Grand Home Furnishings

Gwen the sales person we amazing, but the 3 employees dealing with the credit application rock the show. That was a problem that every time they try to submit the application payment we’re coming with different numbers. They not only caught it but also call the bank and correct the application. Definitely Gwen and the group at the office care about the customer. Thanks!

Trudy Dye assisted us in purchasing a guest room bed and mattress. She is friendly and knowledgeable. She gave us our space to look around, but wasn’t far when we needed questions answered or advice on options. I would shop at Grand again, and I would make sure Trudy is working when I do. Thanks for a great customer service experience.

First of all, my husband and I just moved to Winchester, and we wanted to buy new couches for our living room. Since I'm new to the area, I had to look for where to go. So, I looked up Grand Home Furnishings and we decided to check it out. As soon as we entered, they opened the door for us and were very friendly. They asked if we needed help in finding something, but we just wanted to look around. They had good sales and we liked a few couches, but we were indecisive. Kalbaugh, Gwendolyn, helped us find the right one. She was very friendly and helpful. I'm sure I will go back when I need something else, and I would recommend the place. Thank you for a great experience!

Great in-store experience with Trudy, very reasonable prices, high quality furniture, and a smooth on-time delivery. Trudy was exactly the right balance of helpful and informative without hovering, making for a great buying experience. Delivery was exactly as promised - the team was efficient, polite, and friendly, they respected our space and made sure everything was right. Highly recommend Grand Furniture!

Candace has helped us with multiple pieces of furniture. She has an eye for design, comfort, quality and really listens to your needs. Highly recommend asking for Candace at Winchester Grands! Can’t wait to upgrade our mattress soon. We will be coming to see her. 5 stars +++

Our salesman Kevin was very friendly and helpful and we are very satisfied.
He knew his product and educated us on our purchase and the pricing and finance options.
Glad he was the one to assist us.
We told him what we were looking for he directed us to where we could find the items then left us alone to see what we liked.
No pressure sales, like other furniture stores.
Mike

Gwen was the best! She took her time with us while we were trying to decide on our sectional. She was very knowledgeable... my husband had lots of questions! We're so excited with our purchase and can't wait for its delivery. We would definitely recommend Grand Home Furnishings and make sure you ask for Gwen, you won't be disappointed!

My experience at Grand Home Furnishings in Winchester was excellent! Gwen did a fantastic job helping me to find a new sofa at a great price. I highly recommend them!

Great selection. Gwen was extremely helpful, professional, and knowledgeable. She made sure I got exactly what I needed, and she explained all steps of the process. She made it a thoroughly enjoyable experience.

Gwen Kalbaugh is an exceptional sales consultant. She is courteous, personable, knowledgeable, professional, and extremely helpful!!! Her attention to my questions as well as offering product features that I knew nothing about, all contributed to decision in making a purchase. Gwen is an invaluable asset to GHF.. !!!

Trudy was exceptional in helping me locate the perfect sleeper sofa. She was professional and friendly as well as very patient in showing all aspects of each sofa so I could make up my mind about which one I wanted to purchase. Thank you Trudy for your help !!

Tiffany did an excellent job assisting my husband and I with all our questions in finding the exact pieces that worked for us. She was super knowledgeable and friendly! She’s definitely a true asset at Grand Home Furnishing!

We dealt with Staci Westfall when we bought our furniture and then brought an issue to her attention as Manager. Both times she was friendly, knowledgeable, accommodating, and professional. If all our interactions are with her or people like her, we will definitely be going back to Grand Furniture!

Jordan greeted us as we arrived. He asked us what we were looking for and directed us to the area. He checked on us, but never hovered, which we really appreciated. When we made a decision, he helped us with ordering in the fabrics we chose. He was really a pleasure to work with. The young lady ( sorry, I didn't get her name) who handled the paperwork was friendly and efficient. She went over every detail to be sure we were satisfied. I will definitely shop here again and tell anyone who needs furniture that Grands is the place to go.

Great experience. There was no pressure from our sales consultant from the time we walked in, only patience while we tried out mattress after mattress and looked at several bedroom suits. The store is clean and well presented. I'll return for other furniture needs.

Bob was amazing. He has tremendous amount of patience as we went back and forth with our selected items.
He is very knowledgeable with the product he sells

Our sales representative Audrey was excellent. She was very knowledgeable of the products and did a superb job.
Wanda Stump

Very pleasant experience. The sales person. was friendly and very and very knowledgeable she took our time was very courteous and showed us what we were interested in
The whole experience was very gratifying. I would not hesitate to recommend your company, Branson neighbors.

My Sales Rep, Kevin was extremely helpful and patient in helping me to find the bed I wanted. He went above and beyond. He was friendly and cordial.

Trudy was great! She held the door open for my wife and I as we have a 3 month old baby! She let us shop around and answered any questions we had. She was great about helping us purchase our new sectional couch! We will definitely go back to Grand Furniture and buy from Trudy again!