The State Bank

Thankful to Craig L. Johnson, Senior Vice President / Senior Lender and Kelli Cragg for completing my loan with the utmost efficiency and ease. Outstanding customer service and personal attention. I highly recommend The State Bank for all your banking needs.

We have been doing business with The State Bank for years, from business loans, personal loans, checking and savings. David Bishop went over and beyond for my personal loans and Tom in commercial loans has always stepped up at protected our Business. Thanks State Bank.

I highly appreciate and admire the swift action and performance of Ms Jeanine Sapelak/Community Banking officer at Fenton Branch, without her, I wouldn’t have been approved for a home equity line of credit loan. Her patience and efficiency was much beyond my expectations in comparison to many other famous banks and financial institutions.
I would, on behalf of my family, like to thank her and wish her all the best in her future pursue and career.

Highly recommend David Scott and Jamie. Banking has always been transparent and friendly.

I have been a member for 50 yrs. Always great service!

Highly recommend David Scott & his team!

Great! David Scott home loans!

Staff are helpful, pleasant.

Poorly executed roll-out of new system. Unable to handle basic communications on their website to inform people of what's known to not be working and any updates on resolutions. Instead, left to call or chat daily with them. Chat is typically people who have no idea what's down, so you have to educate them first on the topic.

Enjoyed this bank mostly before, despite not being as good as my last one, which I left simply due to location. However, in no way can I recommend this bank overall. Nothing stands out above other banks in any way.

Im so tired of having difficulties with the State Bank following up on approving checks, new direct deposit for new work, freezing my cards for subscriptions Ive already paid for, ect. The website is incredibly dated and crashes, and the support is often difficult to follow or will straight up not help.
Theres a couple of workers that have been here for a while that try their best, but when you're working with other people's money you HAVE to be on top of these things. State Bank is not.

I have not had a good experience with this bank and will be leaving it. They cashed one of my checks twice and recently I put cash in my checking account. They put it in another person’s account. Then I called to get it fixed they put it in the account and now it’s back out of the account. I do not believe they can be trusted with with your money at all!

I am going to drive an hour there and an hour back tomorrow just to close my account. Mobile deposit is basically useless, and since I have moved away from Fenton it is impossible to bank with them at all. The app barely works, I can't get it to send push notifications no matter what, the quick balance has never worked for me, and getting a hold of their customer service takes upwards of an hour, and that's when they actually transfer you and don't just hang up. Just bank somewhere else, trust me

DO NOT USE THEIR ATMS. I signed a dispute form on the 21st because one of their ATM broke on me and took $180 cash and didn’t give it back. First lady told me it shouldn’t take 7-10 business days, second lady said 7-10 days, on the 7th day I was then told I would get it in a day or two and didn’t. Lastly, I called today and got hung up on and had to call again just for them to say it could take up till June 5th to get my money back. This is absolutely ridiculous and not okay at all. I shouldn’t have to wait 2 weeks just to get MY money back because THEIR machine malfunctioned. And the fact that multiple people told me different things shows how bad their customer service is. I am so frustrated and disappointed. Will never use an ATM again. And will never go to this bank again.

This bank is terrible if you travel abroad or wish to use a pay portal in the U.K. (A top rated and secure one at that). I have to jump through hoops and eventually talk to someone from the Fraud and security side of things. The funny part is, the customer service person who ended up approving the transaction wasn't even located in the U.S.

This bank is probably the worst bank I ever known in my life. On a current deployment, husband told them twice the 2 countries I was traveling to. My card got declined bc its fraud.. both of the countries I had to travel to. Do u have any idea how embarrassing this is to have no access to my money!! No access when I'm on a deployment and you do this to me! How an embarrassment of bank this is. I have clearly enough money and I'll say this fix my card!!! My husband be coming in to tell u 3rd time but ur brain clearly doesn't work when we give u a heads up

Ever since The State Bank bought out Farmer's State Bank it has been a complete joke of a company. Nobody seems to know what's going on or how to assist with *anything*. As soon as rates go down I'm moving my loans out of this establishment.

I have banked at state bank for almost 3 years now. Have loved them up until now. The new teller connect machines are a nightmare. I deposited my check into my account yesterday around 11, and found out that night that my check never hit my account and now have a negative balance. Was then told it would be fixed by the end of the business day. It's now 6pm the next day and my account is STILL negative and nothing has been done. Extremely disappointed I don't have my money because I was going to grocery shopping today.