Rogersville Family Care

I'm always taken care at Rogersville Family Practice. Doctor Gaputis was a great doctor and Dr. Mason seems to be, Nurse Practitioner Tommy McCluskey is great and through with his patients. Great staff here that works hard to take care of their patients.

Kind staff.I felt the doctor was genuinely concerned about my overall health. My entire family comes here! Highly recommend

I like Dr. Mason and all the others at the clinic in Rogersville. Dr. Mason is friendly and caring. I would recommend her and the clinic.

from patient Randal Hicks

After waiting in my car over 30 minutes. I feel like the Dr was unconcerned and did not listen to me.

Called Monday or Tuesday for a new patient appointment and person on the phone asked to get my name and number and she will call back. Okay no problem I understand they were busy. No call back. I call again Wednesday and again the person on the phone asked to call me back. Still no phone call. I was a medical assistant for 4 years there should be no excuse for not calling a patient back. Whoever is the office manager needs to tell their staff this is unexcept-able. Not going to bother to call again. I’ll be looking elsewhere.

What's the point of having a primary dr if you can't get in when your sick or everytime you call there phones are turned off or thy don't answer your call an when you do get in you get no help or te help you do get doesn't even fix the issue.

I have tried for over a month to get a appointment due to ongoing health issues with everytime calling the phone making a busy noise. Tricare made this my PCM and finally I get one by walking in. Yet here I am at that appointment in the waiting room going on a HOUR and 20 min with no doubt of being here longer!! With everyone who has come AFTER me walking right on in still no acknowledgement of my sitting here. Some coming in as late as 30 min to a hour after me with NO appointment yet because they know the workers they are being put in the back bypassing me. That being said if you have a choice with insurance, drive to Athens to get better care and service. Going to a small town doctor is only good if your in with the small town family that's created.

Been going to this clinic my whole life but will definitely be finding somewhere else to go from now on. Felt like I wasn't even listened to and seemed like they just wanted your money and got you out with little to no help. Never again

This place is a joke after dr g retired

Uncaring and you can never reach them by phone.