Allstate Roofing and Remodeling

Allstate Roofing was a great choice for our roof replacement. Larry Owens was our first point of contact. He carefully inspected our old roof and noted the complex aspects of replacing a metal roof on our passive solar adobe home. Our home has many parapets with multiple roofing planes and slopes.
The office staff, Christina and Rose were efficient and friendly. Emails and phone calls were promptly answered.
When installation began, the owner Jim Horner came out and confirmed the approach the roofers should take. He came several times to check on the progress. The lead roofer, Jorge was highly skilled, professional and a great communicator.
The roof is beautiful ! It hasn’t rained yet, but we are confident it will perform well!

Overall had a really pleasant experience with Allstate roofing! The whole experience was seamless and pleasant. Larry was great with his diligence and follow up, Rose in the office was super helpful and Jose and his team were great! Definitely would recommend them

I had an insurance claim that resulted in a roof replacement. The entire team is AMAZING! Larry Owens made was the first point of contact. He got everything set up with the insurance and continued to check on the progress throughout the entire job! Rose is a pro when it comes to dealing with the claims department. She is very thorough! Alex was excellent too. He was available to answer the many questions I had. He always made sure it was in a timely manner! This team of people made the entire process a stress-free experience. This company is a quality company with very dedicated employees that are quite knowledgable. I would most definitely recommend using them for your roofing needs!!!!!!!

Took three days for the roofers to complete our fairly large roof with many peaks. The team worked very hard all day in July's sun blistering heat from early morning to late afternoon. When the job was finished, the cleanup was very thorough. Could not be happier.

Impeccable work . All the way from fighting for us to get a new roof, to Alex and his team fixing and completing our roof. These men were so considerate and thoughtful to me and my family working quickly as possible to get the job done so we could return a quiet home, not only did they finish they job quickly they also cleaned up so well we couldn't even tell they had been there ! So thankful to Alex and his hardworking team members !

great service i just got a roof done couple months ago, and i am really happy with the results, also great customer service.

Was in a pickle and my roof had hail damage. Allstate helped in my time of need. Had great respectful workers definitely calling for any of my other roofing problems or updates.

Had my roof installed by Allstate roofing and they did a great job. I admire there work and have good communication.

Everyone at Allstate Roofing was customer oriented and did their job with perfection. The owner, job estimator and office staff were all friendly and knowledgeable and made me feel like my job was important to them. The crew foreman and crew all knew their jobs well, worked hard, stayed on schedule and did a great job of clean up. It was a pleasure to have Allstate replace our hail-damaged shingled roof.

After heavy hailstorms from last summer, I was refer to contact Allstate Roofing by my parents. My parents used their company for 7 years+. The staffs were very professional, and friendly. They was able to get our roof done in no time. It finished beautifully. Alex Martinez and his crew did great job. They did make sure that they pick up whatever was left on the ground. They doubled check on the next day to make sure that there was no nails or any materials left out. On the bonus side, Alex know American Sign Language which make our communication much easier. My husband and I are deaf clients. Thank you for all your hard work!

Our experience with Allstate Roofing was definitely 5 star! All of the employees we dealt with were top notch and their workmanship was excellent. No problems whatsoever. Excellent communication by both office staff and field personnel. This company also re-roofed another residence for us four years ago and there have been no issues with this roof. Definitely will use Allstate Roofing again and they are highly recommended.

Jim and his Allstate Roofing team did a fantastic job of re-roofing my home.
The crew was thorough and very professional.
Christina was on top of having all the materials delivered on time.
This is what I expected from Allstate Roofing.
I've worked for Allstate Roofing for over 5 yr, I can assure you that you can expect to be treated with the same professionalism that I was.
Thank you Jim for a job well done.

WE RECEIVED REVIEW LETTER FROM CUSTOMER; WAS UNABLE TO POST FROM HIS COMPUTER.

We recently had a new roof installed on our home on Albuquerque. We selected Allstate Roofing for the project and are glad we did. The quality of Allstate’s work was excellent. Equally important, they were very business-like throughout the process, from the initial estimate to completion. A roof installation is a reasonably complicated job, involving the contractor, the insurance company, the city building inspector, and the home owner. Allstate was very clear in their explanation of how the process would unfold. There was a complication, however, heavy rain started when the job was 80% complete and extended over several days necessitating a departure from the original schedule (roofing requires dry conditions for quality work). We always knew , though, what the plan was and were immediately informed of all changes in the schedule as they occurred. Construction work is much easier when conditions are perfect. The rain was a good test of Allstate’s ability to adapt to changing circumstances and keep their customer in the loop.

In almost 50 years of home ownership, this is the first time we have replaced a roof. It is probably the last, but if there is a next time, Allstate Roofing will be our first choice.

John Duff

11.19.2018

I can highly recommend Allstate Roofing based on their professionalism in every aspect of my interactions with them. They even obtained a permit and their work was inspected by the city. I received a timely, complete but concise estimate. I had conversations with available and knowledgeable office staff that helped me understand exactly the work that would be done, and I believe I have a better roof because of the time they spent with me. The site supervisor came the day before work was to start and went over my job specifications and let me know what to expect; he was available during the job, answered any questions and kept me updated. The very conscientious work crew arrived each day on time, worked diligently, and completely protected and cleaned up my property. I was very impressed with their skill and hard work. I believe that Allstate Roofing’s team approach ensures a better outcome for their customers. I’ve certainly had a totally positive experience doing business with them.

We used Allstate Roofing 7 years ago to install a new roof on our home. At that time they told me that, with their warranty, "Allstate Roofing is married to each roof installed for 10 years". I called them a few times through the years for maintenance on the roof. They responded quickly and efficiently. So after we had the most recent hailstorm in Albuquerque, I knew I would use Allstate Roofing again. Once again, they did an outstanding job. Alex Martinez was terrific. He personally oversees each job and he gives the same attention to detail that he would if it was the roof on his own home.

Allstate roofing did a great job for me. Damon worked with my insurance company, Alex came out before and after to let me know what to expect and checked the finished product, Christina and the office staff kept in contact through the entire process. It was as painless for me as could possibly be and my roof looks great and seems to have been done right. Highly recommend this roofer.

Allstate Roofing is incredibly professional, knowledgeable with outstanding personal customer service. They worked on my elderly mother's home, let me guide mom through the process (from another state - many phone calls!) and kept me informed every step of the way. If you want a company that knows how to deal with insurance companies, and does the job right the very first time, then go with Allstate Roofing. Extremely happy!!!!

I initially worked with Larry Owens when he stopped in after a hail storm and said he would check for damage on my roof. He took note of the damage and we were off and running. I literally didn't have to do any heavy lifting with the insurance company at all. They worked with my insurance company, Larry was here when they sent out the adjusters (twice), Rose was AMAZING and handled getting the payment sent to me from the insurance company. The work was completed in 3 days, from start to finish by Alex and his team. Alex is very communicative. Between Larry, Rose, and Alex - I had stellar customer service. Highly recommend!

The whole team at Allstate was very responsive, courteous, and professional. The inspector, Larry Owens, was great to work with. Alex and his crew are great. Work long hours, the job looks good, and left the job site clean. Thanks Allstate!

Allstate Roofing did a great job on our roof. Larry, Jim and their entire crew were enjoyable to work with. Their on-site foremen were easy to work with as well. Both Larry and Jim came out to our home to check things over and inspect the work on several occasions. They kept every promise they made. One very important thing: They have excellent crews. These guys show up on time, work hard and don't waste time texting or talking on their cell phones. I went up on the roof several times while they were working and every crew member seemed focused on the task at hand. Kudos to Jim and his management team for finding and hiring such excellent workers. I would recommend Allstate Roofing to anyone who needs a new roof.