Citizens

Very great customer service, Balrama was very helpful in showing me the product which I will gain more interest from.

I agree with others Gloria is the best

Five stars called this bank for my routing number and a couple other inquiries after reading the previous review slandering tameka I was hesitant when the lady who took the phone greeted me as tamika but clearly the review of her was not true she helped me and went above and beyond she was very polite, really makes me mad that people slander names on the internet five stars tameka thank you so much

Very nice staff and great service with a smile.

Long wait today, but Mrs. Gloria is the whole reason I still bank here. She's always pleasant and so caring. If she leaves, I'll change banks.

Drive through closed

Waiting for long

Worst bank I’ve ever been with. 1 person and they take an hour lunch which is deserved but the center shouldn’t be closed. The ATM doesn’t work half of the time and on top of it the parking lot is terrible.

Their app fails so often. I am moving away from their incompetence asap.

The Schenectady location does not pick up the phone ever!!!! Horrible customer service!

Apps always down. Never ever works and as someone who works overnights I don't have time to waste to go to an atm and see how much i have in my bank account. Switching banks ASAP. Do NOT waste your time with Citizens unless youre a 70 year old person who has no idea how to access internet

Lines are huge and the tellers don’t greet nor do a good job of making transactions smooth . This branch on altamont Ave needs to train its tellers and start being professional. No

Atm never works, unable to make cash deposits. Have alot of auto payments coming out of my account and I am never able to deposit cash to cover expenses because I work during banking hours and the only time I am available to go is when their closed, had to drive 30 min away to make a deposit so my account doesnt get hit with charges. Employees at this location is extremely rude as well which makes you not want to go in even when they are opened. Definitely looking for another bank who actually knows what customer service means!

Terrible customer service at this branch. Had a problem with check deposited through mobile app when called and talked to tameka she told me I couldn't cash check being I have a business account (even tho I've done multiple times previously) went to another branch and deposited check with no problem!!! Too bad customer service is been the same at every branch unfortunately due to these events I will be closing my eyes out being the branch that is very uncooperative is the one that's closest and most convenient for me.

Poor poor poor customer service cecilio does not respond to emails or phone calls and is very quick to get you out the door

Terrible customer service, pulled all my money out today!