Hartert Hardware Plumbing-Heating

Denny replaced the furnace filters and checked the air conditioning units so the Wabasha Library is ready for the summer heat. He arrived promptly and answered all my questions.

Fast and excellent service! Thank You Denny and crew!

I called them for a project in December 2018 and the woman who I’m guessing works in the office left me a voicemail stating, “You should find someone else. We’re too busy” in quite a rude tone. I called her back and told her she didn’t even bother to ask when I needed the job done, she said they were booked out a month. I told her that was fine. I didn’t need the project completed for another 2 months. Her demeanor changed and she said she’d call me back in the next couple days after she spoke to the plumber. You think I got a call back ever? Nope! The whole situation here is bad for business.

Worst customer service I have ever experienced. Could not get ahold of this business after calling repeatedly for a MONTH. Stopped by to talk to someone, no one there. No calls returned back. No one ever came. My grandmother insisted we use this business as she has been a loyal customer to them for 40 years. She waited home day after day incase the plumber ever bothered to show up, I am serious. This kept her from going out and doing things!!! She has been a loyal customer for 40 years to this family and proved that by waiting at home incase he came out. Then after ONE MONTH of waiting with no call; the owner showed up and made my grandmother cry because she called someone else that very day after waiting a month. The new plumber came out immediately. Hartert chewed my grandmother out and stormed off telling her she should have called him (again apparently-which she did). Disgusting, juvenile, unprofessional, disrespectful, and inhumane behavior to an elderly lady, and to another human being, let alone a loyal customer for 40 YEARS!!!

Out of town....always, don't expect any service call after hours.