O'Reilly Auto Parts

Wanted to give a shout-out to Victoria and the Houghton O'Reilly crew. (I called and got her name specifically for this review.)

I was in need of a specific 12V 5AH battery, and not one of the other auto parts stores would even consider ordering, let alone having it in stock. I go to O'Reilly's, not only could they aquire it, they had one on the shelf.

This was excellent and all, made my life easier, but what stuck out to me the most was Victoria's response when I relayed this information, she said "Great, big O' for the win"

It's this kind of pride in what you do, whatever that may be as your means of income, that really makes visiting an establishment worth going to. I say this because so often you can be treated with barely audible grunts of recognition and 0 enthusiasm whatsoever. If one doesn't like there job enough to find some sort of joy or meaning in it, perhaps consider looking for other employment.

Very glad to see a business stand out like this; Houghton O'Reilly is now my first call for parts. bravo guys, keep up the good work and positive attitude; it really makes a difference.

Awesome first time visit experience. Excellent customer service provided by Nathan, who was knowledgeable, experienced and willing to go the extra mile to help me. I highly recommend shopping this store for your automotive eeds.

Very helpful, had parts,tools ready,barrow if needed. Super helpful, worked with us how ever needed

Exceptional customer service. The staff are friendly, knowledgeable, genuinely helpful, and any other positive adjective you could imagine. One of the reasons I am not a big fan of chain stores is that they often seem to beat you over the head with the upsell. I find the staff at O'Reilly do a great job of splitting the difference between the hard upsell and making sure I know about extra products (e.g. brake fluid when I am buying brakes) or an upgrade (better pads for my brakes). It may just be a difference in the training they get but they seem to do it out of a sincere interest in informing me rather than twisting my arm to buy something I don't really want or need just so they can meet some numbers mandated by the head office.

They have a great selection on-hand for a small town store and have been able to get anything I needed that they didn't stock quickly. In the past I would shop pretty hard to make sure I am getting the absolute best price but the quality of the customer service at the Houghton O'Reilly has caused me to go to them as a first and preferred source. I still shop around and will buy elsewhere if they are way out of line on price but I am also willing to pay a reasonable premium to support the team at O'Reilly because they are always helpful and their pleasant demeanor and positive attitude generally has me leaving the store in a better mood than I came in with.

I called this location to inquire about my battery purchased in the past from a location down state that was failing. Jordan answered my call and found my purchase in the system from 4 years prior. He said I could come in first thing in the AM on Sunday as I was staying in Silver City 50m away. I had my new battery installed with a credit as well. It salvaged my vacation. He also tested my alternator. Kudos to Jason and O'Reillys.

Excellent service! Kyle H. did an amazing job helping me choose the right product and helped install it as well.

They were super helpful when I came in to get info on a check engine light code, buy new wiper blades, and generally figure out what was wrong with my car.

The employee who helped me installed my new wipers, gave me info on why the check engine light came on, and also gave me some high level information about a DIY engine repair project I was considering.

I live pretty much at the end of the earth, and the closest town with an O’Reilly is an hour south of my home. My car badly needed some very hard-to-find transmission fluid, and O’Reilly actually had it in stock! The problem was: not only was the store an hour away, but I work until 8pm. The store closed at 9, and it was starting to snow.
Long story short, I called as I was racing down there, and the employees (sorry I didn’t get your names!) were nice enough to hang out an extra 15-20 minutes so I could pick up my ATF. A HUGE thank you to them for being so awesome! I hope she and he both know that I appreciate them! THANK YOU!

Great people and great service! I have no idea about anything that has to do with cars, and Shane pointed me to the new bulbs I needed for my headlights and helped me replace them, even in the rain! Thank you so much!!!

Very knowledgeable service team. They do not try to make you buy more than you need to. I have had multiple projects to work on and have been going there for a few years now.

The staff was incredibly helpful finding the truck batteries I needed and even hauled them out to my vehicle for me. Great service!

Friendly folks with many items in store. If they don't have something they often can get it by the next day.

Good customer service! If they have to order parts their there fast. And price matching!

Great place for auto parts

Questions Big and Small....Ray is the Man!! We just call him Mister Ray cuz he is the bomb when it comes to knowledge and kindness!!!
Best O'Reilly's we've EVER been to!!
Lisa has done something right in this location!
Thank you ☆☆☆☆☆

Helpful and friendly staff. Easy to order parts online/in store and returning parts for the core charge.

Always super helpful and have the parts I need, unlike AutoZone. They also care and will try to help you fix a part so you don't spend money on buying a new one.

The 5 stars is great the customer service not the super over priced small selection.

Knowledgeable, Friendly sales staff that thanks you for your business, good selection of inventory that is fairly priced.

Great staff.Tested my battery and replaced it.While I waited.