OSAGE HILLS EXPRESS

Very nice employees...very friendly and very kind

great kind people

Always clean and very friendly

Love this store.

Good little store also there for your convenience

Ok, place to grab something to drink, eat and fuel. They do have non ethanol fuel.

We stopped in to grab drinks before heading to the lake. My wife bought a 12 pack and came back to the truck to unload it into our cooler. While packing the cooler, she noticed that one of the cans had a manufacture’s defect. The can was compressed in/dented and didn’t seem to have any carbonation. It was still sealed and obviously came from the manufacturer that way. I carried the 12 pack back inside and asked the lady at the register if I could exchange it. She told me that she didn’t have the authority to allow that and asked me how she could know that I didn’t damage the can myself. I explained that the can was still sealed and then placed on the counter and turned it every direction to demonstrate that it wasn’t leaking. The lady just looked at me and then looked over to her male coworker, who didn’t say anything. I asked, “You’re really not going to let me exchange it?” and they said nothing. I then walked out, letting them know that I wouldn’t be shopping there anymore.

In this situation I blame management and not the employee. The employee should be empowered to make common sense decisions to help customers with issues. The employee should have known that the store could simply return the defective product the next time their supplier made a delivery.

This convenience store is the closest store to my house. I have spent hundreds of dollars there on gas, drinks, snacks, and the occasional lottery ticket, since buying my house in April. This situation resulted in loss of a valuable, regular customer and revenue for the business. It could have easily been prevented if the employee had been properly trained.