Sam's Club Tire & Battery

As always, friendly staff who gets the job done and does it right! Only place we prefer going to for tires now because of the outstanding service.

Really appreciate that the technician that worked on our vehicle took the time to accurately diagnose the problem.

Great place

Good service and great prices

Please go elsewhere to get tires or repair. An absolute cluster screw. I went in a while back and tried to get a rotation and they claimed to be booked solid. There were four shop people (I would not call them technicians) standing around in the shop with no cars in the four bays. I shopped around the store for an hour and a half and no cars ever went in the shop (but they were booked solid).

Today I went by and asked about a rotation and they claimed to be short staffed. The two staff members stood behind the counter for over an hour and had no cars in the shop. I even circled back forty five minutes later and still no cars in the shop.

I went in one afternoon with an appointment to get new tires and the shop guy pulled my car into the bay. Two and a half hours later he was still searching for four of the fourteen tires in stock. When I went to check on the delay, he explained the situation. I then walked over to the tire rack and showed him the tires he couldn't find. Needless to say, he was pushing carts the next time I went by the store.

This department was ran efficiently at one time. There was a guy named Johnny some years back that kept things running smooth. We need Johnny back. And there are two guys that were really good, but I never see them anymore.

The last tires I checked on there for my truck were going to take a week to come in, so I checked with Mavis in Rocky Mount and they had them in stock at a better price. They will also balance and rotate your tires without an appointment.

I hope to be able to update my review in the future with a better report. Currently they are just sad. I would agree that it should be shut down until they can find enough competent staff.

Thank God the rest of the store is ran more efficiently.

A complete disaster. Even knowing that they have inadequate staff and no one scheduled to work. They continue to make appointments.

We wanted to get new tires before beginning a trip on Friday.

When we arrived for our 10 AM appointment to buy and install a set of 4 tires. The bays were dark....no one was scheduled to work today. They brought in an employee who was taking a test at the store to handle the growing line of customers. But for safety reasons there had to be 2 people in the repair area.

There must have been 30+ employees in the store, but couldn't find anyone to simply be there for compliance with the 2 person rule.

A woman with a flat tire had been waiting since 9:30. A man arrived at 10 with a leaking tire.

Around10:15 Michelle came down to check people in for service.

At 11:45 the man's tire had been fixed and our car was pulled into the bay.

I called and had an Assistant Manager come down....he had seen the problem and left at 10:15.

I expressed disappointment with the management of the store and suggested that the tire and battery department be closed unti such time that the advertised and promised services could be provided. His response was that Sam's club would not let them close that department, even if they were incapable of doing the promised work.

At Noon the woman's tire was fixed and she could leave after 2.5 hours.

It is currently12:50, we have been here almost 3 hours and have 2 tires on.

My suggestion is for anyone wanting tires to go elsewhere....evidently there are no employable people in the Rocky Mount area to work in the automotive department.

I wonder how Goodyear and Firestone stay open.

We have shopped at Sam's Club for 20+ years and have never seen such a combination of poor oversight by a management that just doesn't care.

We had a flat tire, we paid the fee for the membership, there was one mechanic and no action. It took three hours to patch a tire! Worst place to have a tire repaired at, tighten up Sam’s Club!!