South Shore Fireplace @ The Chimney Chap

I went to another stove & fireplace company back in June. Nobody called me to make an appointment to measure or look at my fireplace. I went back 3 more times and still nobody contacted me. After just one visit to South Shore Fireplace Inc., they made the appointment to measure, set the date to install and were totally professional. The crew were all very polite and did an exceptional job cleaning up when finished and explaining all the key maintenance procedures to me.

Their prices are more than fair and I will never use anyone else. I highly recommend them to anyone who is looking for outstanding customer service, true professional installation and all at a reasonable price.

We had an appointment with Scott at South Shore Fireplace this weekend to choose an insert for our oversized central fireplace. He was so knowledgeable that it took us more than an hour just to go over options and choose the right product. He explained every feature and why it was either good or bad for our space. He was super friendly. By comparison, we went to a competitor the week before last. We were in and out having looked at only one model in about 15 minutes with a much higher quote for installation, even though the insert itself cost roughly the same. We're very happy we went with South Shore Fireplace.

Jon Hurley from the Chimney Chap/South Shore Fireplace visited our house to repair our pellet stove as the top auger wasn't working. He was extremely courteous and professional. After spending time testing the motor and other other parts he discovered the issue was a simple fix and got us back up and running. He didn't even charge us for the visit!! We also use the Chimney Chap to clean our fireplace and and pellet stove and they do an outstanding job!

Had my Quadrafire Classic Bay 1200 Pellet installed today. The installation team did a great job removing my old woodstwood and duct work, then installing the new system. Pleasure working with this company through the process. Can't wait to fire it up when weather not quite 90 degrees outside. ;)

Kyle was helpful and he understood our need of a replacement wood stove and pipes.He do need help as he is the only person there when we went on Saturday afternoon great person to deal with and he didn't rush us even when he knew he had other people there waiting to help.

Patient with our questions (and kids!). Looking forward to getting installation and being able to use our new insert. Thanks Scott

Jon came to my house for service on my gas fireplace. He was very polite and informative. Excellent service!!!

Office staff was great, team was prompt, helpful, and I couldn't be happier. Thanks folks.

Excellent service, superior customer service, over and above for their customers would not consider calling anyone else

Knowledgeable staff, attentive service. Would recommend.

Very friendly and helpful staff.

I had an end of year cleaning done of my Quadrafire pellet insert today by Jon Hurley of South Shore Fireplace. Jon did an excellent job and was highly professional, ensuring all my questions were answered before he left. The only reason I didn't give 5 stars is that the price was high for a cleaning that took only 1 hour, not the 2 hours I was told when I got the quote (not by Jon, but a woman in the office). I think they need to base their pricing on actually time versus a fixed price, which it turns out it appears to be.

We pruchased a Heat & Glow natural gas fireplace insert in 2014. The first heating season was troouble free. The second season was when the problems started. The unit woud light and burn for about eight seconds and go out. The dealer that we purchased it from made several service calls attempting to identifyand rectify the problem. It was obvious that the techs they sent were not well trained. We gave up on them.

We contacted several local stove/fireplace shops and asked for help with the issue. None would touch it because they had not instaled it. Finally we were refered by the manufacturer to South Shore Fireplace. Holly, the woman i dealt woth was uderstanding and most helpful. They sent a tech to us who diagnosed and replaced the necessary part. When he left the unit was working properly. This was in June. When we went to use it at the beginning of the next heating season the same old problem was back.

I called Holy at South Shore and she sent Jon Hurley to service the unit. He diagnosed it as the main brain of the unit not working. He returned the next week to install it but on further investigation he identified the transformer leading to that part was only putting out 4 volts when the brain required 6 volts. He did not install the brain, He conferred with the company and they confirmed that the situation would cause the problem. They ordered and installed the new transformer. Problem solved, the unit is working properly.

South Shore Fireplace was a pleasure to deal with for us. Holly was most helpful during our several phone calls and emails exchanged. Jon is a professional, courteous and talented technician. I hope to not need any more problem solving but if I do I will call South Shore.

Meet the owner, Scott. Thinking of installing new gas log for the living room. 1st meet went well. Very informative, licensed .

Provided good information on various gas fireplace options.

Too expensive compared to others

Bought a pellet stove from these people has never work since it was installed. Was a floor model was promise that they would service it for me if anything goes wrong. But was never fixed right and when I called them to service it for the season was told they do not service them anymore. But saw no someone a year later sell the same stove I had because they were moving. Asked them how serviced their stove they told me chimney Chap. They are liars and should not be in business. Owner came to my house to service my stove promised he would make it right he lied. I recommend you find a different stove shop.