Underground By Journeys

Took my daughter to buy shoes for school and volleyball today and they were by far the most helpful shoe store in the mall. Probably the most helpful shoe store I’ve ever been to. They helped us from start to finish and made sure we were happy with the purchase and the sizing. I’ve been coming to this store for a very long time and they’ve always been helpful. This is the best shoe store in Rocky Mount.

The Sales people were kind and very helpful

I always get my daughter's shoes from here

Had great customer service name Amber. Very patience with us and well train in her Job.

I love that store everywhere I find one..

So I purchased a pair of uggs from this location. They was too small for my grandchild so I took them back to exchange. They didn't have the size so an order was placed to have them delivered to my home. So Fed-ex claimed they was delivered left at my front door, which they was never delivered to my residence. Claim was filed and fed-ex closed claim because they say they was delivered. Reach out to Journey's gave me number to customer service. They asking me for, an I.D number that was suppose to be on new receipt that was never given to me at time of return. I had to get tracking info from fed x not Journey's. Journey's asking me to get a police report wherein this has been a month half now. I'm not calling no police this late into their mess up. They will no longer be on my list for shopping poor customer service,