Jeff's Northshore Auto Inc

After test driving 20 Jeeps around the state I had almost given up hope on finding a reasonably priced and affordable one to buy. This last stop I made at Jeff's should have been my first stop, I found the perfect Jeep to buy before my road trip to Upper Michigan. The sales team, service techs, and owner all went out of their way to complete a thorough inspection and get it ready in time for me. I know where I will be going when I need to purchase my next vehicle!

Thank you so much!

Purchased my last truck here. Great Service!! They were extremely helpful and accommodating. Arron was very helpful and continues to be. I bring my truck in for oil changes and tires and Eric has always been great to work with. They go the extra mile.

I am the FedEx delivery person for this wonderful establishment. I didn't have heat in my truck for two days! I was a bit upset when I stopped. Eric was so incredibly kind. He asked one of the mechanics there to go look. I am sorry I didn't get this young mans name. I was talking to Eric explaining I might have to go back to the terminal. I had a truck full of packages. So I felt terrible my boss calls me 100 percenter lol. I just really love my job. The mechanic came in and told me he fixed the blower. I was so incredibly grateful! I had to take my second layer off because it was so hot. I was so happy and couldn't thank them enough. They didn't have to take the time in there busy schedule and help me. They did though and Now I can not wait to come purchase a vehicle for my son from there.

I buy Toyota Camry at this place , the car real did good after it get battery issues, what I really like is ,I call Eric explain everything things and then he tell me to bring the car to their mechanic then they change the battery in few minutes, that’s why I really recommended this place , guys go there, Eric is good guy he will help you for everything. Thank you folks 🙏🙏

Bought a truck from this dealership knowing full well that there may be issues. After purchase, ran into a major mechanical issue as well as some other small issues. Cory(?) Eric in service and Aaron were absolutely AMAZING with fixing the problem and took care of the issue no questions asked. Later another issued came up and again, the issue was resolved without any questions asked and corrected. This is amazing for a pre-owned dealership and the people involve are truly good people. I would highly recommend this dealership if you are in the marked to a pre-owned vehicle. Thank you to Cory, Eric and Aaron !! Well above and beyond what I ever expected!

To the nay-sayers, gripers, and whiners. All I can say is get your head examined. I recently bought a 2016 F150 and had Aaron as my sales person. Professional across the board. Sent me extra pictures of the truck when I asked. Walked me through the entire line of pickup trucks answering ANY questions I might have had. When it came time for me to test drive my truck of choice he fires it up and brings it up to me. We both hear this odd clicking noise from the grill. He says, this will be taken care of. OK, now to be fair the truck has 220k on it. I am expecting a couple of minor issues. I voiced that the tires were just about bald and that it was a concern. But I was reminded that the truck still had to go through there inspection and anything mechanical would be addressed before the purchase was completed. I am thinking OK let us see how this thing drives. Right off the bat, check engine light and wrench service light are both on. But the truck goes down the road straight and I am in love with it. I bring it back tell Aaron about the two lights he tells me there service department will address these issues during the inspection. There were a couple of vehicles in front of mine and then mine. I asked Aaron to keep me posted on what the mechanical issues there service department found during there inspection. A few days go by and I am getting anxious about what they are finding. And then I get a text message from Aaron: I have good news and bad news. Good news your truck is in the shop and we have found the mechanical issues and it will be a few days more. They had good reason. The truck has the 2.7L Twin Turbo in it. Both turbos were bad, the clicking news was the louvre control motor in the grill that had to be repaired, during the inspection they found a leaking oil pan gasket and that was fixed, a brand new battery, and... 4 new tires. They text me. She is all done. Come and get your new truck. I had all I could do to not jump out of my skin with excitement. I go and get it, finish the paperwork and away I go. Now, mind you without buying the extended warranty, Jeff offers a 3k mile/30 day warranty. Not even two weeks into driving my new truck I start picking up a vibration akin to hitting a rumble strip at 60 mph. At first I thought, tires they are new the road was a little rough, etc. etc. Until it did it on brand new black top. I immediately called Aaron, told him what was going on and he transfers me to the Service Department. This introduced me to Eric. I explained to Eric what was going on and without even a moments hesitation. Eric says torque converter needs to be replaced. I am crushed. This spendy of repair, this soon after there inspection. So he looks up my truck, tells me my purchase date and says, oh it is still covered under our warranty. We scheduled it for a couple of weeks out. (They ARE REALLY busy !!) I dropped it off on a Monday, got it back on a Thursday and even if I don't have a warranty with them. I will still bring my truck there for service.

To the nay-sayers, gripers, and whiners:
GET YOUR HEAD EXAMINED!!
Aaron: top notch, friendly, all round good man.
Jen: pretty much the same as Aaron and she makes a mean cup of coffee(LOL)
To Aaron, Jen, and the rest of the office staff. THANK YOU FOR MAKING MY TRUCK PURCHASE SOOOOO EASY!!

Eric(Service Dept) and all your mechanics. Thank you for all help and professionalism.

JG

I bought a 2009 Ford Flex, for a great price!
I am so happy with it! Aaron and the staff were just super! Thank you so much ❤ even my pup Murphy loves it!!!!

Very down to earth and trustworthy, they did everything they could to fine me the lowest interest rate with my financing too. No overselling or trying to get me to buy things I don't need. Good prices and good people!

Bought a new used Vehicle having a few minor problems with it they seem like they are going to stand behind there product good people
Well here we are 3 weeks later turned out to be more than they or I thought. I have to say Eric the service manager and his crew took care of everything. I believe I have a brand new 2015 Silverado now. I was skeptical they said don't worry we will take care of everything but they did. Really nice honest people who stand behind there stuff are few and far between. Thanks Jeff's Northshore you went above and beyond.

Have dealt with the service department multiple times. Nothing but positive experiences with Eric.
The technicians all seem very knowledgeable and professional.

I recently got the opportunity to speak with Aaron in the sales department about a vehicle purchase. He is a very friendly salesman with an upbeat attitude!

One of the best vehicle buying experiences I have had in a long time. Nice selection of vehicles and Aaron was awesome to work with from the first time we talked. He was always very responsive answering questions and super helpful through the entire process. Thank you Aaron and the entire staff at Jeffs Northshore Auto!

Excellent customer service and fair pricing. I've bought from larger dealerships in the past, but will definitely be coming back here in the future. Great financing options with competitive rates, and solid warranty options. I picked up a Ford F150 this week at a much better price then other local dealers. Talk to Aaron, he'll take care of you.

Thanks team for the excellent customer service is experience!

Eric at the repair shop and his team are fantastic! Fair priced, quick and HONEST, they’ll tell you what you truly need rather than upselling/overselling like other mechanics. Have been coming here for years and have never had a problem! The team here treats you like family and makes sure the job gets done right! Will keep on continue coming here!

My experience with this team of people was actually incredible. This is a team of people who care and go the extra mile. I will buy from them again when I need another vehicle

Fair pricing, honest and always willing to help provide needed direction on fixing my car- regardless if I was taking it there. It's so nice to have a mechanic&sales I can trust. When it comes to buying my next vehicle this will be the very first place I talk to.

I give stars based on my experience. I saw that their star level was mid range but I had some people that I trust recommend them.

They let me take the truck to my mechanic to have it looked over. Outside of a couple issues, the vehicle is great for being a 2013 Ford f150 XLT and it's blue.

I went to purchase a used vehicle and I bought one.

The only problem with that expectation, you would never guess it was a used vehicle.

I love my truck and Aaron was very helpful.

Next time I need a vehicle, I'm going to look here first.

Oh yeah, working with Eric in the service section was a great experience also.

Thank you!

I bought a truck from Jeff's almost a year ago. So far I have had no major issues. The salesman Aaron was an awesome guy to work with. Everyone inside were very friendly and outgoing. Made the trade-in/buying process a breeze! I would recommend buying a vehicle from here!

We have purchased a lot of cars over the years but this purchase was by far the best. We told Jeff what we were looking for and he listened. He never tried to sway us in another direction to benefit himself. He gave us options and pros and cons of every vehicle. I can’t imagine buying a car anywhere else in the future. 100% satisfied.

My friend buys a car from this dealership and we went with her when she picked it up and we saw this SUV sitting there so we asked to test drive it and we fell in love with it right away. This place makes you feel like home Great dealership I will recommend it to anyone

Great experience purchasing our second vehicle from Jeff’s Northshore Auto. Super sweet and friendly staff. The vehicle we purchased had a small issue that they took care of right away. Sales manager Aaron even came in early for us to accommodate my husband’s schedule. He made the buying process painless and enjoyable. Jennifer who works here is also a sweetheart. Jeff the big boss was even in and such a nice guy. I feel confident and stress free putting our hard earned money into a family owned business full of integrity, accountability, and dependability. Highly recommend!

We will also be taking our vehicles here for maintenance going forward and I will update our review to include that down the road. I’m very optimistic this too will be a great experience.