M&T Bank

I've have had nothing but good experiences banking here.

Great customer service. Hours open are too short especially on Saturday

Went today to withdraw $4855.00 for final payment on a window installation. Shout out Window Depot they did an excellent job. 10 minutes later, teller who is still working with someone else asks me what I was doing. "Withdrawal." She hands me a slip. I fill out the slip for that exact amount. I wait. Finally I have her attention. Great. I hand her my withdrawal slip and ID. She tells me she can make out a check. I ask if there is a charge. She says, no. I say, sure. Beautiful. Background: I opened two accounts and received starter checks for one (personal, me and hubby) and not the other (personal, me and my sister's property account). When I contracted Window Depot, I transferred the 50% downpayment from account with my sister to account with my hubby and used the starter check, I had the Window Depot guy fill it out and I signed it. Following so far? Okay, so back to today. When she said check, I couldn't remember if I had written it out in the business name or owner name, the email had both. I had too much activity on the account in which the check cleared so I couldn't scroll back far enough. I asked the teller if she could pull up the check in my other account to figure out who to make it out to. She asked around when did I write it, I told her around the 20th of Sept. She finds the check in the same amount and confirms it was written in the business name. Yay. I'm waiting for the check. The teller asks me about my out of state status. Questioned what I was doing here. Sometimes people are curious but this felt interrogatory. Still I obliged. Another 10 minutes go by, there's two people staring at a screen, I'm ask what's going on. They're asking me if I wrote the check. I'm like yeah, what's the problem? 'Oh things aren't matching up.' I'm like what's not matching up? Oh, the writing in the check? The window guy wrote the check, BUT the signatures match. None of it is relevant. I was there to withdraw cash. They recommended a check, which I agreed to, and somehow they think they are catching some type of fraud. Make it make sense. Now I have someone else being called into the mix. They want to again start interrogating me about why I'm here, what I'm doing with my money, when I plan on moving to town, etc. I'm like nah, no more questions, give me my cash. Get out of my other account, that has nothing to do with anything and give me my cash. I cussed everyone out. They were threatening to call the police. I wanted them to. They knew better. Kept putting the phone on speaker so I could hear the dialtone and know just how serious they were. This transaction took over 40 minutes. I had my mother on the phone literally just talking ish to her about the absurdity of it all. They were pretending they were comparing the signature in detail. Three people, pretending the three signatures (ID, check, deposit slip) weren't similar enough. It was such a foolish show to save face. I told them I would be reporting them. They wanted me to behave. Kept threatening me with the police. I told them to call the police, the police would tell them to give me my money. The teller said the police can't tell them what to do. I said call them. They didn't care for my colorful language. They printed up my withdrawal slip. I reached over the counter and snatched it. They immediately gave me my money and ID. A whole show they put on because they wanted me to comply and submit to their ridiculous three person interrogation of me. Have you ever felt like you are surrounded by the dumbest, most incompetent people that could possibly exist? Like how do they function? That's what I felt like. How is it possible that I can direct you to dates, amounts, checks in other accounts as well as agree to take a check instead of cash and it could lead to a three person interrogation and 40 minute delay for possible fraud? I never stopped cussing them out and walked out with my money. They had no more information at the end than at the beginning. People with zero humility who instead of admitting they were wrong tripled down.

2% of a check to cash it. What a joke of a bank.