Staples

My wife and I are both teachers and have used this store several times for our classroom needs. Teachers can save money using the company app. Ginger was very helpful in helping us find everything we needed.

I was having difficulty getting something very special printed in the correct format. Selsby and Mercedes both assisted me and were incredibly kind! It meant so much to my family and i during a difficult time.

Staff are friendly and very helpful.

I have visited Sumter store as was looking for a printer...Jonathan, my official ambassador for Staples, patiently walked me through each step of the way, with the gentleness you show a child, who has just taken the training wheels off their bicycle. Jonathan invited me to his work station. It was cleaner than my grandmother’s kitchen and smelled of freshly brewed coffee and chrysanthemums....
On a serious note, Jonathan would make a great manager:

1. Patience

Patience is crucial for customer service professionals. After all, customers who reach out to support are often confused and frustrated- I definitely was! Being listened to and handled with patience goes a long way in helping customers feel like you’re going to alleviate their current frustrations. Thank you Jonathan!

2. Attentiveness

The ability to truly listen to customers is crucial to providing great service for a number of reasons. Not only is it important to pay attention to individual customers’ experiences, but it’s also important to be mindful and attentive to the feedback that you receive at large.

4. Knowledge of the product

The best customer service professionals have a deep knowledge of how their companies’ products work. After all, without knowing your product from front to back, you won’t know how to help customers when they run into problems.
Jonathan was able to translate all technical language to English, so I could understand it:)
Thank you for restoring my faith in customer service and Staples!

I absolutely love coming here! Everyone is so nice and helpful! Tanisha always goes out of her way for us (and other customers) every time we are there. I cannot express my gratitude enough for her and her lovely staff. Lyndsay helped us find what we needed and ordered the items that were not in stock. She also went out of her way to make sure our order was correct. The cashier was also amazing but I don't remember his name! I will definitely be doing more of my shopping here! THANK YOU!

I have visited Staples on numerous occasions and I want to say this employee is always so helpful and kind in assisting me. I did not know her name until today when I visited Staples, Sumter, SC on Saturday, February 8, 2020 and had a list of supplies and materials I needed and this employee with a name tag on Ms. Debbie greeted me as I came in even while she was busy assisting another customer. She took the time to find each item I needed as she acknowledged other customers that was waiting for service to let them know I will be right with you. Ms. Debbie exhibited excellent customer service and displayed awesome as well as extraordinary leadership qualities that is so lacking in so many places. I would like to extend my appreciation for the amazing employee that is always cooperative, helpful and so supportive whenever I need to find a product at Staples.

I went here to look for new charger for my laptop because I had lost the original one and the man who helped me (i believe his name was somewehre along the lines of Brandon-not sure but he was TALL and blonde) was SO nice. I explained to him my situation and the urgency of having a charger for my laptop and he definitely saved the day and got me what I needed! 5 stars for sure on the employee.

I frequent this location. I find the selection well curated but limited (except for a crazy selection of writing instruments) and the service is excellent. It's hard to get in and out of there without someone asking if you need any help and cashiers are quick to stop what they are doing and come help you. Thanks Staples.

The copy and print team at this store is amazing. They have all print jobs done same day & within the hour for most jobs. The store in Columbia is another story...we drive FROM Columbia to get print jobs done here, because the store in Columbia is so unreliable. There is definitely better management at the Sumter store. I would highly recommend!!!

I was looking for a Laptop and Earnest P was an excellent help to me in helping me find the one that I needed. I told him what I was looking for and he showed me the one that would have all that I needed. I will always be thankful for his help and would recommend him to anyone needing a computer.

Thanks Earnest.

Great customer service tonight! My arrival was closer to closing than I meant, but they were ALL gracious...even letting me finish making copies a few minutes after closing. I was very appreciative.

Maya provided excellent customer service at Staples in Sumter, SC. Although she encountered Technical difficulties, she persevered with fixing the problem and was able to complete the requested print job before closing. It was a team effort and it made all the difference. Thanks you to the exemplary employees!

I own a little small business online and my darn printer had malfunctioned on me so I couldn't print my shipping label which had been very frustrating last night. Earlier today I took a trip to the store and walked over the printer/copy station and was warmly greeted by two nice ladies. I've never experience printing at staples before and was kindly assissted by Charlotte. Charlotte customer service is phenomenal! It feels extremely amazing when someone acknowledged you when you need help. As I struggle with understanding why I am preauthorized with a $5.00 charge on the card right after I've inserted the chip into the card reader, I looked over to where the ladies were standing and Charlotte immediately noticed that I had some concerns and quickly addressed me. Encountering exceptionally customer service is a hit or a miss here in Sumter so
I am just amazed by the Staff. Going to restaurants around this town; services are not even as pleasant as the visit today.

Amazing print center staff helped me with a large scanning project. Professional, courteous, and had great follow through.

Great Place and I always get help. I've never been mistreated or had bad customer service. Just wish they had a military discount.

Nice customers and had what I needed for work

I had to print, fax, the 2 ladies that helped me were so helpful and nice!!

Each time I shopped here I had good experiences.

I received excellent customer service.

Used self printing center. Print from email. Easy as can be and a reasonable price.