Harris Teeter Pharmacy

I’ve never had a problem getting my prescriptions filled here. Harris Teeter Pharmacy is nice and the pharmacists appear to know what their doing. The other employees are at the least helpful and some are very friendly!

I am eternally thankful for the people at this pharmacy. Everyone I’ve dealt with has been extremely patient with me and they have gone to great lengths to help me get the (migraine) medicine I need when there were manufacturer shortages. These are the kind of people who make a difference and have a positive impact on the world. ⭐⭐⭐⭐⭐

When I moved to DC I switched from CVS which had given me three mistaken medicines, to Harris teeter which has never made a mistake. I highly recommend the Harris Teeter Pharmacy.

This pharmacy is clearly understaffed, but the team who does work here works very hard. I had to fill prescriptions for myself and my son this week, and they were so helpful with troubleshooting an issue communicating with my doctor and helping me understand how to give my toddler his medicine. They also really went above and beyond in getting a new prescription ready as fast as possible. Thank you!

Its very clean the food is fresh especially the vegetables.They have samples of fruit to try.Harris Teeter have a Starbucks inside great coffee and other treats to try.

This pharmacy used to be great. But in the last few years staffing has been so low that they often only have 1 person working at a time. I'm not sure if it is inadequate pay at this location, or a lack of people interested in being a pharmacist. My guess is the former. Because of this lack of staff, the staff they do have are overworked and unable to meet the demands. It is often impossible to get through over the phone because they are helping customers in store. The 1 in 100 times I actually get through over the phone, the person I am speaking to is so stressed that basic customer service, such as saying, "thank you for calling" or, "have a great day" rather than just hanging up, is nowhere to be seen. They are also so busy that they often don't see refills requested through their website. On more than one occasion I have had to go to the pharmacy just to request that my prescription actually gets refilled.

Recently my dogs prescription was entered incorrectly, providing me with only 20 days supply but showing that it couldn't be refilled for 2 months. Because of this error I was unable to attempt to refill it through the website and had to call. The man I spoke to was clearly trying to juggle too many things. Harris Teeter, you need to get in more, quality, staff. Change your policies if needed to actually be able to retain them.

Nobody answers the phone in the pharmacy anymore. I haven't had my insulin for 3wks because of a restock order!!! And they have done nothing to help me. I called another pharmacy to see if they had it and they do, but they can't get through to these folks because they're not picking up the darn phone!!!! Andee Gibb (pharmacy manager) is quite snappy at times.

Tried calling this pharmacy for more than an hour....tried again the next morning... not sure what the issue is but NO ONE EVER picks up. Tried calling the main Harris Teeter pharmacy number as well and it just kept cycling thru the same questions.I was trying to be polite and calling to cancel a vaccine shot... oh well - hope their issue doesn't screw up my ability to get the shots somewhere else.

My wife and I have used this pharmacy for several years and continued to do so even after we left the neighborhood. In roughly the last 6 months there has been a noticeable decline in customer service and competence. To preface, I’m not talking about someone having an occasional bad day or experiencing a longer wait during busy times. We’re human and stuff happens. Instead, the unanswered phones and need to resend documents mentioned in recent reviews is now the norm. The staff is short and frankly seems put upon by your presence.

This should not come as a surprise because the pharmacy manager Andee is outright rude. There have been previous incidents where my wife and I shrugged off her rudeness and let it go. However, my wife’s most recent trip will be the last. It was necessary because no one picks up the phone (for customers or doctors offices) and it had been 4 DAYS since since her script was called in. She inquired, not complaining but simply asked, as to whether they had what they needed to fill her script. This person snapped back at my wife with “don’t panic it’s just x medicine” and “you’ll be fine”. I don’t care if you are getting an aspirin refilled, the audacity of a pharmacist to make a comment like this is unacceptable, ESPECIALLY when they have literally zero medical history/context as to why something is being prescribed in the first place! This is not part of your job description.

I don’t know what school this person went to but I question if any credit hours were spent on personalized medicine, professionalism, or decorum. The fact she is a manger of anything is unconscionable. I can’t imagine her managing a yard sale let alone a place dispensing much needed medicine. Never again and Good riddance.

No one answers the phone. I need a prescription filled. The first time I went the pharmacist said she had never heard of the eye drops. The next time the doc sent the prescription again, and I got a snippy note saying they would not provide this drug without a doctor's prescription and my insurance. The insurance is on file, and the doc sent the prescription AGAIN! So I called ... thinking perhaps if I talked to a human, it would help. After enduring four rounds of being on hold and hearing the tape recorder, a human answered. She hung up on me. And now, to make things worse, I have learned I have to deal with another drug company that somehow is connected to Harris Teeter Pharmacy Navy Yard. I have to .assume there will be double charges. The service here is ridiculous

Mya is very rude and nasty! I wouldn’t come back to the M st pharmacy because of her attitude towards me and other customers! My experience was horrible at this M st Harris Teeter with Mya the pharmacist or pharmacist assistant! Was uncooperative with giving me her information! She even said that she didn’t feel like ringing me up for my medicine! Her and another worker laughed at me and joked when giving me my medicine! Horrible, will never go back with this treatment!

Waiting for pharmacy manager Andrew while she is talking with drug representative for 35 minutes . Everyone on line.
Never use this pharmacy again.

Don't trust me... just try to call the pharmacy. See if anyone picks up.

I cannot get in touch with anyone by phone. I have to make multiple trips to get issues sorted out. This location seems to be woefully under staffed.

Unacceptable pharmacy. Had a prescription called in from an ER and it was still not filled 15 hours later. Never again.

Truly the worst pharmacy experience I’ve ever had. Never going to use it again