Wayne's Service Plus

I had brought my wife’s car to a few shops for a specific noise, many parts changed but the noise never went away.. aggravated and tiered, we finally found Wayne’s and can say they are our mechanic of choice! Everything they diagnosed was laid out and we were able to review this with the wonderful staff they have in place before any work was done. No guess work, nothing hidden and we even had money taken off our final bill! We will not bring our vehicles anywhere else! If you are looking for a shop that is professional an transparent please keep Wayne’s in providence in mind, you wont regret it.

Wayne's Service Plus was recommended by the supervisor of the AAA technician who replaced my battery last night. I could not be more pleased by the service and feel they are 100% trustworthy. I signed up for their online service which will notify when I need to make an appointment for maintenance. My husband handled the maintenance of our cars and he passed away last month. It's nice to know I have Trish and Wayne's service staff to take care of my car. It's an old Toyota Scion and Trish assured me that it was not yet time to get a new car. I've recommended Wayne's Service to my son and his wife who live in Rhode Island. THANK YOU!

I went to Wayne's yesterday for an oil change and for the first time experienced a 10/10 service with an auto shop. Katie -- the front desk receptionist really makes the place feel very homey. She is useful, knowledgable and goes above and beyond to help. I love the fact that Wayne's offers a loaner vehicle for clients who do not have a way to get around while their car is in their shop. Everybody in the place was kind, and uplifting, I even got to say Hi to Wayne himself. This is a true family business, and you can tell Wayne really cares about his employee. They provided me with a free quote on repairs my vehicle needs, and gave me a FREE THANK YOU BAG with chocolates, and a cute sticker. They have any future business from me for sure! 10/10 recommend.

This has been one of the best experiences I’ve ever had with ANY business. A mechanic with loaner cars is next level. They are experts with electric and hybrids. If you have a hybrid do not go to anyone who doesn’t feel completely confident in working on them. They let me keep the loaner car for weeks because I needed some extra time to determine what repairs to do. The diagnostic they gave was extremely detail oriented and if I would have decided to keep my car I completely trusted them to do the work correctly. An empathetic and ethical mechanic!
If I HAD to give feedback the only thing I would say is it would be nice to offer a less comprehensive and cheaper diagnostic for people looking for specific issues. Like just main items then smaller items on another visit. The diagnostic is pricey, which would be great on a car your trying to continue comprehensive maintenance on, but my car, which is over 10 years old and a problem car may not have needed all that.

I had a great experience with Wayne's Services Plus. From the first phone inquiry, Trish was friendly, helpful and pleasant. My follow -up calls were the same. Cait explained the process,and I got my diagnostic results early the following day. I didn't have the replacement done, but they were very accommodating about my ned to make arrangements..to have the.car towed. I would highly recommend Wayne's Service Plus.

I had been told several different things about what were the problem(s) were with my car by multiple garages but nothing got better with the repairs. I went to Wayne’s and they completed the most thorough inspection of my car and finally felt like I got the answers I was searching for; the report had a break down of every problem they found and included pictures, explanations, cost, importance in terms of what was an urgent issue and what was less urgent. The communication through the entire process was excellent and everyone on staff was amazing. While my car wasn’t worth the repairs, they were accommodating and helpful in suggestions for what to get/look for in my next car. I will 100% be returning to Wayne’s for all my car needs from now on.

Wayne's Service Plus is the place you should bring your car. They not only replaced the clock spring for my 2009 Prius, they also included all the work that needs to be addressed for safety reasons. This includes an email with photos of all the recommendations. The photos and descriptions of services needed gives you (peace of mind) that you brought your car to an honest shop.
I highly recommend Wayne and his staff, for all the the information given, and a great job fixing the most concerning issue 👍

They performed an extremely thorough inspection and provided me with a clear itemized list of all estimated work and a description of each problem. They even helped break down which repairs are most critical, and also the importance of the non-critical issues. Grateful for their transparent presentation because I don't know the right questions to ask to get the information I need

Years ago I worked as a victims advocate for a domestic violence organization, and remember this one high-risk client that was trying to leave an especially dangerous abuser that we were sure was tracking her car. Trying to create a safety plan knowing this was insanely difficult, since we couldn’t find the tracker ourselves and the client had limited funds to flee as it was. One day I decided to try calling around to different auto shops in the state to see if anyone would be willing to check a client we referred for free or reduced cost, and wasn’t getting any promising responses until THIS GEM OF AN OWNER (Trish) stepped right up to the task of figuring out how to help, maintaining confidentiality, free of charge for clients I referred that desperately needed this type of help. They worked with law enforcement as needed to document and help maintain safety and communication for the client. I will always remember the owners and staff’s amazing response and support for survivors. This is absolutely a testament to the type of business and people that own and work at Wayne’s.

I have also personally gone here on a few occasions to have work done on my car and found their communication, and the way they documented services provided and those they recommended (based on need and budget), to be immensely helpful, flexible, and friendly. I was never spoken down to or patronized, and the cost was always well worth it. Having one of their cars to use while my car was being worked on was also amazingly helpful option to have as well.

This is absolutely the sort of business you want in your community (and in your car when it’s making funny noises). If I could give Wayne’s 10 out of 5 stars, I would. 💯

I have had my car and truck serviced here. They are very communicative about the progress of your vehicle service and any problems they identify. The web interface they use is also very convenient to review your vehicle service history. I feel very comfortable bringing my vehicles here and will recommend them to anyone looking for a mechanic.

By far the best auto mechanic experience I’ve had. They were very thorough inspecting my daughters new/used car, found an issue that would have cost us a considerable amount of money to repair. Cait was helpful and kind in explaining the issues. I was able to take their online report and pictures back to the dealership where we bought her car and the seller fixed my daughters car at no cost to us. We will be using Wayne’s for our future car services. Exceptional service!

After many failed attempts at finding the right mechanic, I came across Wayne's service who was recommended by a friend, and they were absolutely amazing. Dropped off my car in the morning and within 3 hours I had access to a link with all the pictures and details of stuff I needed to get done in my car. It was fully thorough, and very easy to understand. And it was free! Havent decided what things im going to fix first, but will definitely be bringing back to get it serviced in the next couple days.

The whole team at Waynes is friendly, knowledgeable and they make it easy and convenient to work with them. Thanks, Wayne's ! :)

I can't believe I haven't written a review for Wayne's yet, because my family has known and trusted Wayne/Trish for over 20 years. They are the only ones we trust to care for our vehicles and they've gone above and beyond for us time and time again. Kate behind the desk is also incredibly kind and truly goes to bat for her customers when dealing with part suppliers. I'd give them more stars if I could, but they've got my loyalty for life.

Wayne's is by far the best! There staff if friendly and helpful and the work quality is excellent. Would recommend to everyone

I had a great experience at Waynes Service Plus!! Their prices are more than fair and the service is exceptional! The mechanics were diligent and provided photos and explanations when necessary to show me what was going on with my car. Cait (and Trish) also made me feel very welcome when they helped me out at the front desk and gave me full write-ups of what my car needed, and recommended what order they be completed in to make it less daunting. They even provided a loaner car so I could make it to work while my car was being fixed. I couldnt be more pleased with the service!!

I have been a customer for over 10 years. In my experience, Trish and Kate are always very professional and accommodating in setting up service and explaining issues relating to my vehicle. I find this service station to be reliable and trustworthy and I have never had any problems following service. You are provided a report that explains any issues and pictures to provide support. I highly recommend based on my long history using this station.

Believe the hype! I cannot recommend Wayne's Service Plus more. We found Wayne's based on their reviews, gave them a try, and they have been taking wonderful care of our cars for the last few years. They provide a detailed, thorough report of recommended repairs and maintenance at each visit, help you to identify priorities, and they back up their work with a solid warranty. The team at Wayne's is kind, professional, and courteous. We recently bought a used car, and Trish and Caitlyn were amazing! Together with the mechanics, they looked over a few possibilities, helped us make a good choice, and ultimately saved us from buying a lemon. If you are looking for honest, gracious, fair, and dependable car mechanics, this is your place! :-)

I brought in my 2013 Mini Cooper , 112k miles on it, after not having serviced it for a few years. Wayne’s did a thorough inspection and fixed everything up. A few days after my service, for an unknown reason my car started making a loud noise on the highway. I had to bring it to the nearest mini dealer, and they fixed the issue for nearly $1,000. At first I was quite upset for the inconvenience and the cost, but I called Wayne’s and without a question they reimbursed me. I appreciate their commitment to their customers, and putting my satisfaction and safety first.

Had a wonderful experience. I'm a newcomer to Providence, and Wayne's was hospitable, trustworthy, responsive, and quick.