T-Mobile

Mi cargador, no charge no more, and so we went to the T mobile store. Xina, went over my opciones and found me a charger that actually worked. van a regresar por mi linea de trabajo. Gracias Xina.

Noah assisted me when I lost my phone and was frantic. He explained to me the security features on my lost Android device, stalked me through how to lock the phone down from T-Mobiles side of things - to include leaving a text message that would display on the lost phone for the finder to call a phone number so I could retrieve my phone. Noah took care of my security issues first, then was kind enough to help me pick out a new phone for the uses / features I utilize and explained how my Contacts and Photos would have to migrate over to the new unit. He was SO helpful - I attempted to leave him a tip but he said they are not allowed to accept them....but his manager treats them to cookies on occasion. I hope you treat Noah and his associates with LOTS of WARM cookies for the excellent service they provided me.

Love working for T-Mobile the environment is great my team is such a team always there for one another the service we provide is great here at this store ! I recommend for any concerns questions or just inquires on T-Mobile come by to our location behind Red Robin and let one of OUR AWESOME TEAM MEMBERS HELP YOU OUT ! 🤪🤪

Tmobile in Yakima has the best customer service reps.

Noah is your guy here. I am a new T-Mobile customer with a new phone. I popped into the store to see if someone there could put the protective glass screen on the phone. Noah said "Sure!" He was great AND did a beautiful job. Now THAT'S customer service.

Samantha, Ruben, and Brandon are all extraordinarily helpful! My grandpa is the account holder for my family’s plan and he and I always dread the time to upgrade to our new phones, but these past few years have been great. Although we have spent quite a bit of time in the store, you can tell the managers are doing everything they can for you, and they even did things to help settle our plan while we weren’t in the store. Also just really kind, friendly, wonderful people!

I went to this store with my girlfriend to purchase a new LG Stylo 6 and to add a line. The staff was excellent in responding to an issue with a damage claim for the replacement at no cost and for helping us to set up the new phone. The manage Brandon went out of his way to supervise the process and make sure the customer was happy.

Ernie was great, my phone was badly infected by Spyware. He fixed it about 10 minutes found I didn't have a tmobile app turned on in my phone, now works great. Thank you Ernie for great service!!!

They’re really helpful there ask for Manny he was able to fix an impossible problem for me will definitely come back

Romerio was a fantastic salesperson, not only did he go out of his way to help us with new phones he ended up helping us save a lot of money by purchasing our phones online vs through the store. He did not have go the extra mile he did to walk us through the process online which had been very frustrating until dealing with him. Thank you for the great service.

Brandon and his staff are awesome
Everytime that I have had to business up there, I have never once felt uncomfortable. We always have a few laughs. The store on 26th and Nob Hill is the only place I go to. Right now the store is closed for a Remodel. I was bummed about, how long are they going to be closed.

I went to this T-Mobile store today after losing my phone. I was panicked and crying because my kids are in another state and I couldn’t reach them.
Sarah was so empathetic & kind. She was so thoughtful and made me feel so welcomed.
Thank you for everything! I was able to talk with my kiddos tonight❤

Had the best experience with the store employees. They're super nice and do anything to meet your expectations. They ask you what u want and what you need. And if is possible they work with you. I just open my account, so far everything works great!

Noah and Nicole were great, the friendly customer service made it a delightful experience!

I am writing this review because apparently "other customers" want to make outrageous claims about sprint corporate on nob hill as well as the sprint in union gap, I am talking to you "Blake Wilson". You are sad and pathetic and sound more like a really pissed off us cell or Verizon rep who is mad sprint is taking all there customers with the 50% off plans and your loosing sales hmmm wonder why huh lets charges double and triple for the same phones and service and rip consumers off in the mean time huh "Blake Wilson". Sprint has the best customer service out of any other carrier in town and I have had them all believe me ATT Verizon and US cell are all rip offs and I was paying 500 a month for 5 phones now I'm paying 220 a month for 5 phones and the same service. Blake your are an idiot point blank and I wouldn't be doing this until I saw you go and talk bad about both stores, for one closing 3 minutes before 8? Boo Hoo lets be that guy who shows up 2 mins before a store closes and expects them to want to stay overnight with an idiot like you really? I mean you must be the kind of idiot that goes to places right before they close and expect a red carpet huh because those workers must not have kids or families they'd like to go see after work but they'd rather be with an idiot customer like you? And another thing if you hate sprint so much leave! You claim to know things so hey don't you know other companies will buy you out so you can go join them all I hear is I can't wait till my contact this and that no you must be scared to leave sprint so you can go double and triple pay for the same phones and serivce knowing dam well you could have left by now and had it paid for, I hate sprint but I can't leave them huh? Definition of a true idiot this Blake Wilson take it from a happy customer who's saving easily 300 a month sprint is the Yakima valley is on point and in every city boo Hoo if you have to use your free roaming in the mountains why don't you just go pay the extra 200-300 a month jus to be able to make the same call on another network idiot but that's right you love sprint that's why your still there! You sound more like a other carrier rep who's mad there losing customers and losing money to a company like sprint. When people read my review they will know what real happy customers are saying and saving and not selfish for throwing tantrums when someone closed the door 1 min early so they could prolly go home and see there family cause and idiot like Blake waits at home all day and wants to show up 30 seconds before the door closes then come on here and bad mouth both stores in town because the world revolves around you right? Can you hear that? Can you hear me now? Join sprint for the best savings from any carrier and join sprint because those people who actually work there like saving there customers money and bragging about it to them when they switch trust me these Blake Wilson pre madonnas will always look from a reason to say something bad about people but that's right the world revolves around him, thanks sprint for being good to us and all the money you have saved us Blake are you still here? Oh that's right you are you should thank sprint too before you go pay double and triple what your paying now and then end up like one of those customers who ends up Imon prepaid cause they couldn't afford the extra 300 a month do us the favor thank you

Excellent customer service. Store was busy, but every one was taken care of quickly.

I had an awful exchange on the phone but Dania at T Mobile stuck with me over 2 hours to rectify the situation. See Dania!

Demetrius was excellent when I needed to swap my carrier service over to Sprint. Very knowledgeable and helpful.

The workers were very friendly and it was great customer service

Best store ever!!! Have been using this Sprint store since 2008. Heather is the best!!