Bergstrom Mazda of Appleton | Parts & Accessories

This was the first time I purchased a car on my own and Bergstrom was very helpful. Sebastian was very patient as I had no idea what vehicle I wanted. Then I met Sonia who was great! I was starting to feel frustrated with other dealers as they made me feel with my low monthly budget I would never find what I wanted. Sonia never made me feel that way and working her was relaxed and awesome. I did not even intend to buy a car from Bergstrom that day, I just wanted to test drive. Thank you Sonia for a wonderful experience!!

This place puts the customer in customer service! We drove up from Florida and had the tire pressure light come on. Without any appointment needed, we drove in and to our amazement the door opened and we were able to drive right into the service area. They welcomed us and when I explained the problem, there was absolutely no paperwork to fill out. s
Service took approximately 15 minutes. The problem was just the tire pressure because of the change in temperature. The staff was very friendly and courteous and we have never experienced customer service like this at any car dealership, ever! I would highly recommend this dealership to anybody regardless of the make or model car you own.

I bought a 2016 Mazda CX-5 Andy was super helpful in finding me the right car and working with me on the numbers to make it make sense for me.

This is the second time we buy a car from Bergstrom. Both times the service was first class. Would highly recommend.

The service department is second to none.....
Always done right the first time and great service consultant's

Always great service

Own a 2008 Mazda 6. There was a recall on both the driver and passenger airbags. Some of the components would become brittle due to humidity and would send out life threatening shrapnel if the air bags went off. Had the drivers one replaced about a year ago and the passenger side done today. As I was sitting in the waiting area, the customer server tech behind the counter comes in and tells me about the inspection they had preformed, which I believe is standard on any vehicle being serviced. In her hands is the cabin air filter. It was pretty dirty, there was a bunch of leaves stuck in the filter. It was $45.95 to replace this filter. The filter costs $15 at my local Auto Zone. It took me all of 30 seconds to remove the old one. What i did not expect was to find the old one put back into my car with all the leaves still stuck inside of the filter. They spent the time to wash my car, which i didn't ask for. But they couldn't take a few seconds to smack the filter on the inside of a garbage can to knock the leaves out of the filter. I was speechless when I seen this. I have pretty much always worked for a company that provides a service or product. This is unacceptable in my eyes. I will never take my vehicle back here unless its something that Mazda is recalling.