking man came in bearing a machete barreled in after a few minutes started pacing around us. Obviously concerned and afraid we fearfully approached a young man working raising our concerns hoping he could escort out in a inconspicuous manner hoping to get away from the man. Unfortunately the man quickly followed pursuit and basically chased after us when we left and the heedful employee blocked him and tried to converse with him to distract him. The man later followed and tailgated us for 30 min and then we lost him at a red light. But God bless that employee!

Great experience here this evening! I picked up a new iPhone X yesterday and noticed a crack in the screen today. Took it in and it turned out to be a hairline fracture in the LCD display under the glass. They exchanged it in a matter of minutes with NO HASSELL WHATSOEVER! So pleased! Will return to this store for future purchases.

I love this Verizon store! All of the people here are knowledgable and helpful. I prefer a face to face experience when getting my phones and accessories. I always leave this store satisfied with my experience.

Service on my cell phone I have now was looked and fixed with in minutes.
Good service and friendly staff. Thanks

Gerran Peoples, the salesman who waited on me was very courteous, professional and knowledgeable about the phones and other Verizon products. Very satisfied with my new phone.

Verizon can be a real big pain at times, but you always get helped at this store. They seem to keep enough staff every day that I very seldomly have to wait.

They were very polite and respectful to my wife and got her back up and running again fast

This location has the most helpful specialists of any location I have been to.

Always helpful. Never a long wait. Always have the newest devices. Best staff.

All the employees are pretty friendly and work fast pace. I definitely recommend coming in and checking out this store.

Fast service needed new sim card replaced it for free.They also gave me a military discount great people.

Friendly staff and good business

Very friendly staff, extremely helpful x. I left as a happy customer 😊

Jose was awesome. Help us switch from AT&T. Very knowledgeable and friendly. Great experience.

Great friendly service and super fast ... I will be back.