Pony Express Chevrolet Buick

Jory made my car buying experience so easy. Small town friendly assistance. Exactly the car I wanted. No hassle. Hoping he can help us with future car buying needs.

Above and beyond is what Pony Express does all the way around. I ruined a tire on the interstate and their service manager came out himself to put a new tire on and get me back to Gothenburg and remounted a new tire and was back on the road!
I highly recommend Pony for your new your used car purchase and a fantastic service department!
Thank you PONY EXPRESS CHEVROLET

Easy and straight forward to work with. Always responsive to an inquiry. No hard pressure trying to sell me "extras" or hidden fees. More personable and pleasant experience then with the "big city" dealers. Financing was a breeze. Plan to be a repeat customer.

The service department did a great job scheduling my vehicle. The oil change and tire rotation was wonderful and the best was to wash and vacuum They did a superb job.

Corey Jensen provides excellent, trustworthy service. Document closing was efficient and exact. No "upsell" pressure. Full tank and no doc fee - will keep me coming back. Orientation session was complete, thorough and at a comfortable pace.

On a road trip from MN to CO with a brand new 2024 Chevy truck and the check engine light came on. Stopped at pony express, they were very helpful to get us back on the road right away!

Corey was awesome and took very good care of me, and he got me exactly what I wanted. He is a rock star.

Thanks.

My vehicle was at this dealership for 7 weeks waiting on a back ordered part. I was given a loaner car for the entire time. I really appreciated that as some dealers don't offer that at all.
Staff are friendly and courteous plus the place is modern and clean.

Pony Express aims to please! They accomodate our schedule and make it convenient for us to get our vehicle in for service. Our car always comes back cleaner than it was when it went in.

We were very pleased with the purchase of our vehicle from Pony Express Chevrolet. Patrisha was great to work with and she and Gary made sure a couple of things were fixed on our used vehicle. One of the things I appreciated the most was the way that Patrisha handled our communication. She never hounded us, and communicated via our preferred method after asking if we liked emails, phone calls, or texts. We will certainly consider Pony Express first when we purchase our next vehicle!

Tanner was awesome! Everybody else that I came in contact with was friendly and I would definitely shop there again. I got a vehicle I absolutely love and would recommend pony express to others. Thanks guys!

Let me start off by saying the level of customer service was absolutely the best I have ever experienced at any dealership/ service center! Leonard Purdy was the mechanic who was tasked with diagnosing and fixing my cars problem. This guy is one in a million! He went out of his way to explain the situation to me and quickly get me back on the road. We were traveling home to California from Omaha when the transmission on our Yukon decided to have some issues. Leonard took on the problem and quickly resolved it. I just want to thank Leonard and his coworkers for helping us in our time of need.

Other chevy service centers need to step their game up and learn from Leonard and his team on what phenomenal customer service looks like!

Thanks, Jimmy Sylvester

You are just so professional! Everything is always competed efficiently and to perfection! I could not be happier!

Thank you, Pony Express!

Bought a used Impala from them, working well so far, except for a stuck vent valve from the gas tank. Got charged >$230 for the repair. They emailed me a satisfaction form for the repair and I sheepishly mentioned that I just bought the car. So, they called to say I could get my money back! My Dad always gets his cars here, and I had already bought one before, too. I guess I'll keep coming back!!

On a road trip through NE and stopped here in a clinch. Rick helped us out and we had a great experience! The front desk service redhead guy with nice shoes was also helpful and nice. Complimentary water and hand lotion in the bathroom…what else could you ask for in a Chevrolet? (P.S. We have a Ford and they still helped out)

I unfortunately broke down a month ago and luckily got towed here. Travis in the service dept was very helpful in a quick assessment of the car and let me keep it there through my insurance nightmare. Unfortunately the cars engine failed and it being a holiday weekend a rental was outrageously expensive so luckily Jory worked so fast to help me into my new Buick which i love and out of that nightmare. I can't thank pony express enough for everything they did for me. My experience was so amazing I'd happily drive the 14 hours back to them for my next car, hopefully in a few years at least.

The team at Pony Express in Gothenburg was great to work with! They offered a fair amount on my trade, worked with us on our new purchase, and treated us as a valued Customer throughout the entire process! This is my first purchase from them, but it won't be the last! Thank you to Dustin, Gary and Jory - what a great team!

I have worked with Pony express twice. I have had accessories placed on my vehicle and a simple oil change and tire rotation. Both times have been great experiences and your staff went above and beyond my expectations.

Very nice and friendly staff. I stayed at the local motel and needed an oil change to resume my travels. They were nice and they had coffee and bottled water in the lounge as I waited. I was at the motel hoping to catch a glimpse of the guy who wrote my favorite book, Career Thief. One of the staff at Pony told me he has bought vehicles from them in the past and has had auto service from them in the past. Wow. How cool to stay and be at places my favorite author frequents! I'm glad I got my oil changed here. Car is back to good shape. I will definitely come to Pony and tour this town again.

My engine froze up when it was -35 wind chill in the middle of the night. The town was so kind to get me and my family to the Comfort Inn and the next day Pony Express Chevrolet was kind, patient and help me and my family back on the road to Colorado. They were my lifesaver! Thank you to all of the staff that worked on my car and the staff that picked me up.