HMI Fireplace Shops

Had a problem with my gas fireplace after moving to a different house. Asked a plumber friend who recommended HMI. They let us know it would be about six weeks before they could come out for service. Ian came today for a service visit. He did a cleaning, diagnostics, fixed a wiring issue, and installed a remote. We're all good to go now! Ian was professional, courteous, and explanatory.

There was a mix up on our appointment time so my service call was missed. I had confirmed the day prior and we were set. When I called the next business day, they were most helpful and considerate of my time lost from and re-scheduled my appointment for that day and my convenience. I must say that doesn’t happen nowadays. They did my service and repair and the technician was very knowledgeable and explained my system to me. They have my trust and respect for the excellent customer service. I will continue to use them and recommend them from my experience.

We purchased a Lopi Liberty from HMI and has their team install it. We were well taken care of throughout the entire process and everyone was great to work with! The install went very well and was done professionally and efficiently! Dave, Mike, and Coleman did a superb job with our stove and through-attic installation, as we do not have an existing chimney.

I had not considered Lopi before going into the showroom and speaking with Mark. He made the recommendation for the Liberty based on the size of our home and how we wanted to heat it. The craftsmanship and build-quality of this USA-made stove are exceptional and I would recommend Lopi to anyone looking for a well-built, quality wood stove.

Thanks again to Dave, Mike, Coleman, Mark and Steve at HMI for the new stove and for your wonderful customer service! If you need a wood stove or gas fireplace, go and see the crew at HMI in Nixa!

Excellent place to purchase wood stove, fireplace inserts, or other related needs. We have used them for 3 different houses over the past several years. They have been reasonably priced, had great expertise, and fantastic customer service. I highly recommend HMI.

we had a completely wonderful experience! Scott took great care of us instore .... and Shawn & Dave were very skilled, professional installers. We are enjoying our fireplace more than ever before!

HMI has some amazing Beautiful & even LED light fireplace inserts,wall mounts, wood burning stoves, pellet stoves . Lacey the office manager is professional & a great sweetheart. Charlie the owner well is a good man. He professional & straight forward.

Had to get a replacement remote for my gas fireplace and their reps were able to diagnose what type of fireplace I had and what kind of remote/receiver I needed to get it working. Pricing for replacement pieces was spot on with anything I saw online. Great service!

Great customer service! Scott answered all of my questions and gave very helpful input and advice. The on-line tool was particularly nice because Scott helped me "build my fireplace" and select features for function as well as asthetics. I am so looking forward to my new fireplace!!

HMI replaced some glass in our wood insert. Great communication and work on the replacement. Thank you!

Extremely friendly and helpful people. Took the time to explain things to us and were very knowledgeable about everything.

Amazing experience. The two installers, Dave and Shawn were super knowledgeable and efficient. Highly recommended buying a fireplace from HMI.

These guys have a great selection very knowledgeable staff and generally I was impressed. I hope if you have any requirements for your fireplace you go here and check him out first!

Thank you so much for your help this morning. The pellet stove is now operating properly.

Thanks again!

The staff at HMI are knowledgeable and very friendly. Great customer service.

Used a year or so ago, pricey but knew their stuff and got my fireplace back in action.

Great People Beautiful Fireplaces

Fantastic service and great products.

Very helpful and knowledgeable