Ashley Store

Through Doug I ordered a couch, chair and ottoman. He was wonderful to work with. Everything went smooth and efficient. I however returned the next day with a few questions. Tom waited on me and was so graciously
accommodating. Between the 2 salesmen I received the best service and am a happy customer!!!

We stopped into the store today to look at a few pieces; fabric, firmness, quality, etc on a wim. We had the most delightful sales rep; Tom. He was amazing showing us all the things we thought we liked and some not so much. However he knew what we were describing and immediately and without being pushy showed us items he thought we might be interested in. Since the experience was so pleasurable thanks to Tom, we turned around at the doors and purchased new livingroom tables to match our chair and chaise we had just purchased.excellent people skills and customer service.

So very pleased with our experience at Ashley Furniture. Doug was so helpful and patient with my family as we spent 2 hours walking around the showroom floor and deciding on new LR furniture. We have gotten some of it and the delivery guys were awesome and we have enjoyed our new furniture through the holidays. Given the craziness in 2020 we really wanted to support local!! We had such a great experience we ended up buying a new DR set too. Looking forward for all furniture to arrive. Definitely would buy again and what a great Black Friday sale too!!

OMG We love Ashley Homestore Geneva! You folks are so easy to work with and follow through all the way through the process. From the top with Jim Colizzi, to Andrea to the delivery guys! What a team and WE LOVE our NEW Ashley Furniture! Thanks for delivering all the way to Pittsford during the snow storm too! THANKS so much for making our remodel so wonderful.
Best regards
Joe & Patti B.
Pittsford, NY

We needed a new twin mattress and wanted it to be firm. The first one we saw was perfect and the purchase transaction couldn’t have been easier. 20 minutes later we were in the car going home! We were told delivery would likely be 2-4 weeks but it was here in 12 days. Delivery men were fast and efficient. Very happy in their work. We’ve purchased at the Geneva Ashley store before and have never been disappointed!

It’s been So Long.. Too Long since I have taken time and finally Bought a new Living Room Set for myself and I finally found the perfect fit Looks, Comfortable and the Price you just can’t beat the Prices and the Sales are Insane .. the Transition from the time I put in the Order to Delivery was Excellent.. the 2 men that Delivered today were EARLY .. they Arranged everything for me, they handled the furniture with Care, Where other companies in the past have destroyed walls and doors and at times even the furniture but these 2 men truly made the process so easy for me.. We will Definitely be getting our Dining Room Set from here in a few months ..

Great experience. Jamie at the Geneva store was helpful on the phone and in the store. The delivery went smoothly and the gentlemen were courteous and helpful also. My husband loves his new recliner!

Andrea and her partner went above and beyond in helping us find the couch we needed. Great people! Highly recommend them. Update: delivery came today and the movers were beyond fantastic. Wasn’t sure if it would fit but they managed it and I was very appreciative of them! They do excellent work. We couldn’t be happier. Thank you!

We ordered 2 items from Ashley Furniture in Geneva that were delivered today. The 2 men that delivered the items were polite and efficient. We love what we bought and the salesperson we dealt with in the store never pushed us, gave us the space we needed, and answered all of our questions. He told us that due to Covid and everyone buying things that we’d have to wait 8-14 weeks to have the items delivered. We waited 12, so I appreciated the heads up. They look beautiful! We are very satisfied.

We love our new sofa sectional. Great sales team! They communicated weekly; keeping us informed. Excellent delivery team!!! They were polite to chat with, swift with their delivery, and respectful of our door frames and our new furniture. Most importantly, they delivered within the specified timeframe and gave us a 15 minute heads up prior to their arrival. We will definitely shop at Ashley Homestore of the Finger Lakes again!

Great service at the Geneva Ashley Furniture my husband bought a new recliner found one he liked at a great price. The next week the recliner was delivered the two young men Jason and Euler were very polite brought the recliner in carefully tested it because it is electric it worked perfectly. I’m not a fan of recliners but this was so comfortable. I highly recommend Ashley Furniture in Geneva NY.

Finally decided to get new living room furniture after 20 some years.
There are many places to choose from locally. We decided to stop here at Ashley's, and are very happy we did.
The location has a LOT to choose from, for every budget. We spent over an hour, happily trying out new sofas and recliners. Much to choose from. Our salesperson Doug made himself known to us but did not follow us or pressure us. He was very helpful, and when we finally made our selection, everything was wrapped up in jig time. Military discounts included. Our new furniture was delivered yesterday, by 2 great delivery guys who were fast, friendly, and efficient. I would definitely recommend, and we are so happy with our new furniture. This is a great place to check out.

Fantastic and personable. Love dealing with privately owned businesses. I tried dealing with the conglomerate Ashley in Rochester and was a terrible ordeal. I ordered a couch in February. I gave them a couple months to deliver as we went out of state. Well they missed the delivery date and rescheduled on me 3 times!!! I canceled my order with the Rochester store. Store in at Ashley in Geneva which is privately owned. Reordered my couch there within a half hour with a much better price even. The owner was fantastic! Will have my couch in 7-10 days not 4 months! Will be buying more furniture from Ashley in Geneva!!! HIGHLY RECOMMEND.

Customer service is their top priority at the Geneva Ashley furniture HomeStore. We’ve bought pieces from them for our apartment and two homes so far. During our latest purchase we had a few errors with our kitchen table, and they were very quick to respond with fixing the problem right away and corrected it without any hesitation. They made us feel just like family! You can tell they really care about their customer overall and are never pushy!

I called Ashley to check if they had a sofa in stock that I had found online. It was new and not in store yet but Lisa helped me purchase it over the phone. She made the process so fast and simple and I really enjoyed talking to her! I had purchased a sofa from a competitor that fell apart in a year and Lisa made me feel completely confident in my new purchase. Thank you!

Sales people are very nice. They don't hover or try to push you into anything. Very friendly atmosphere. I bought the Darcy couch with chaise on the end and they held it wrapped up (thank God with all the rain) until I was ready to pick it up. But they do deliver! I would definitely shop there again. Thank you

Our experience at Ashley furniture in Geneva NY was great! We were looking for a mattress and found just what we needed. Great customer service and no run around. Price was reasonable and they had it in stock ready to deliver. Definitely going to purchase here again. Thanks

Mary Jane and the staff at the store were extremely helpful. I moved here from Arizona, and I swear that they moved heaven and earth to get my furniture delivered on time if not early. They were friendly and welcoming in their store. The delivery gentlemen were skilled and efficient as well. I would buy again from them. I definitely recommend them to others. The prices are very fair as well. They do match what you see online too.

Staff is very friendly and knowledgeable not in the least bit pushy as some other stores can be! Here's a tip look online to see pricing there, they will price match as most of the time it is cheaper on there!

My husband and I were shopping for a tv console and we had a specific size and design we wanted. The sales people and office staff were very friendly and helpful. Outcome was excellent. We received a very good sales price and the sales clerk was very good. She helped us get the best price! A few months ago we bought a dining room set and couch at Ashley's In Geneva and received the same service as we did today. We would recommend Ashley's Furniture in Geneva, NY.