AT&T Store

This AT&T location was awesome! It was probably the best customer service experience I’ve ever had. Justin was very knowledgeable and helpful. He explained all of our options and ensured we were well taken care of. He was also a very down to earth and fun person to be around. My wife and I opened new phone lines and upgraded phones. While this was a lengthy process, Justin made the entire process seamless, easy, and enjoyable. I was very impressed by Justin, other staff members, and the business as a whole. I will highly recommend Justin and this location to friends and family in the future.

This AT&T location was so awesome and helpful. Matthew was very happy to assist me and is a very knowledgeable guy, he even stayed after hours to finish helping me set up my new phone. Matthew made the long process easy and more enjoyable than it normally would have been! Will definitely be back!

This review deserves more than 5 stars!!!! Thank you for a wonderful experience. I came into the store frustrated with a specific situation and Justin went above and beyond to find all of the answers and solve them one by one. The above and beyond customer service he provided is just something you don’t get everyday when you go into a retail store. Something has to be said for the way he cares about every single person that walks in that store. Thank you Justin for making it a priority to do whatever it takes to take care of your customer. While I have contemplated over the years to change providers to see what else is offered out there i will not be leaving AT&T because of the experience I had. A lot is expected from the associates at AT&T when they only have so much they can do, however Justin will be determined to take whatever time it takes to get you taken care of. Justin does a great job at representing the Kendallville location and the AT&T company itself. Thank you again.

Justin at the Kendalville location was an absolute wizard and didn't give up until he found a solution for me. My Dad passed unexpectedly and his phone was locked as securely as possible, but within a week Justin had his entire phone with settings and even wallpaper transferred to another phone for me. He saved all of my Dads pictures and projects from being lost, and saved me the headache of not having access to utility bills and house payments. I plan on bringing Justin cookies as a thank you, and whoever his boss is should know he deserves a raise.

Trever and justin are absolutely amazing they always help with any problems or questions my family or myself has head on in to kendallville AT&T and ask for Trevor or Justin

Went in to get service on my iPad and Tre did an awesome job helping me. I thought it was going to be a big pain as I tried it myself, but let me tell you…. Tre made all things simple. Thank you!

Trevor helped me out in getting a new phone I really like my new phone

My phone was locked by ATT because I was trying to change carriers and didn't realize I owed $66 on it still. I had tried for 2 days over a weekend to pay the $66. I was told by customer service and another store that there was nothing I could do until the next month bill. I called this store and Dalton answered the phone. I shared my story and asked about the process of getting a new number and adding that line to my account. I need my phone for work and I have elderly parents that I need to be in contact with. He said that would work as a temporary fix. So we drove to the store and with further discussion in the store, Dalton asked to get on my account. After a couple minutes he said I could pay off my phone. I was finally able to pay $66 in the store. He went over and above to help me. Helped me fine a temporary fix over the phone but then double checked my account and found the real fix to my problem that I needed. Dalton was kind, listened, brain stormed with us, and was proactive to finding a solution. We finally found a kind helpful ATT employee, took 2 days and one other store and several phone calls to find him. Thank you Dalton!

The gentlemen working with me today, worked fast to get me a solution that helped the difficult time I was going through. I greatly appreciate the speed and attitude they held. Thanks!

Justin was a very smart and Set an event cause that's important. Interjective individual with curious concerns for human development phones also his puppet George who stood on his right side the whole time was the best young training I've. Ever had I appreciate the guys at the spirit store do not close his location do not shut just in down. I think he deserves a race god bless you

Dalton was very helpful in helping us trade in our devices (from X-RAY to 14). As he was looking through our plan, he noticed that we were really needed a new deal because our current plan was outdated. So we were able to get an updated plan with hotspots for cheaper than what our current plan was. He was very kind, relational, and honest when asked his opinion.

Dalton was exceptionally helpful and explained everything well on the setup for my wife's new phone. Something that stood out is that he's not a rule breaker. My wife asked if he could watch as we tried to download an app for her, & he explained that he couldn't & why. He answered all our questions, shook hands as we were leaving, & held the door open for us & wished us a good day. We would recommend Dalton to any new customer.

Had a great experience at this location! Trevor to help me with my iPad issue. He was very knowledgeable and quickly resolved my problem. In and out of the store in less than 10min! Thanks Trevor!!

Excellent customer service with a grand smile to match. Took care of my needs in record time and was a sheet delight. Thank you!
I was delighted.

Trevor and Dalton rocked it! Both times I needed help they both jumped in to resolve my problems and got me where I needed to be with a phone asap since I'm a first responder and can't be without a phone. Trevor alone both times did amazing for still learning he jumped in and was ready to help out. Made sure everything was taking care of and changed over to my temporary phone before I walked out of the store both times. If I could I'd give this store and both workers 3000000 gold stars. I went to another store before them and didn't get the help like Trevor and Dalton provided. Thanks guys keep up the amazing work!

Justin did a amazing job and he got me the phone I wanted the one he had before this came in was the one I would settle with but he found the 512g memory one and I am extremely happy with the phone I got and will be coming back to see Justin for anything with my phone always happy to do work with Justin he took care of me and I was able to get back to work in a timely manner

Justin Was super fast at customer service, gave us exactly what we needed in less than 30 mins. Answered all my questions and even gave great advice!

Justin at AT&T in Kendallville is always the easiest to work with and always remembers details of our previous experience. 10/10 recommend working with him!

Justin was great to work with! Took care of all our phone needs. The entire staff at the Kendallville store were great!

Honestly the staff at this location went above and beyond for our family. We switched and had issues with our internet switching. They made sure to get me all set up and even showed me what they did to help me if k had an issue when I got back home. I have two toddlers that come where ever I go and they turned toddler shows on for them to help keep them occupied. 10/10 Thank you so much!