Saratoga Honda Service

Large, clean, friendly place, lots of inventory. Easy online scheduling, great service. Bought my wife's civic here, and have my civic serviced here.

Everyone who I met, be they sales or service personnel was courteous and helpful. This was my first time dealing with Saratoga Honda and I was impressed.

Facility was spotless. I was scheduled for a recall….Service Reps were very detail-oriented…referencing that my registration had expired..I left the sticker & she offered to have it placed on the windshield. An hour later I rec’d a detailed list of recommendations for future maintenance.
Vehicle finished w/recall within the 2hrs promised.

Saratoga Honda was able to get me in to see what repairs were needed. Jessica Height explained everything and took great care to explain the process. She is an asset to the service department. She kept me informed via text and was responsive and worked with my time constraints. I will continue to go to Saratoga Honda and hopefully will get to have Jess there to assist me in the future!

We have been using Saratoga Honda since 2002. We’ve purchased all our Hondas and only had our service done at Saratoga Honda. They’ve been very accommodating and a pleasure to do business with. We wouldn’t go anywhere else. We highly recommend them for any Honda purchase and service.

Another dealer could not get us in for an oil change in less than 3 weeks. Saratoga Honda was able to give us an appointment at our convenience. The service was excellent.

4 Wheel alignment and Snows installed. Everything done in a timely manner and to my satisfaction. Your service associates were both polite and helpful. All regularly scheduled maintenace items completed by your service dept. since purchased new in 2018. Never had an issue with your service dept. Would not hesitate to recommend. Thanks to all in your service dept. for jobs well done.

Moved to the area 2 years ago and didn't think I'd find the service level that our Acura dealer had provided for over 25 years, but I continue to very impressed with the team at Saratoga Honda. Can positively recommend for Acura service needs.

Detailed exactly what items needed immediate attention and items that could wait. Accurate estimates. Quick repairs. Great customer service!

The staff and service at Saratoga Honda are top notch. All aspects of service that I received there were very satisfactory. I highly recommend going to Saratoga Honda for automobile services.

We bought a used 2021 Subaru crosstrek from the dealership. They were great from the start. Just had the first oil change that was part of the service plan. No problems. They were quick, and set up the car wash for us. I can cancel my Hoffman car wash plan now.. 😁

Always have a good experience with the service area. Just one thing. I think it would be wise to put a dog waste trash barrel outside. A man walked in with a doggie bag and placed it in the trash where people were putting the coffee cups. Ugh

Great service, attentive and friendly staff. Quality work I'm always very happy with their service. Thank you Saratoga Honda!

Always a great experience dealing with Customer service & my appt don’t seem to take that long & usually start when scheduled with no delay. I have to mention also that the waiting area is a pleasurable place to spend your time while awaiting your vehicle

Great service, on time and very friendly and informative. They didn’t try to upsell on service I didn’t need. Highly recommend them, and I got a free car wash!!

Took my Ridgeline in for it's first oil change. They told me how long it would take which was on point. Had my grandson with me who stayed pretty occupied in the waiting area. They also helped me with connecting my phone to the truck better than I had it. Everyone was great to work.

Needed a same day NYS inspection and boy was my experience amazing. Let me tell you why.

1st off, their online scheduling platform is seemless and efficient. You pick the vehicle and service needed, shuttle/drop-off/stay options and then it shows you all of the available times to pick from and reserve.

When you get there, a rep greets you and takes a quick walk around video of your vehicle and escorts you in to meet your service rep. I got Megan. She verified the appointment and made sure the services I needed were accurate. She then asked if I needed a shuttle, was dropping off or staying and said the expected wait time of the job. She offered to familiarize me with the customer lounge, which had free snacks, beverages, plugs, charging ports, TVs and more. Get the moccachino w/1caramel pump; you won't be disappointed. A little after, I got a text link that took me to pictures and prices of services that needed to be done or were recommended. You then click approve or decline on each section that was discovered in the inspection.

I personally declined a small part that was deficient and would fail the NYS inspection and attempted to find a quality DOT approved piece online to do myself, of which there weren't any. There were some sketchy ones as an option but I am electronically and mechanically inclined so was going to attempt the job myself and get it rechecked after. A little while later she called me up and said that they went ahead and replaced it at no cost and the vehicle was ready. I'm assuming Kody the technician had one laying around in his bin of extras and was nice enough to take care of me.

The experience of dealing with auto shops is usually overwhelming and something people do not ever look forward to but my experience was one of ease, comfort and complete confidence. I have not used them for major repairs but if they take care of the little jobs, it's usually a good sign. Mind you, shops don't get paid for NYS inspections. $21 is not even enough to pay for the mechanics inspection time, let alone the repair they did at no cost. On top of that, they gave me a free card for their new, on-site carwash. So they spent time, money, coffee, a carwash and parts today... but what they got from all of that was one impressed customer. I didn't have cash on hand but plan to stop by and bring a gesture of my appreciation to Megan and Kody.

A shop employee followed up the next day with a text to check on everything and make sure that I was satisfied and see if I needed anything else. That's just the cherry on top when a company looks to ensure everything went perfect and if not, look to make it right.

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Best Honda service ever and I came
in from out of state. Super communicative (text and email updates, plus the comprehensive review, diagnostics etc), detailed, reliable, responsive, and prompt, and also more so in every way than any other Honda service I’ve been to. They were able to solve the issue when my usual Honda service (in a different state) and another service were unable to solve. Saratoga Honda service is above and beyond.

Quick service and comfortable area if any waiting time is needed. My accord has been well cared for over the last seven or so years here!

Easy to book appointment They completed multipoint inspection and communicated recommended repairs. My 2011 Volvo drives great after the work was completed