CVS

Well, I've been to this CVS a few times. To buy stuff and also to pick up a prescription. Haven't had any problems as of yet. It's been fine.

I'll give it 5 stars, etc.

It's true that it's a fairly simple prescription I think, but, anyway, as I said I haven't had any problems.

I enjoyed shopping there! I found a couple of deals! However I did find some things a bit pricey.

Prepaid went thru drive thru and picked up Rx. Short wait time. Employee very curtesy.

As with all CVS stores, the staff are always pleasant, outgoing and courteous, offering to help find things, say hi and goodbye and most of all they make you feel like a valued customer unlike the other drug chains. They always have great deals and I love their "gold emblem" product line. Try the honey roasted peanuts.. to die for!🤗🤗🙊🙊😎

Great customer service

Everyone is very nice

GREAT GREAT staff and service!!!!!

They are the best

I've been there a few times and the first 2 or 3 times when I could not decide on some items that I needed I was followed by the associates. On one occasion one followed me to the self checkout. Since the cashier had a customer and I only had 2 or 3 items I don't mind the self checkout, but their card reader doesn't work if you have to swipe your card. It's been like that for months. So when I kept swiping my HSA card the associate who was following me stood in one of the isles and yelled out that I was doing it wrong. Why could she not walk over and simple offer to help me? She did not need to yell across the store especially if I wasn't doing anything wrong and it's the terminal that does not allow you to swipe your card correctly. There is a Walgreens across the street and if this continues to happen, I know where to take my business.

When you visit the store the staff seem friendly, helpful, and courteous. BUT, if you call the pharmacy, the hold time is 45 minutes. ThE last time I called the young lady hung up on me when I asked who was responsible for my medication not being in stock. I had requested that it be filled over a month ago. They had the prescription for over a month while I was struggling with the insurance company to get it approved, and then when it does get approved the don’t have it. Seriously?

The customer service here is ridiculous. I understand being busy but i have currently been on hold for 30 minutes waiting to update insurance information. They are clearly understaffed

Giving 1 star but they deserve none. The pharmacist ( African American female with glasses, which I am too) not sure of what her name is the worst. She clearly skipped her customer service class. She has not a clue of how to talk to customers. They have an will continue to lose business because of this blatant mistreatment and disrespect of customers. My new pharmacy has been requesting a profile transfer for two weeks and what do you know. Cvs has yet to act like they've received it. I should've left years ago but 2024 not another dime of my $ will be spent in the Rocky Mount Store. Please do something with this staff. And if you don't have time to wait in long lines and risk getting a migraine, DON'T GO THERE!.

8/15/23, 9:15 am. Pharmacy clerk on duty is insolent, incompetent and indifferent. He put forth maximum effort giving multiple excuses to not provide the information I was seeking. His phone wasn’t working correctly, and he made no effort to find a new phone so he could hear me, the customer, correctly.

I came in to fill a script for post op pain meds for my 70yr old mother while she waited in the car on our way to a post op care unit. We had a hard script and I had the hospital send an escript as I arrived to that CVS. (4 employees were working in Pharmacy)
Tia Webster, in the Pharmacy, repeatedly gave me the run around over the next 3 and a half hours while waiting in the parking lot of CVS with my mother. Webster would look up the profile and say there are delays about completing the script with insurance authorizations, pre-authorization from the doctor, etc... Finally, after waiting over 3hrs I asked another employee to help and found out CVS did not have the escript even!!! Tia Webster was just making it all up and having us wait. The hospital, who I had on the phone with me, immediately submitted the script a 2nd time and we had our meds in less than 20min thanks to the other employee. Almost 4 hours of waiting because of the negligence and laziness of Tia Webster in this Pharmacy Dept. She never apologized or anything, even as she checked me out at the register!! Horrible

Giving this location 1 star because it is the minimum allowed. One star is way to generous and if CVS doesn’t do something fast I believe this pharmacy will seriously injure someone or worse may happen. Take and your and actually read the prescription will go a long ways.