Bergstrom Body Shop of Appleton (Victory Ln)

I stopped at the Body Shop without an appointment to see what would need to be done to repair an interior windshield molding that came loose. I was concerned that the part would blow out of the car if I drove with the top down. Lyssa welcomed me, looked at the problem and had Jason from the body shop evaluate the situation. Instead of having to schedule an appointment weeks in the future, after asking if I had 30 minutes, fixed the problem on the spot. Thank you Lyssa and Jason for the five star service! Bergstrom should be proud to have you on their team!

We had body repair done with Jake Bauer at the Victory Lane Body Shop. Jake was very thorough in his estimate and provided the information we needed to move ahead on the repairs. As requested, he kept us informed through the whole process. He repeatedly stressed that Bergstrom wants everything to be perfect when we get the car back- and it was. I highly recommended Jake for your body shop needs. Thank you Jake! ( No we are not related.)

Although not the least expensive auto body shop in the area, our experience with several repairs on our vehicles has always been positive. Super friendly staff, courteous and prompt as possible given how busy they are. Lyssa and Josh at the auto body service desk and Eric our auto body service manager were great. Very pleased with the repair work so far! If you have a vehicle from Bergstrom Automotive no matter the make or model, I would recommend you using their body shop.

Kudos to Steve Willer and the crew at Bergstrom Auto Body on Victory Lane. They fit me in during a busy time of the year on my day off. They welcomed my dog Luka, and while I was filling out paper work; Steve Willer went and got a tech who fixed the problem with the molding in seconds and then Steve told me no charge. Great service by everyone at the shop. 5 STARS for everyone!

A turkey flew into my front grill and bumper causing damage. Bergstrom body shop did a wonderful job. Jaylee was great about keeping me up to date through the entire process. I would recommend Bergstrom body shop on Victory Lane for any repairs you may need on your vehicle.

Kudos to Steve Willer and Mark Mueller at Bergstrom Victory Lane for the repair work they have done to my 2011 Ford F-150 truck. They stood behind their original repair work to fix an additional corrosion issue that popped up stemming from a poor Ford design on their truck beds (using expanding foam along the interior fender seams that ultimately leads to corrosion from the inside out). It's always great to know your vehicle is being properly cared for and fixed by true professionals! Bergstrom service definitely sets the bar high separates them from everyone else....Thank You once again!!

They fixed my vehicle after I had been rear ended. It took a while to get in, but that was because of my insurance agency. Once it was there the service was friendly and prompt. Car looks great after pickup!

As a very happy customer, I am pleased to provide a wonderful recommendation for this business. The five stars I give them represents their professionalism, customer service, perfection in repair, very responsive, and trustworthy. From day one of having my vehicle towed into this shop due to an accident, Julie Jenett made me feel welcomed and at ease. Never once did I ever wonder what stage of repair my vehicle was in because she always kept me up to date. This was so extremely helpful especially dealing with a car rental and insurance. Her professionalism and customer service goes beyond what I have ever experienced. As for the repair of my vehicle, Bergstrom has the best technicians. You can trust that your vehicle in the best hands for repair. As the pictures prove below, this shop really knows what they are doing. And, I just love that they want you to leave happy not feeling like just a number but a valued customer. I highly recommend this business!

My experience with a vehicle front end repair with Bergstrom on Victory Lane was exemplary. The process was smooth and positive from beginning to end.

I had a great vehicle repair experience at Bergstrom Body Shop, Victory Lane Appleton. Great customer service from Jake Bauer and team. From start to finish, Jake was very helpful and engaged by carefully listening and following up on all our repair needs, and then keeping us informed and updated during the repair process. When finished all requests were completed and the vehicle looked great. Going forward I will be utilizing Bergstrom Body Shop, Victory Lane, Appleton, for my vehicle repair needs.

I had an amazing experience with Julie Genett and Jake at the repair shop! They did a fantastic job with communicating and handling my case and were always there to answer my questions and provide updates. I highly recommend their services.

I had a recent experience in the body shop with my new VW Atlas and the rep, Tyler, should be recognized by the organization! Don't let this employee slip out of your hands. He greeted me by name and was 100% organized and on top of things. I was NOT annoyed by no one knowing what was going on! He had this finesse about him and his attention to all the details was impeccable. I am highly impressed. While in body shop, I then purchased a new Atlas.
This dealership is worth a drive. I honestly am still sort of surprised at how uncomplicated my experience was and that it was actually impressive. Way to go Bergstrom leadership for hiring the right employees and training them well! I will definitely recommend and refer to Bergstrom VW!

My car was seriously damaged when it got there and when I picked it up it was as if nothing ever happened to it. They did a terrific job. I’m happy to have my new car back.

Jake Bauer handled my insurance claim and everything went very well. Great communication during the process. The quality of the work was excellent!

Bergstrom Body Shop did outstanding body work and Eric Moore always kept me updated. Eric was a joy to work with.

I brought my New VW to this body shop after it was riddled with hail. They were able to quickly get the car in and get a good look at it. After that they replaced everything that was damaged that needed it, or they popped out the dents and made it took great again! The whole process only took a day and I had hundreds of dents and a whole fin that needed to be fixed!

I took my vehicle here for service after hail damage destroyed my hood and dented other panels. The body shop was able to order a new hood and fix all the other dents back to brand new. Once the parts came in and my appointment was set they fixed the vehicle in less than a week (insurance initially estimated up to 14 days for this kind of repair!)

What impressed me about Bergstrom Body shop was the tight integration they have with my insurance and help with the rental company. I didn't have to hassle with too much paperwork or confusion since they worked with my insurance company on the claim process without me being a middle-man. It was also nice that they frequently have customers using Enterprise rental car because Enterprise knew right where to drop off the car and keys. After the repair I could just drive to the shop with my rental, leave it at the body shop with keys, and Bergstrom held on to the keys and called Enterprise for me to come pick up the rental.

Neutral feedback: I will be unable to comment on the cost of service compared to other shops, because I was fortunate that my insurance covered the bill and I did not need to price-shop.

The only watch-out to inform others was the total length of time for the entire process - starting with the first phone call to get an estimate until the car was finally fixed was a 2 month process (April 13 to June 13). However I still think this warrants a 5 star review for two reasons. 1— The actual fix took less than 1 week (mentioned earlier). And 2- We had a massive hail-storm in our community and the body shop had a huge surge of customers like myself, in addition to their own car fleet damaged. So I would imagine any body shop in the area was backlogged during this time.

For the people side of things- Everyone I worked with through phone calls or in-person questions was incredibly helpful and the process went really smooth. I attribute that to a great branch manager, Dave Jakubek, for running a great team.

We have utilized this body shop twice, and both times we received excellent service and care. We were treated like family. We were kept in the loop of what was happening with our vehicle, the repairs were timely (as promised) and beautiful. John Bourassa and team are awesome and second to none. Thank you so much for all you did for us.

I recently had a terrible accident with my Porsche Macan, and the folks at the Bergstrom Body Shop couldn't have been more helpful in taking care of me.

Brought my car to the Bergstrom body shop for some accident damage. Clint E. immediately got an estimate squared away and had everything rolling by the time my insurance got back to me. The Bergstrom team had everything set up from start to finish to make this a super simple process. I was absolutely worried about dealing with insurance but the way to team got my car repaired was so seamless. Even got her all cleaned up and detailed for pickup! Repair time was great! And most importantly the communication every step of the process was hands down one of the best I’ve had! Highly recommend for your body shop repairs!