Giant Pharmacy

I love the employees! They really take the time to get to know they're customers.

Incredible staff. Very helpful and kind.

Sweetest pharmacist ever

Apple pie was awful. Chocolate crispy squares delicious!

Pricey for the neighborhood...could do better for the community...we support U...try supporting us where we need it.

Bad communication at this pharmacy. Needed something filled and they could not get it in. I was never informed about this, even though they had my information.

First incident: I received the right medicine; however the pre sealed bottle was opened.
Second incident: 10/14/2024- I went to pick up my medicine and was given medicine not only for someone else but for a male and I’m female. SMH. Giant y’all need to get it together, someone might get hurt if this continues.

Been going here since it built. Some of the older employees are excellent! However, past 6 months has been ridiculous. I had a prescription sent in. They denied receiving it, blamed the doc, said they must have sent it to the wrong place. I guess it could happen. Had the doc resend, confirm with me it was sent, and they still said it wasn't there, said my doc has the wrong number. Until one of the longer term pharmacists came in, and miraculously the prescription appears. Couple months pass, different doc, different doc office, new prescription. Same issue. Doc sends, I call, no-one answers, I show up, they say they never got it and my doc was wrong. I have the doc send again, give it time, I call, no answer. I show up. They say it was never sent. Three times I had my doctors office resend it. It was a simple prescription too. 24 hours, countless calls, super frustration, I need the prescription. I call my doc, change pharmacies to HT, they send it there and I have no issue, UNTIL I go pick it up and HT says "insurance wont cover it, because apparently its been filled at another pharmacy today" - UMM...surprise, Giant suddenly miraculously filled said prescription that for over 24 hours and multiple calls and f2f convos they said was never sent to them. The common denominator in this situation was the Pharmacist. She is rude, dismissive, disrespectful and a liar.

Just don’t go here and save yourself the headache. Waited an hour for a prescription with NO LINE even though there were 4 people behind the counter. They move so slow and it almost feels on purpose? Never leave negative reviews but wow this place deserves it. They’re so incompetent.

Horrible customer service. Took four days to get a prescription. Unacceptable. Story: my doctor sent a prescription to the pharmacy on Friday. I went to pick it up the next day. I was told it had to be ordered (which I assumed) and that the pharmacy doesn’t order prescriptions until Sunday, meaning it won’t come until Monday afternoon. That’s four days since they got the prescription. If you need a prescription quickly, do not use this pharmacy.
Not Done: I understand vaccines are very important but if you can't both deliver vaccines and help people get their prescriptions at YOUR pharmacy you should just close your pharmacy. (And deliver vaccines full time or something). Took me 3 days to get a prescription transferred to a different pharmacy because they didn't have it in stock (and they weren't going to get it for 4 days). Also took me 6 phone calls (not counting all the people at the store who hung up on me , finally called customer service to ask to be transferred to the pharmacy. Make sure you tell your doctor NOT TO SENT A PRESCRIPTION TO GIANT PHARMACY IT WILL TAKE YOU 3 days to get it back to a place that can actually help you. None of the Giant Pharmacies in the entire Washington DC area were able to help me and couldn't tell me what pharmacy had the drugs because they were "too busy." Stay away from Giant Pharmacy if you need a prescription until all vaccines are distributed. I would give them negative stars if I could.

0/10 would not recommend. some of the most incompetent people work here and the line is always so long. waited over 1.5 hour for a prescription that the clerk said she couldn’t find yet as soon as the pharmacist looked at hour 1.5 he found it right away. they need to train their employees better and then the service will improve.

As a physician who writes prescriptions, this has been the worst spot to send patients to. Would never write another prescription there again.

Unfortunately this pharmacy always gives me the runaround for a routine prescription. Pharmacist was nice but they’re totally unorganized, don’t recommend.

does not answer the phone when you call, does not call you back when you ask them to, took over 48 hours to fill one prescription, tried to charge me $80 for a prescription that was $16 at harris teeter