Delray Hyundai Service Department

Shout out to Hector! He made a horrible experience bearable. Our car had a failed engine and was replaced under warranty. It took a long time to get parts needed but Hector kept in touch and kept us informed. Hope we don't need anything major for a long time but if we do, Hector is the one I want running our case. The delays experienced have nothing to do with those working locally and everything to do with supply chain issues.

Great work done at affordable prices. All of the staff was friendly, courteous an treated me with the utmost respect also everything was done in a timely manner thanks to service adviser Alex. Thanx again

Honest - nice to find a dealer service writer who didn't try to get in needed service!

Best place to get a Hyundai!!!! Nice courteous staff. Alan helped us get the car we wanted. Thank you

The service advisor Hector is the most helpful person

Best ever

Quick service and Alex was great

Very professional

They are professionals

Long time customer... My prior reviews were 5⭐... My experience yesterday with the Service Department was not very good.

3½ hours for an oil change, tire rotation, and car wash. Although I arrived early 12:30 for my 1:30 appointment, I was kept waiting for over an hour....Until I was recognized by the service advisor at 1:45. His excuse was that I arrived early and that he was on lunch.

The work performed was as expected.. no complaints about that.

The management and Service Advisor staff were not engaged, bored, and spoke to me without any human connection. Nobody indicated that the wait for a regular service oil change was to be 3½ hours.

The service advisor did offer me a ride to and from my home. But I have a better idea...

In the future offer the customer a $35 Jiffy-Lube debit card and Hyundai Service can save the staffing cost of 2 greeters, one clerk, 3-4 service advisors, 2-3 mechanics, and the customer gets rapidly served.

Terrible service, communication, and results. Brought in for humming noise and engine light (code read thermostat issue). Was told it was the transmission making noise. More than 50 days later after changing transmission I’m told there’s a “different” noise in one of the wheel bearings. $933 later I change the recommended bearing and pick up my truck and guess what…the same humming noise is still there.

I’ve already spoken with corporate and per your generic and simple response to my situation I have an obligation to report your business to any and all agencies, bureaus, or any other representatives that advocate for consumers who have been mislead or otherwise treated in bad faith. My situation has merit and I’ve yet to hear from anyone. So far your Google response is nothing more than words.

Very horrible customer service as soon as I walk in I feel the air of I do not care and their work certainly proves it. If you are not living by the beach or considered a high end they treat you horribly. I took my vehicle in due to radiator issue found out I have no warranty anyway my insurance would pay or I would so I left it there hoping that things would be followed through. 2 days later Geico called because the service center did nothing they wait d two days later to call my insurance and that’s when I am finding out I needed to do a claim etc that’s how much they do not care owing to the fact they have no loaner to give. As a mother and a full time worker I need my vehicle but at Delray they do not care. That is a horrible service center and it should be closed. The wrong people are on the job. It’s like me being a nurse if I do not care about my patients then do not do it. Horrible horrible. Just going to pick my car and pay privately to get it done.

The only reason to come here is if you need a Hyundai specific thing cared for. If you have a hybrid vehicle and your car battery dies, yes, come here. If you need an oil change or windshield replacement or tires rotated go anywhere else. The volume they take in is more than they can handle. If you do make an appointment try to drop off your car when they open, and you'll *maybe* get it back by midday. If you have an appointment for 10 am then expect to receive your car at closing. Sample pricing: semi synthetic oil change and tire rotation cost $110 as of Feb. 2024. And no, an oil change doesn't include fluid inspection items or putting air in your tires. Depending on what day it is sometimes they will wash the car before returning it to you, other times not. The last four times I've come in the car has not been washed. If you drop off your car they offer a Lyft ride to a location and will send a Lyft to pick you back up. Little to no communication onsite or to update you on how much longer to expect. The service managers operate independently, one won't check in your car for another and likewise one won't be able to give you an update for another. If you value your time or convenience at all just go somewhere else.

Never step foot in this place!! Worst service center ever!! They can’t even keep their employees. My vehicle was there for 11 months last year to get repaired. Unfortunately, had to go back to them since they did my repairs. It has been 2 months!! Both advisors left and have been waiting for a response from the supervisor Piper for over 2-3 weeks now. What a joke!!! Go somewhere else!! Beware!! Have no idea how they are still in business!!

***** I received a response finally only to be told my first diagnostics that I was given was false or lost from the first advisor . The new advisor has given me a new diagnostics and different. Someone help these facility or better yet close them down for business!!!

Wish I could do negative stars for these clowns! Worst customer service I’ve ever seen. We dropped off our vehicle on March 28 and finally got it back two days ago, September 22. They “changed their system” and misplaced our vehicle paperwork and didn’t even start working on our car until 5 months. Apparently changing their computer systems also impacted their personal behavior, attitudes, and basic customer service. John, who was our main representative was very rude and condescending throughout the whole ordeal. On two occasions, he told us our car was ready to pick up, so we came in only to find that was untrue. It was like pulling teeth to speak with a supervisor: Rob brushed us off entirely and never responded to our messages; Piper finally met with us when we picked up our car. When we showed up to pick up our vehicle, having made an appointment with Piper, we overheard John talking to the receptionist just two feet away from us, telling her that he didn’t have time for “these people.” Morale of the story, buy a Kia or Subaru!

P.S. after going through the cornucopia of horrible reviews I look forward to their auto generated customer service reply:

“We're sorry that your recent experience was less than satisfactory. At Delray Hyundai we are committed to providing our customers with a first-class experience. Based on what I've read, we have missed this goal. I want to personally apologize to your experience.”

Worst service experience ever. Do not take your car there.. if you want your car repaired in a timely fashion Customer service ??Don't even go there. You'll just get the runaround. They don't do what they say they will do. Nobody should be put on hold for 35 minutes. Waiting to get an update on their vehicle. One star only for the receptionist. Jessie and Linda who get stuck in the middle.

I agree with another reviewer. If I could give negative stars I would. Had a 9 am appt for a simple oil change. Should have been out of there by 10:30. By 1:40 the car had not even been taken in. The place is a mess. Never told us until we were inside that the wait time is 3-4 hours. We left without any service. No one at the whole dealership seemed to care. When we wanted our car back no one could find the service agent until we started making some noise and telling the other guests they were going to be there for hours. Then all of a sudden everyone is on their phone looking for him. It’s terrible. Worst experience in the 6 years we have owned Hyundai cars.