Hines Service Center

I had a great experience at Hines automotive. Hines had great customer service. They did a very thorough inspection of my car. I do not know the first thing about cars and they did not take advantage of that. I left feeling very confident and assured of the work they did. Will definitely be going back in the future!

Had some work done 23 months ago. It had to do with the check engine light and purge valve. Un the last few months my check engine light came on again. i took it back to them and they checked it all out. When i asked what I owed them, they said all was under warranty from previous repair- NO CHARGE! These folks are great! Highly recommend!

I can confidently say that Hines Service Center has earned every bit of this five-star review. My experience with them has been nothing short of exceptional. I've entrusted both my car and my wife's vehicle to their care, and they have consistently gone above and beyond to ensure our satisfaction.

The professionalism and expertise exhibited by the staff at Hines Service Center are truly commendable. From the moment I walked through the doors, their friendly and knowledgeable team made me feel confident that our vehicles were in good hands. They took the time to thoroughly assess and explain any issues, providing transparent and honest recommendations.

What sets Hines Service Center apart is their commitment to customer service. For a specific example, not only do they call you with updates through the repair process, but they will work with you if something on the vehicle still isn't right after they've returned it to you. The team not only addresses the immediate concerns but also takes a proactive approach to preventive maintenance, ensuring our vehicles run smoothly in the long term. Keeping me updated with any information that may be relevant to any issues in the future.

Additionally, I appreciate the timely and efficient service we've received. Hines Service Center understands the importance of a reliable vehicle, and they consistently deliver on their promises. The convenience of scheduling appointments, coupled with their swift turnaround times, has made the entire experience hassle-free.

I highly recommend Hines Service Center to anyone in need of automotive care. Kudos to the entire team at Hines Service Center for providing top-notch service that has undoubtedly earned them these well-deserved five stars!

They always take care of me in a professional kind and courteous manner and I can count on them to be upstanding in their work and their professionalism they always got me when I need them

I can not begin to express the appreciation we have for all of the employees of Hines Service Center. Everyone is always friendly and super helpful with any needs or questions we have. I do not feel like there is anywhere else that you could get better service. We have had several cars worked on in the past two years and each time has been a great experience when it comes to the services they provided. They also have fast and easy financing through Napa available on their website. I was approved immediately. I was able to use my account before my card arrived in the mail. The Napa credit card also offered 6 months of no interest.

We have used and trusted Hines Service Center with numerous cars for over 20 years. They are courteous and punctual in repairing our vehicles, reasonably priced, and knowledgeable. We trust them to only fix what is needed, and to give us the best advice on the rest.

We broke down out of town and these guys were the best. They answered my questions and worked with me. Unfortunately it was time to send our vehicle out to pasture and they were kind in helping us to do this. Great service and honest. If we ever need anything while we are up there again, I will call them.

Very knowledgeable, helpful, and accommodating sales staff. Will continue to use them in the future.

This was the first time I had brought my car anywhere to get serviced, and I was very pleased with the work done, and the price. I had an oil change done as well which turned out to be a lot cheaper than than what I was expecting. The people there seem to know what they're doing and were very helpful and informative. I have a 2500 mile road trip coming up and I feel a lot better about it now

I love the guys at Hines Auto Repair!! I’ve used them for quite sometime and feel they take the best care of me! Very honest!!! They are all so kind and helpful! I, for one, trust them with my life because I’m always in my car! I know it is in top knotch shape and have no fear of any problems traveling the highways alone. Thank you so much for your personal touch with your service!

Honest guys who do good work at a fair price. Can't beat it!

Preformed the work quickly and allowed me to request a last minute repair on top of the current need and the price was fair. The large majority of the cost was just the price of the parts. No over charging for labor or fees. I would recommend this place to anyone wanting a fair shake.

I was a first time customer couple months ago and the job was nice, I was comfortable in the waiting area and the stuff was welcoming. The price was really reasonable for the oil change service. I am giving it a five star and will go back soon for another oil change. They also have self-serving coffee and candy, which was fantastic. Appreciate the hard work.

Took my vehicle in this morning after it started acting up in a few different ways. While I’m less than thrilled that I was sold the vehicle under false pretenses and I’m far from happy that the repair will cost so much, I’m glad the guys here were able to get the car in and looked at. I value their thoroughness and their honesty. Parts are expensive and they’re professionals so I’m not down rating them for the cost, but I’ll be sure to have them check out the next vehicle I buy off a family friend.

When my son's car started overheating I took it to a shop in Greenbrier. They told me it was the water pump going out and it would be $2400 to replace it. No explanation for the high cost just replace a water pump! So I got a second opinion at Hines. The gentleman that helped me explained that the pump is built in to the timing system and that was the reason for cost. Makes perfect sense when someone takes the time to explain where your hard earned money is going. His car Emogene is back on the road and running great. If you are not car savvy and want a service center that gives you explanation of what is going on Hines is a fantastic choice. Thank you to all the guys for your service. I will be back...just hopefully not too soon!

We have used Choice for several problems. So have other members of our family. We always have had great results. They even recommended I take my truck to the dealership and try to get GM to cover some of the costs of the repairs of any issue that they knew to be common. They could have easily just taken my money. These guys are knowledgeable and honest. You can't ask for much more in a mechanic. I recommend them to anyone I can.

I loved this place they sent a professional fast and polite man to tow my car. Plus, they repaired my starter and had my car back to me before the weekend. They even called me this morning just to make sure we were satisfied. We are beyond satisfied. Their mechanics stayed late to guarantee my car was fixed on time. I am super impressed with this shop and will be leting them fix my car from here on out.

These guys are amazing! I had to bring not one but two cars in for brake repairs within a week of each other. Not only did they provide excellent service, but also did so at a fair price. They’re my new go-to mechanics for just about everything!

Rick was amazing at working so hard despite the many problems and run around by the company of the device being installed on my Jeep. After many phone calls lasting up to an hour at a time he never gave up and after 5 hours of wait time to complete the job he even wanted to be sure the company made it right by me for the hours long delay. I can not stress enough how much I appreciate his dedication to customer service and the ease of working with him and the staff to ensure we walked away happy with the end result. I now have a place I will go for all my auto work!

I stopped in for a basic rotate and balance. IT was 5:15 in the afternoon, right before closing time. I was attended o very promptly and received very fast service. I also, want to thank the mechanic that balanced and rotated the tires for informing me that I would need to replace my struts soon. First time I have used Hines but definitely will be a long term customer.