CarMax

The absolute best car buying experience I have ever had. No pressure buying where all staff are knowledgeable and friendly. They go out of their way to answer questions you have. Love the upfront pricing and ease of the sales process. Service department is quick to respond and address any concerns you have, promoting a sense of trust with the consumer. I kept saying it seems too good to be true, but it really is that good. If you’re in the market for a new vehicle, skip the hassle and go to CarMax in Albany!

Everything went as planned. Communication was excellent. Process was a bit slow because of an issue with my insurance company - staff were very helpful about getting it sorted out. Would definitely recommend doing the checklist ahead of time and making sure the paperwork is all in order before going in.

We originally saw Joe Longo when we came in to sell my car. He was extremely helpful and provided amazing customer service. The second day we met with Carlos and ended up selling the car that day with him. Everyone on the staff was very helpful and friendly. Genie was also super helpful with answering any questions we had. What could have been a very stressful situation was made much easier by the kindness and knowledge exhibited by the staff. I would recommend to anyone looking to sell their vehicle.

Wonderful experience at your Albany, NY location! My husband and I completed the online survey and received a decent offer for our vehicle we were looking to sell. We arrived at our appointment and were greeted by Kiera and Alex. They were completely awesome! Alex took stellar care of us from start to finish-all within an hour! He was extremely personable, knowledgeable, and made us feel comfortable immediately.

Alex and Josh were both extremely helpful, fun individuals to deal with. This was my 2nd time buying from CarMax and I would absolutely recommend both salesmen to anyone looking for a new vehicle. Thank you both for your hard work!

E good experience. Personnel at Albany location, particularly representative Alex, were very knowledgeable and dived deeply into the vehicle we were interested in selling. He rated it as exceptional (it was, being our trusty pride & joy) and we were paid the amount of our offer with no hassle or humbug.
I had previously contacted 2 other large used car buyers who wasted a lot of my time and I felt they acted deceptively by making offers that they would not honor because of "market conditions" etc.
Car Max is the class act in this sector, and I will come to Carmax first in future.
Thank You.

My visit was very good. I thought I would get more money for my vehicle, but I’m sure everyone does. Shay assisted my husband and I through the process actually making it a fun and painless transaction. Shay had a great personality and didn’t add any pressure to take the offer. She is definitely an asset to the company. This is the second vehicle we’ve sold through carmax and while the amount offered isn’t great, the process is worth not having to deal with the confusing process of adding a trade when purchasing a new vehicle.

I sold my truck to Carmax. The Carmax website was easy to use. Offer cane in quick and the price was reasonable. The actual transaction was also quick and smooth. Left Carnax with check in hand. I'm a happy camper !

Had a great experience with Carmax. Andrew was on top of everything and made it very easy to switch from on state to another. I had an issue with the tires, he made an appointment and got me 4 New ones the same day! Thank you Andrew!!

It was a great way to get rid of our vehicle when we were buying a new one. We filled out a form online, received an offer, we scheduled our appointment, when we went in they went over the vehicle details and checked it out, and the offer was confirmed, we signed the papers and received a check. Very smooth and un stressful. Allows us to make a deal on a new vehicle without having a trade in involved for them to play around with. Also, I believe they gave us more than the dealer would have offered.

It is very easy to sell a car through CarMax.
The amount offered online was kept and they didn't haggle over it.
The service agent was pleasant, courteous and explained the process very well.
It was a pleasure doing business with CarMax.

Great experience, in and out in one hour. Had an old car to get rid of, got the online offer from CarMax, Elvira at central ave location was super helpful. The entire process was smooth. They checked out the car, we handed over the keys, collected the bank draft and left. Simple!

I did have to wait about 40 minutes for my 3:00 pm appointment, but it turned out to be worth the wait. The CarMax representative that helped me was amazing and made the entire selling transaction very easy 🙂.

Smooth transaction. No haggling price give on estimate was price paid. I give 5 stars to your representative. I would use your service again and recommend to others. Thank you

Sold our Outback to them seamlessly. The process couldn't have been easier and they gave us more than we expected for our vehicle. I highly recommend selling yours to CarMax!

I went online to sell my car. I saw that CarMax had a generous offer on my vehicle. I was doubtful, but after seeing all the positive reviews, I decided to give it a try and was glad I did. The offer I received on line was exactly what I got. The only downside was that I had to drive 50 miles to get there, but most people wouldn’t have that kind of cash T their disposal, so this was no doubt the quickest and best option available. Thank you CarMax!

My husband and I purchased a Chrysler Pacifica from the Albany Ny Carmax, we worked with Genie and she was AWESOME! It was the best car buying experience we have ever had. I highly recommend checking them out for your next car purchase!

The whole experience was easy, everyone was very nice, and I love my new car! I was happy to be able to trade in my previous car and everything felt fair, I love that there is no haggling.

From the appraisal appointment through the sale appointment, all of the staff were extremely professional and cordial. The offer was by far superior to others and it didn't change one cent from my initial online appraisal.

Great car buying experience. I did all the paperwork online, came to the store and left with a great car in 45 minutes. The employees were really kind and helpful.