Fort Lauderdale Grand Hotel

If I had read the reviews I would not have booked this hotel. Suffice to say I was extremely satisfied with my accommodations. There were no bed bugs or roaches. Evidently they do provide living quarters for some individuals. That in itself is a magnanimous gesture. The pool was clean. The only thing this hotel needs is some updating and a little painting. If you are bourgeois this is not the place for you. If you are down to earth and need a room this is fine. From now on when I come to Fort Lauderdale this is where I will be staying.

I have stayed here several times..Samaria the head of housekeeping goes in every room to make sure the room is clean and ready for guests..And the girls at the front desk are awesome!!..especially Tiffany!!

These 5 stars goto Roger who was a rockstar and helped me with my booking. It was an early checkout and the refund went smoothly. Thanks Roger you rocked!

Yvonne was the by far the best staff with exceptional customer service, as well as the other young lady in the front with her! She made the accommodation and made sure my stay was a great one! She was very helpful and friendly and kept me laughing and comfortable throughout my whole experience! I will be returning soon for sure!

From the moment I walked through the doors of this hotel, the warm and genuine reception we received set the tone for our stay. A particular commendation must go to Yvonne, the lady at the front desk who truly embodied the spirit of exceptional hospitality.

Yvonne was not only professional but also profoundly helpful, embodying the epitome of customer service. She was accommodating to my needs, from minor queries to more significant requests, with a promptness and level of care that surpassed all expectations. She went out of her way to ensure that my stay was comfortable, proving to be a veritable asset to the hotel's team.

From check-in to check-out, Yvonne made me feel welcomed, heard, and cared for. Her pleasant demeanor, coupled with her willingness to go above and beyond, transformed what could have been a typical hotel stay into a memorable experience. Her commitment to guests and unmatched service standard is what will undoubtedly keep guests coming back.

As for the rooms themselves, they left a bit to be desired. While they were clean and fundamentally functional, there is room for improvement in terms of modernizing the decor and improving the comfort level of the furnishings although the bed was very comfortable. The outdated nature of the room interiors somewhat contrasted the otherwise excellent service.

However, the overall experience was positive. The minor room shortcomings were far outweighed by the outstanding service provided by Yvonne and her team. This is a clear case where the people make the place, and I would certainly return to this hotel for the service alone.

In conclusion, this hotel, thanks to its dedicated and attentive staff provides an enjoyable stay. For anyone seeking a location where the staff goes the extra mile for your comfort, look no further.

Yvonne is amazing she helped me when I thought my night was coming to an end. She was the nicest on the night shift and actually showed she cared and I appreciate her for that , thank you so much. So if anyone goes to the grand and want to make sure they getting the best service possible make sure u ask for Yvonne.

Tay at the front desk is amazing to work with. Very accommodating and made sure me and my guest were taken care of

This place is awesome. Always a good groovy vibe. The house keeping is good and they are super sweet. The manager was willing to go the extra mile to accommodate us.

Hotel is great. Checked in by Ms.Nay and yvonne they are exceptional guest service reps i will come back soon. Also the bar is really really good! Nice Halloween party and other events ive heard about. First time coming really enjoyed my stay !!

I love this hotel so much that I had to write a second review I’ve been here for about a month now waiting for my house to be finished and the stock is by far the main reason why I have not changed Hotels for me. Stay waiting to move. Antonio and Yvonne our a couple of the nighttime stuff and I love getting off of work and seeing them. They are so nice and sweet and go out of their way for you. They never have an attitude or look like they’re miserable at their job like other employees at other hotels so it makes returning to the hotel very pleasant. Roger I’d another employee that always have me laughing hysterically when I see him. I recommended this hotel to a few of my friends. They’ve all stayed here and all said the same thing ,we all love it here.

The outside looks terrible. But don't let that full u. The rooms are good and bed are comfortable. Staff Is not that nice , but prefer fast service and how it is.

Haha just reviewed the restaurant not the hotel. Ooopsie. Never visited restaurant. Rooms pretty clean, stocked, no bugs. Seemed clean, looked clean.

I like the hotel it was a good price and clean and also front desk was cool. I was invited to a holloween party at the hotel bar club it was nice. Nay and Yvonne checked me in with great service. Great hotel!

I’ve been to grand hotel 3 times now and I don’t usually write reviews but here I am. Yvonne has the most amazing customer service I have ever seen. Friendly, helpful, and quick with service i definitely hope to see her every time I check in, she was able to assist me while multitasking with another customer who was being very unreasonable yet she still kept a smile and was able to resolve his problem while setting up my room again AMAZING AMAZING AMAZING!!!

All I can say is WOW! The service of the kitchen was outstanding. I started with appetizers because I’m not going to lie… I was a little nervous. But the salsa and cheese dip was FIRE! I got the cowboy burger for dinner and can I just say it was great! I DON’T really like onion rings and I can just say compliments to the chef, it has changed my view on onion rings.

Cool bar nice hotel room good price. Nay and Yvonne and Kayla were great also they are the desk girls good customer service will be back again! Thank you all 👍

Hip place nice bar and restaurant cool atmosphere. Hotel rooms are also nice for a cheap price. Nay and kelsey checked us in we really appreciate the customer service here really down to earth.

From check in to check out, the experience was great.

It was an older facility but extremely well-kept. The rooms looked brand new and were extremely clean. The pool area almost felt like it had a big resort feel.

The parking lot was secure. There was also a security staff which made staying there feel extremely safe.

I would most definitely book there again!

Wow, the interior designers of this place really outdid themselves. The curtains look like they were stolen out of a mental rehabilitation facility, but personally I feel it creates a very homey atmosphere. The sink is crooked, but I choose to believe it’s an art installation. The bed the felt like cardboard, but to me that’s as comfy as they come. The nightstand was unfinished and wobbly , but it adds a rustic touch that keeps me on my toes when setting my drink down . There’s a locked door in our room that is covered up by a desk, but I feel that it’s here to remind me that when one door closes , another will open. I’m pretty sure the smoke detector is outdated , but like I said , keeps me on my toes. I personally love the location. Many people gather in the parking lot during late hours and tend to get a little wild, but it really makes you feel welcomed into the community with open arms. The LED lights wrapping the building are what is the cherry on top because it gives a nightclub feel. If I have one complaint, it’s that I wasn’t able to stay here longer. The room looked nothing like the pictures , but hey, do any of us? 5 stars

The Grand us came a long way in the past year. The rooms are getting better. The suites are definitely the way to go if you’re staying in Fort Lauderdale. They are clean, they have plenty of Hygiene I started seeing makeup removers wipes now. My tv, ac and all the lights work in my room.
Today Tiffany checked me in today. Her customer service is outstanding! She’s always so claim even when she has a line of people at check-in. I’m a customer service director so I have to point out excellent customer service when I see it.
The pool is Beautiful with cabanas now! The outside of the building has a beautiful mural now. I enjoy seeing the improvements made so far I know they aren’t done yet.